Chateau Linza Resort

Tive de esperar 25minutos para poder entrar não fizeram a gentileza de deixar entrar 25 minutos mais cedo está um calor insuportável vínhamos cansados da viagem tinha enviado um email a pedir para fazer check in mais cedo

Séjour très agréable, personnel serviable. Les chambres étaient conformes à nos attentes. Je recommande vivement.

Tres bon hôtel avec piscine. La vue sur Tirana est magnifique, surtout en fin de journée. Bon petit déjeuner et parking sur place

séjour agréable et personnel toujours au petit soin et à l’écoute.

The hotel is beautifully located in the mountains, near the city center, with a lovely large pool area and convenient parking and play area. Unfortunately, the service and attitude of some staff really affected our experience. Otherwise, this could easily have been a 4-star stay. At check-in, we were told the pool opened at 9:00, so we set our alarm, had breakfast and went to the pool. The breakfast selection was also more limited than expected. When we arrived, we were turned away by an unfriendly man who did not speak English and told us to come back in an hour. We later saw a sign in Albanian saying the pool opened at 10:00. Hotels.com stated 9:30, so we asked reception, who told us we could simply use the pool as it was open. The staff clearly weren’t aligned. My friend was also asked to leave a cabana by the same man. We later found out that the cabanas could be rented for an additional fee, which we would have been happy to pay if we got the information. We were also disappointed by the evening bar service. We ordered a rum and Coke and a gin and tonic, but were told they could not make cocktails, despite having the ingredients and equipment. We left and returned later, only to see drinks being made for other guests. After asking again, we eventually managed to get a drink. Overall, some staff would benefit from better communication and customer-service training. The hotel itself has a beautiful location and great potential.