Home2 Suites by Hilton Chelmsford Lowell

Hotel recem reformado, tudo muito novo. Quartos amplos com muito espaco. Otimo servico

The room is spacious and clean.

We had ants in our suite - in the bathroom at first - and we brought this to the attention of the front desk. We were guaranteed a partial refund. Nobody came to clean any parts of the suite despite going back to let the front desk know the ants had now spread to the main living area. We stayed for two nights and the ants were there from the very beginning! Despite following up with the front desk multiple times, manager via phone, and hotels.com, I was NEVER issues any refunds. The 'breakfast' that is included is abysmal, as well. There were NO plates available and staff simply shrugged and walked away. The selection of items was awful, the juice machine was broken, no to go cups available for coffee, and there were multiple parties that had pets sitting in the main area and by the food stations.

We stayed only one night and didn't explore the hotel beyond our trip from the lobby to the room and staying for breakfast the next morning, so I can't speak beyond that. But the room itself was great! Clean, very spacious, with a very functional kitchen area, a work/storage area, and a fold-out sofa for our third party member--and still lots of space in the room. Breakfast was pretty standard for a free hotel breakfast, but it was convenient, and the variety was enough for the three of us to each find something. It was within eyesight of the interstate, with several good restaurants also within eyesight. We will likely stay there again when in the area for similar business.

Very nice and clean hotel and the staff were very helpful as well.