They say they are a 5 star property, but I would rate it as a 4 star property. The price of SAR2500 per night for a Superior (standard) room indicates it is a 5 star. However there was no bellman upon arrival, the mini bar is empty (they say you can call if you need something, in my book that is room service), no turn down service done, so these are all 5 star hotel requirements. A manager told me they don't do all this, only for the executive suits, what I find strange as my room is in the same 5 star hotel. In the room I couldn't get my own internet, as it seems blocked, therefore needed to use the hotel internet, well that was under maintenance. When it did work I could start scanning all the QR codes they have as there are no information booklets for anything anymore. After scanning the menu I ordered room service and wanted the mixed grill, they told me it was not on the menu. Seems the menu you get after scanning the QR code from the TV is not the correct menu. They explained the menu through the phone and I ordered.After eating my dinner I asked if they can take it out of my room wile I was away for 3 hours. When I came back late at night, the dinner was still in my room. The mattress is not bad, but certainly not what I experience in other 5 star hotels. All in all not a bad hotel, staff was very friendly and it was clean. Just the entire price / quality ratio is wrong and the fact they call themselves 5 star. Looking for an expansive 4 star hotel, you just found it.
They say they are a 5 star property, but I would rate it as a 4 star property. The price of SAR2500 per night for a Superior (standard) room indicates it is a 5 star. However there was no bellman upon arrival, the mini bar is empty (they say you can call if you need something, in my book that is room service), no turn down service done, so these are all 5 star hotel requirements. A manager told me they don't do all this, only for the executive suits, what I find strange as my room is in the same 5 star hotel. In the room I couldn't get my own internet, as it seems blocked, therefore needed to use the hotel internet, well that was under maintenance. When it did work I could start scanning all the QR codes they have as there are no information booklets for anything anymore. After scanning the menu I ordered room service and wanted the mixed grill, they told me it was not on the menu. Seems the menu you get after scanning the QR code from the TV is not the correct menu. They explained the menu through the phone and I ordered.After eating my dinner I asked if they can take it out of my room wile I was away for 3 hours. When I came back late at night, the dinner was still in my room. The mattress is not bad, but certainly not what I experience in other 5 star hotels. All in all not a bad hotel, staff was very friendly and it was clean. Just the entire price / quality ratio is wrong and the fact they call themselves 5 star. Looking for an expansive 4 star hotel, you just found it.
