Fairfield Inn & Suites by Marriott New Orleans Metairie

The property is new and clean though some wear and tear is beginning to show ... laundry machines were out of order and our shower door would not close properly. Employees were cordial but somewhat apathetic about their jobs and particularly friendly as you would expect in the South. As for the amenities, the gym was a positive ... had two elliptical machines, treadmills and some weights but the pool is tiny and not heated, as the hotel description claims.

Our room was at the end of the hall, was quiet and clean. There were quite a few breakfast options. Appreciated parking for free, as many properties in New Orleans have high parking fees. Easy access to get to cruise terminal when driving yourself.

The parking was great and good lighting

The quiet room was spotless and well appointed. Beds were soft and comfy. Safe parking (off street) outside the hotel and it was well lit. We could see our vehicle from our window. My adult daughter and I would DEFINITELY stay here again. We felt safe. Lots of dining and shopping options nearby.

Clean, nice staff, quiet street, variety of dining and shopping options on veterans Blvd, easy parking (unguarded though), and great amenities (specifically gym and pool).

Great location for visiting NOLA. Clean and descent breakfast. The free parking is a plus.

Couldn’t give it 5 stars hate that they didn’t tell you the charge for parking my car wasn’t on the property and still got charged!!!

Elevator was broken

No free parking!

We found out while checking in that we would be charged $5.25/day for parking. In the hotel lot. Strike 1. Is this a thing that most hotels with parking lots will be doing? Gave us a strong reason for not wanting to stay at this hotel ever again. Strike 2: the rooms are only cleaned every other day or only upon request. At 9:00 p.m. we had to go downstairs to get clean towels for a shower, and, in addition, the woman who handed out the towels acted all pissed off about it. Strike 3: In our room, one of the brown endtables (on either side of the bed) was replaced with what looked like a giant black and white bongo drum. Also the curtains didn't shut properly. The silver lining here was your 1/12/25 Sunday morning employee, Tommy Harrison. He should get a big raise, he was very nice, very accomodating.

Smelled like mildew. The ac was so loud it sounded broken and keep me up. The tub was dirty and shower dud not work

We had previously stayed there twice. Those times, everything was great. Unfortunately, this time I wasn't able to say the same. The staff was very nice and the hotel itself is nice. Location is as well. I had two major disappointments though. The first one was the bed. It was so uncomfortable! It felt like it was a really, really old mattress. Our backs were in so much pain and there was a huge bump in the middle of the bed. It was like a bar that went from the top to the bottom of the mattress, right along the center. It was horrible! The other issue was not so terrible, but it was still disappointing. There were hairs in the toilet and in the shower, so it made me wonder how clean it really was. We visit New Orleans often, and I really thought this is where we would stay every time. Now, I am not so sure.

When we arrived to the property about 7 pm on Friday after I have worked since 5 am !! I was exhausted and tired so my husband and I went to bed. We did not think of checking the bed sheets. The bed was impeccable perfectly made. The next morning we saw multiple spots of blood on top sheets from prior clients. I went to the front desk and informed them. They had me speaking to their housekeeper manager and she said she will take care of it. We trust them. The next morning which it was Sunday after we got up this time the bottom sheet was with spots of blood like the top sheet . They only change the top sheet with the first complaint. When we check out the housekeeper with another lady was at the front desk and I told her how that they ruin our 30 year’s anniversary with all this disgusting filthy dirty sheets. I told her I am a nurse and she has put us on jeopardy to be expose to HIV and Hepatitis B. Absolutely unacceptable. One of the lady on the front desk took the pictures of the sheets and send them to her manager.

Had to be moved to another room - first room was dirty with hair in the tub. 24 hour tea/coffee. In the evening water was cold and in the morning hot water had coffee grounds. Breakfast was scarce. Essential items were missing, waffles were available but not syrup. Staff was not helpful and very dismissive.

The hotel and my room were extra clean and smelled nice. The front desk people was professional. Kind and courteous. I will stay here again!

Hotel is clean.

The room was very clean. The front desk was very friendly and a great help !! Very convenient to everything.

The hallway on floor 3 was warm and humid. Bed sheets smelled liked moist bath towels.

Room was very clean. Had a great stay and enjoyed the breakfast in the am.

The towels smelled weird and we were put on the first floor next to staff who would come in every morning very loud ( Ofcourse they were just doing there job) . Also the towels smelled weird and like they had been sitting out which ruined the cleanly feeling for me. Imagine taking a shower and then having to dry yourself with towels that smell weird.

Smelled like mildew. The ac was so loud it sounded broken and keep me up. The tub was dirty and shower dud not work

The hotel was very nice, room was spacious, bathroom and shower were excellent. One gripe I had was the pillows. They flattened out and offered no support, even with 2 or 3 pillows, I got no support. Better pillows and this stay is a 5 star!

Room was very clean. Only negative was the fridge in the room wasn’t on when we got there so it wasn’t cold.

Great hotel, clean, comfortable, nice workout room, good breakfast, kind, friendly staff, updated room and facility

Everything about the room was great, bed was very comfortable.

I thought the hotel was clean . Staff was courteous and polite. I stayed on the fourth floor. In order to turn on the shower, you had to get in the shower. But then it took 15 minutes of hugging the back of the shower wall before it would start to warm up! Who ever designed this was not thinking….. The shower door only slides from left to right. But the handle to turn on the shower is in the back. You have to step in it and move to the right. So the cold water hits you if you try to get out! Dumb!

Ac was not working well.

The hide a bed was terrible. Horribly uncomfortable for an adult. It would probably be fine for children

Tv wasn’t working nor was a working phone in the room. Only 1 chair - so seating was quite limited.

Noisy parking lot - light in lot was flashing on off and our blackout curtains did not close in the center So light flashed in and out

Staff were friendly making our stay memorable! We enjoyed and planning to visit again!

Rooms was perfect and so was the location! Only problem was the clerk at check in was rude, acting like I was bothering her checking in, when she came up I said hello how are doing and she didn’t respond, all other staff was extremely friendly

Booked through Hotels.com and everything was seamless and great. The hotel itself was very nice and staff was very accommodating.

This property canceled my reservations. Due to this, the event rhat I was in town for became quite inconvenient to attend.

The hotel did not have the room I booked. I booked a king suite with a pull out bed.They only had rooms with king beds. I had to pay for a second room for my son to stay. So we were charged the price of the king suite which they did not have available and another king.

Friendly woman at check-in. Clean room, great breakfast and easy to get to off of 10.

Will definitely stay again , property was clean , my requested accommodations were made , super quiet NIA the front desk agent was so sweet and helpful she guided me through my entire travel prior to my arrival and she was just a rockstar The night audit , I can’t remember his name but we chatted about music and he was very nice and welcoming as well 10/10 Thank you guys for making our stay great

We used one room. Hotels.com charged us for one room and the hotel charged us for a second room. We discovered this had happened when we were given two bills at check out. The hotel agent said only the manager could refund the second charge. She didn't return my calls, but did refund half the charge for the second room, this admitting their mistake. But the hotel won't refund the rest of the money they owe us. We contacted Marriot corporate for help, but all they do is try to work with the manager to resolve the issue. Apparently she's not returning their calls, either.

The night front desk Clerk of Caucasian decent was very rude to my partner and I . We returned back to our room after attending a Mardi Gras parade and my partner and I decided to shower and change before going down to the lobby to purchase two beers. The front desk clerk proceeded to interrogate us and accused my partner of looking incoherent. She proceeded to say it’s hotel policy not to serve alcohol to a guest who is incoherent, and that my partners eyes were red and glossy. We explained to her neither of us were incoherent and in fact had just taken a shower that caused the glassy/watery eyes. She then said that my partner and I were “mean to her” after we asked her to return our credit card and ids. Luckily there was a bystander who intervened and said “ I’ve been standing here the whole time, and they were not mean to you, nor do they appear to be incoherent. We were racially profiled in addition to being lied on, thankfully someone else was there to witness it.

The hotel room was clean and a I loved having a mini fridge and microwave. Bed and pillows were both comfortable. The part of my stay I didn’t enjoy was the rude and unprofessional front desk staff that was there during my check in and into the night the first day of my stay. They called our room accusing us of a noise complaint from a guest on the floor underneath us. The team completely disregarded the fact that we were not present during the time of the incident (I took receipts from dinner and shopping to prove this) and instead of listening to me AND checking by walking both floors and verifying they continued to call a total of 3 times (once after 10:30 when we were already in bed & the third time a little after 8am when my husband was asleep). I feel that my family was stereotyped as we were traveling with a child and it turned into harassment from multiple calls and a threat to swap our rom as well as ask us to leave. We were accused of slamming doors and loud talking. My baby is 2, can’t reach the door, and definitely can’t open the door. The door slamming happening throughout our first and second night on our floor but I’m not sure of what happened on the floor below us. I was less than pleased with how the team handled this situation. Clean hotel but awful service. The general manager was nice and apologetic on behalf of the team and the housekeeping manager was also. However, the staff from 01/10/25 that worked between the hours of 3pm and 11pm were the worst.

Excellent location. Easy access to the interstate. Lots of shopping and restaurant opportunities. Our room was extremely clean and looked new.

Hotel is clean. The mall is close by. Lots of restaurants in the area and the I-10 highway is easy accessible. Highly recommend this hotel.

The quiet room was spotless and well appointed. Beds were soft and comfy. Safe parking (off street) outside the hotel and it was well lit. We could see our vehicle from our window. My adult daughter and I would DEFINITELY stay here again. We felt safe. Lots of dining and shopping options nearby.

This was a great location for Mardi Gras. We took a 15-20 minute Uber ride and avoided all the traffic and hassles of parking closer to parade route. Staff members were pleasant and helpful.

Second stay and would stay again Great location close to shopping and tons of restaurants. Safe and short drive to New Orleans

Clean and easy on/off highway

Near shopping mall, near interstate access & very clean facility! Breakfast was great w/ many items to choose from. Friendly staff & happy to give water bottles @ front desk. Huge TV’s & nice smell. Will return again, no doubt!

Great location

We stay for Family Gras every year. Very easy to walk to restaurants and parking is convenient. Staff always very friendly.

Easy access to highway which was convenient.

Great stay! Great breakfast and rooom! Will definitely stay again.

The hotel experience was average overall. Several things stand out to support the 3-star rating. The breakfast was pretty horrible. The omelets and eggs were bad and tasted terrible, and the bacon and sausage were greasy and unhealthy for anyone. The room had door keys from several previous customers, still in the room. The sink water pressure was almost non-existent, the lowest pressure I have ever seen in my life. The one and only laundry washing machine was out of order, and I had to go to Homewood Suites to do my laundry, now that was a nice facility, 10 times nicer than Fairfield, for $160 plus a night, you would think the rooms and hotel would be top notch.

Overall everything was very nice & clean. The only thing that was a little lacking was the quality of the free breakfast. Didn't have a ton of options.

It was a nice hotel, very limited breakfast but nice.

The staff were great, friendly and very helpful to give dinning options and directions. Room was clean and comfortable. But the free breakfast was nothing. I know its free and its hard to knock it when it is free. But there was very little to eat, both days I went elsewhere. There was cheese omelets and sausage patties, yogurt's and bananas. Both morning when I went they were out of the sausage patties. I ended up having a banana and yogurt. So be warned, there is not much but it is free.

Near shopping mall, near interstate access & very clean facility! Breakfast was great w/ many items to choose from. Friendly staff & happy to give water bottles @ front desk. Huge TV’s & nice smell. Will return again, no doubt!

Nice and clean hotel. Quiet neighborhood area. Outback Steakhouse within walking distance. Complimentary breakfast could have been better/. Tables were not kept clean and they ran out of some supplies. Other than that it was good.

Room was very clean. Had a great stay and enjoyed the breakfast in the am.

It was a good stay. The room was spacious and comfortable. The breakfast wasn't nothing special though! Didn't have much choice of food. Really basic - egg, sausage, waffle, toast and beagles. I would recommend. Surrounded by a lot of choices of restaurants.

Very nice hotel. Breakfast was excellent.