Home2 Suites by Hilton Duncan

Clean rooms, lots of space. Staff very friendly.

Great stay! We really appreciated the size of the room and the overall location.

We had made the reservations 4 months ahead and when we get there shortly after the earliest check in time 3:15-3:30pm we were told we couldn't stay because they had over booked by 5 rooms and they didn't have a room for us. We were sent to another hotel which didn't have the same accommodations or cost and as well as in the opposite direction we needed to go for our event by 15 minutes. We got to the new hotel and found out they were told that morning that they were going to be sent customers from Home2. No one had the common courtesy to call us ahead of time to save us time or allow us to try to make other reservations. We were late to our event and we had to pay more than double over what we were going to have to pay at Home2. I will be calling the manager. As of right now we have not be compensated for their screw up. The other hotel was surprised that Home2 didn't cover the difference in cost.

Overall, we enjoyed our time at the hotel. The pillows were very flat so not as comfortable as we have preferred and we had some issues with the television but got it working. Nice, friendly staff. Very spacious room. No shelving in the shower for toiletries which was a little odd so if you bring your own stuff you had to set it on the floor.

Staff friendly and rooms are modern and clean. I stay here whenever I stay in the area.