希爾頓歡朋套房飯店

It is next to impossible to call this hotel and get someone answers. I had an issue and called dozens of times and hotels.com couldn't even get someone to answers the phone at this location.

Room was very clean and staff was excellent. Front desk gave an excellent recommendation for dinner!!

Breakfast- Only one staff member working breakfast duty. Sorry to say my oatmeal was just warm, eggs took forever and potatoes/sausage were cold. She admitted being the only one working, I felt bad for her and there were alot of people waiting for breakfast food.

We left a bag of purchases in the room. I called less than three hours later, and spoke to the manager on duty. She called me back about two hours later, and said she checked the room, and then talked to housekeeping. The room had already been cleaned and nobody remembered seeing the bag.I take responsibility for leaving it in the first place, but I would expect that there's a lost and found policy.

the hotel itself was very nice. The hard part was that some friends were staying at the same hotel. we requested for our rooms to be close by. I called and was told that they put our rooms next door to each other. My friend, when they checked in, asked and was told we'd be 1-2 rooms apart. When I went to check in, just after 6pm, I was told the room wasn't ready yet (check-in was anytime after 4). After waiting for close to 15 minutes, which is a lot when I was traveling alone with 2 toddlers and it was dinner time. We finally got the key and was told we were on a different floor than my friends. I had also requested a pack n' play, which I was told they were waiting on. They were able to move me to the same floor as my friend, but we then had to wait a while longer. we requested to be close by because I was traveling alone with my kids and my friends were going to help out, plus we wanted to hang out for a litlte bit once the kids all went to sleep. If our rooms were nearby, we could sit in the hallway. Even with our rooms on the same floor, we were put on opposite ends of the hallway, which was less than helpful.