Residence Inn by Marriott St. Louis West County

Durante mi estadía en el hotel, el personal muy amable, y colaborador, las instalaciones muy hermosas, y se ven de acuerdo a la fotos.

Service to the room was terrible. One clerk told us she was managing the hotel by herself, another told she was running back and forth from the Courtyard Marriott to the Residence managing it. We requested a pack n play, extra towels, and pillows two days prior to check in. Nothing was done or there. Living room tv didn’t work. They didn’t have staff to bring basics to the room so we had to get everything ourselves. Tried to tell the general manager and he blamed it on us saying we checked in early and did not. Floored. He then hung up on me. Will never visit this hotel again.

Very clean room. Nice staff

Nice room and a great staff

Nice and clean, comfortable, and friendly staff.