Tru By Hilton Panama City Beach

All the staff was welcoming and friendly. Second elevator was broken the whole 5 days we were there. Our towels never tried in the room. There was stains on our pillow cases and a bad dusty smell coming from behind the headboard. Breakfast was nice and coffee available 24/7.

Very pleased with this hotel! Updated furniture & decor with nice amenities like pool, gym, laundry. The best part was the breakfast bar! Also a nice pool table in the lobby/commons area. Definitely recommend! Only thing that I didn’t like is that the staff never came to change sheets or clean the room my whole 4 day stay. Had to ask for towels multiple times. Other than that it was perfect!

Reasonable rate, decent breakfast, great staff, loved the pool table and seating options in lobby. Great amenities. Sorry I didn’t get to try the pool but it looked inviting.

Staff members were wonderful. Accommodations were comfortable. Very clean. Excellent breakfast options. Easy parking. Fitness equipment is in great condition. Close to the Publix baseball complex. Just a few minutes from beaches.

Hotel is new and pretty hip, everything is nice except the beds are horrible. I had a room with two queens and tried to sleep on both of them and they are so uncomfortable. I don’t know what kind of mattress it was, but I should’ve looked because I never want to buy one like that. The free breakfast was fantastic and had different options every day. The pool was nice and clean and it was cool that they had a pool table inside.

Very clean , perfect location , everyone was very nice. The breakfast was really good and I really enjoyed the gym area !

Great place to stay,fantastic cofee , breakfast could be better ,small swimming pool with parking view ,,,and rooms are way to small

Our one night stay was so relaxing. The staff were very friendly, the room was clean and the bed was comfortable. When we got in from our day, we enjoyed a few games of pool. We will definitely stay here again.

We were given a room near the elevator as I requested. The breakfast was delicious with a lot of variety. The pool was clean and usable. The lobby was inviting, with a pool table.

It was clean - one elevator was out. Breakfast was ok.

As soon as we pulled up we seen that the parking lot was filled with trash ans all of the garbage cans were full each day we were there. The floors were filthy throughout check in and lobby area and also near the elevators and inside them. The carpet in the hallways had teash throughout, my room was so dusty i could have wrote my name in the amount of dust. Im a frequent Hilton guest and this place was far from the best

The hotel was extremely clean, staff was very friendly . Good breakfast as well. Would highly recommend this hotel

Supposedly if you allow pets then make sure the place will be clean. An animal popped in the elevator and carried it through the hallway and parts of it were never cleaned up.

Property needed cleaning, specifically the gym and common areas. The rooms were very clean

Very clean hotel. Would definitely stay here again. Staff was extremely kind and available when needed.

The staff was amazing! It was the nasty bathroom I had a problem with. The shower ground was nasty and someone’s blonde hair was still on the back on the bathroom sink. The pillows on the bed was trash. I Wouldn’t let my dog lay his head on it. The hotel is in the center of everything which is great. I did not have a long drive anyway. The bed was soft, but the hotel breakfast is trash. It’s free but nasty. The property was clean and I felt safe.

Bathroom was not properly cleaned after the previous guest. Footprints all over floor and hair throughout bathroom and shower

The outside is inviting. The rooms not clean. Dogs are allowed whether attended or unattended. The staff needs hospitality training. I was highly disappointed.

The only issue was hair in the shower when we arrived. Everything else for the staff to breakfast was great. Will definitely be back.

Always consistently clean and convenient

Liked that it was a decent hotel and couldn’t really hear any noises! Didn’t really like the bed but I’m use to my personal bed! The room was a bit smaller than expected but nice place overall!

No in room coffee maker. No microwave. Breakfast was not good; just reheated eggs and meat for people who can’t have sugar or high carbs. Internet/satillite intermittent. Could not watch tv due to the Internet issues.

The hotel is nice. Our room was very small, barely enough room for the king size bed, but it worked. The beds were nice. They only left one bath towel in the bathroom. They were out of orange juice at breakfast. When I asked if they had water, they told me that there is a water fountain in the gym! They have trash cans that have a divider inside for recycling but the hotel does not recycle! I asked two different people if the recycle there and was told no.

Like everything just didn't like that I didn't have a microwave

New place in excellent condition, good location. Staff were friendly and very helpful. The lobby and foyer are excellent. The complimentary breakfast pretty good for a complimentary breakfast - if you want better, there are restaurants nearby. Major complaint was the room was small, King sized bed left little room to move and mattress super hard (for some might be good thing); I woke up each morning feeling as though I'd slept (didn't do much, because of bed) on a concrete slab. JMO. No closet, but found a couple hanger poles above the refrigerator (!!!???) hang your good clothes there. Only one chair, an office chair next to a tiny desk built in to the wall on same wall as TV. There was a bench but it was under the TV and also the only place to put our luggage - no closet. No real place to sit and relax at the end of the day unless you go to the lobby, which has a pool table! But this is not a room where you want to spend time, IMO. But, I supposed, considering this is Panama City Beach they don't expect folks to spend too much time in their rooms. I can't really say it's a bad place to stay, there are too many good points; but my wife and I are hovering at around 70 (maybe holding?) we don't live far from PCB , we love to get down there for frequent breaks and are always looking for a decent reasonable place to stay, if you like a firm - even hard bed - this is the place for you.

Love the breakfast. I wish there was a microwave in the room.

Great location for nearby tournament. Friendly staff. Clean, updated lobby. Rooms on the smaller size but works for one person. Only minor complaints not enough towels stocked upon arrival. And a moderate complaint is the room faced the parking lot and apartments which is fine, except there is no blackout curtain so all the lights out there go right through the curtain. Easy fix they should make.

Hotel is new and pretty hip, everything is nice except the beds are horrible. I had a room with two queens and tried to sleep on both of them and they are so uncomfortable. I don’t know what kind of mattress it was, but I should’ve looked because I never want to buy one like that. The free breakfast was fantastic and had different options every day. The pool was nice and clean and it was cool that they had a pool table inside.

This was actually a really nice place. The room was a little small but it worked. Everything was new and fresh and the bed was amazing

The bed was very uncomfortable. You could feel the springs in it. The pillows were flat. There was no padding in them. The refrigerator was unplugged so it did not work asked for a receipt and they told me sorry you have to go to Expedia to get that very nonprofessional place to stay I will never stay in a Tru by Hilton again

They cancelled my room without notifying me. I flew into Panama City. Ubered to the hotel. Only to be told they over booked the hotel and my room was canelled

Our room was not ready until 4:20PM, normally I wouldn’t complain, but it’s hard sitting around with a toddler. Staff were really friendly, but disappointed on timeliness.

Everyone was very friendly from desk staff to housekeeping. Very nice rooms and hotel.

It was excellent except we asked three different times for clean towels. We were promised each time but never received. When we checked in at 4:15 on arrival date we were told our room would be ready in a few minutes. We waited over an hour in the lobby and when we asked if the room was ready yet the same girl who checked us in had forgotten about that we were sitting there waiting to get in our room. We never left her sight the whole time. And she wasn’t that busy to completely forget about us.

All lobby and dining room staff were excellent. The person that was supposed to clean the room never did clean the room. while we were there. Their policy specifically says they will make the bed and refresh the room every other day. We were there for 3 nights. No one cleaned the room and I had to find a downstairs attendant to get a roll of toilet paper.

I got locked out my room and no one had an urgency to open the door

Room service was not up to Hilton standards. Look at how many poor reviews they have and it was just built recently. 2 times, Wednesday and Saturday I asked for clean towels before leaving at 8am and both times they had not brought them up to room by 3pm. Saturday it took 10 hours to get clean towels. They are supposed to make bed every other day and they only made the bed 1 time(Thursday). I also ran out of shampoo and body wash, so they are not refilling the amenities like they are supposed to. I stayed 6 nights. Antoine the manager on duty said his priority was checking people in (at 3pm) instead of getting clean towels and amenities refilled after waiting 7 hours. I will never be back.

It was easily accessible, friendly and helpful front desk staff, if I needed something they helped immediately!

Excellent value for the stay. Check-in was easy and person at the front desk was super friendly. Hotel was clean and quiet. The only thing I would suggest is asking for additional towels when checking in if you need them. I only received 1 large towel and could have used two. Will definitely stay here again.

I cut my stay short after after asking the front dest employee about no caffee nor some items in breakfast display. Before 9am she replied that "we are out sorry". I inquired about the breakfast hours and she clarified 6 ro 10 am. At which point I was interrupted by the genaral manager whom spoke in a loud voice that " she is not incharged of breakfast and you better let her go back to her job" I said, Im the guest, she should take care of me first. I think he did not liked me talking to his special employee. Because now even louder tone he made it very clear that he was the general manger and all breakfast items would be replenished. Since I didn't want to upset him anymore i stepped off to wait for at least a coffee. At that time the breakfast lady came out and I asked for yogurt, fruits and coffee. Ohh coffee, we are all out...sorry. i told her to let the GENERAL MANAGER know about it, because he assured me it was coming soon. Keep in mind that front desk and breakfast area are one. I think the manager talked down loudly to me just to hide his incompetence and lack of professionalism. I went up to my room to pack and moved to another place with coffee and professional employees.

great location

Need to update the entrance for Apple Maps. Takes you on the apartment side first

Easy check in , very clean, great parking, located close to beach, at a great price , with free breakfast and all night coffee

Easy access to PCB and PC

Great location not far from the beach. Good breakfast and friendly staff. Easy parking.

The property was very nice and clean. I would stay here again, I wish it was closer to the beach.

Garbage was overflowing. Handicap spots farther away then the gold guest?? Hard to find on GPS not sure building faces adequately to not have you get lost in the other parts where there are condos and timeshares.

New property on Back Beach Road. Easy to find. Convenient location.

Clean and the staff was nice. It is 2 miles from the beach and restaurants near by.

Very clean. Great customer service. Close to beaches about 10 minutes and close to shopping centers and restaurants.

All the staff was welcoming and friendly. Second elevator was broken the whole 5 days we were there. Our towels never tried in the room. There was stains on our pillow cases and a bad dusty smell coming from behind the headboard. Breakfast was nice and coffee available 24/7.

Great property, staff was wonderful. Breakfast requires more options for non pork eaters and vegans

Overall everything was great and clean, they can use additional help with breakfast in making sure everything stayed stocked, also microwaves on each floor will be convenient for guest, other than that, it was a great stay..

Great breakfast Friendly Staff Close to the Beach

Decaf coffee was cold and breakfast was alright but loved everything else I would stay again!!

Great Breakfast, friendly Staff!

Hotel is new and pretty hip, everything is nice except the beds are horrible. I had a room with two queens and tried to sleep on both of them and they are so uncomfortable. I don’t know what kind of mattress it was, but I should’ve looked because I never want to buy one like that. The free breakfast was fantastic and had different options every day. The pool was nice and clean and it was cool that they had a pool table inside.

It was clean - one elevator was out. Breakfast was ok.

I cut my stay short after after asking the front dest employee about no caffee nor some items in breakfast display. Before 9am she replied that "we are out sorry". I inquired about the breakfast hours and she clarified 6 ro 10 am. At which point I was interrupted by the genaral manager whom spoke in a loud voice that " she is not incharged of breakfast and you better let her go back to her job" I said, Im the guest, she should take care of me first. I think he did not liked me talking to his special employee. Because now even louder tone he made it very clear that he was the general manger and all breakfast items would be replenished. Since I didn't want to upset him anymore i stepped off to wait for at least a coffee. At that time the breakfast lady came out and I asked for yogurt, fruits and coffee. Ohh coffee, we are all out...sorry. i told her to let the GENERAL MANAGER know about it, because he assured me it was coming soon. Keep in mind that front desk and breakfast area are one. I think the manager talked down loudly to me just to hide his incompetence and lack of professionalism. I went up to my room to pack and moved to another place with coffee and professional employees.

Room was a little small but was clean and no microwave. Breakfast was good but you have to get there early or they run out of stuff.