SpringHill Suites by Marriott Reno

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I gave this hotel a 1-star rating because the breakfast was absolutely horrible. The sausage was sitting in a pan filled with oil, and it was cold. I didn’t even try it, but someone in our group attempted to eat it after patting off the excess oil and said it was disgusting and still cold. Breakfast is an important part of the hotel experience, and this was by far the worst hotel breakfast I have ever encountered. It was so bad that it significantly impacted my overall impression of the stay. Unfortunately, the breakfast alone was enough to warrant a very low rating.

The staff was Amazing!! The room was super clean! The covered pool had a strong bleach odor. The breakfast wasn’t the best one but you can it. They clean your room every day and I love it

Very clean room, staff was very nice and helpful. Breakfast was great!

I hope that mngmt will be flagged for this review- I have been coming to Springhill for at least 10+ years- I follow a group each year, sometimes 2 or 3 times a year- 1st of all we used to get a discount for staying at Springhill because our group stays for the weekend and it is convenient to spend the night IN the hotel and not have to travel for cheaper stays- this weekend was the worst! For being a "resort" hotel I was very dissatisfied- Yes the staff is excellent- the front desk Carlos, has been there for a long time- always good to see him- Yes it is clean! We were on the 3rd floor this time. The shower water pressure was horrible! 3 settings on the head-solid flow (that of a poor watering hose)- 2nd setting a "sprinkle" 3rd a "power" stream of 3 "pulsating" streams- Ha Ha Ha!! The floor of the shower was SO slippery, I truly was frightened I was going to fall! Only 1 bar to grab, near the waterspout. The round spots that are supposed to have a grit on them have been worn flat from years of scrubbing- Yes the shower was clean and the bath products are a great convenience!- Their fabulous breakfast that is included with the stay was SAD! Sausage, not turkey option, Denver potatoes with sausage in them and of course the scrambled eggs. Choice of bread & bagels with butter,sour cream and jelly- OK. But only ONE toaster! 5 people deep-No waffle machine-Oatmeal was cold and near empty. Cereals and milk. I had yogurt for protein- Common Springhill-U R better than that!!