I want to give a big shout out to the desk person that helped me last night. His name is Courtney and I must say that he went above and beyond for my family. My sister and mother in law were traveling from Mexico into the U.S. They were supposed to connect in Dallas Fort Worth but missed their flight due to unforeseen events. The were told that the next flight was going to be the following day. I found this hotel because they had great reviews and most importantly bus shuttle. I made the reservation for them and I contacted the hotel to see where my family needed to go for pick up. Even though Courtney had a busy night with customers face to face. He still manage to give me great service. And not only that, he went above and beyond to help me and my family get to that shuttle. Courtney communicated with the driver (who I did not get his name but he was incredible too) to make sure to look for my family. The driver stayed and waited for them to arrive and as soon as they got to the hotel they were able to get into their room and relax. Thank you Tru at Coppell. You guys are truly amazing.
I want to give a big shout out to the desk person that helped me last night. His name is Courtney and I must say that he went above and beyond for my family. My sister and mother in law were traveling from Mexico into the U.S. They were supposed to connect in Dallas Fort Worth but missed their flight due to unforeseen events. The were told that the next flight was going to be the following day. I found this hotel because they had great reviews and most importantly bus shuttle. I made the reservation for them and I contacted the hotel to see where my family needed to go for pick up. Even though Courtney had a busy night with customers face to face. He still manage to give me great service. And not only that, he went above and beyond to help me and my family get to that shuttle. Courtney communicated with the driver (who I did not get his name but he was incredible too) to make sure to look for my family. The driver stayed and waited for them to arrive and as soon as they got to the hotel they were able to get into their room and relax. Thank you Tru at Coppell. You guys are truly amazing.
