Joygate Hotel & Suites

Solomon was very nice & helpful. Wasn’t aware the pool was closed & they charge per person to swim. Wasn’t aware they charge per person for breakfast as well. Was even charged to use the microwave. Hotel close to airport. The gym was nice.

Good hotel, friendly staff, mobile police security, good proximity to international airport. Timeliness of food ordered through room service can be better.

Solomon was very friendly. Pool was closed and wasn’t aware. Food at the restaurant was great. Bed very comfortable

Solomon was very nice & helpful. Wasnt aware pool was closed& they charge per person to swim. Wasnt aware they charge per person for breakfast as well. Was even charged to use the microwave. Hotel was close to the airport. Gym was nice and the bed was comfortable.

Clean, staff are too nice, and always willing to assist you and most especially the hotel security is guaranteed.

The lift was not functioning, I didn’t enjoy this time.

Staff is supportive,place is clean, safe,near to the international airport. Good breakfast.

My room had a Smart Tv.....a big plus. Excellent location....very close to the airport. Safe, excellent breakfast. Fantastic staff. Definitely coming back.

Awesome property. Secured. Close to airport. Good food. Friendly staff.

For the price what can u expect. The room was ok but dated and need tlc. Pool closed early. Service was decent but a lot of the credit card machines did not work properly

Extremely clean room spacious

The dirty sheets gave me rash. Didn’t like the idea of one bath towel per room not sanitary at all. All please disclose that when it said breakfast included it is on for one guest the other guest has to pay

There was roach in the suite

The room is very clean

The beddings were stained with marks and old looking , seemed overused didnt smell or look freshly washed and not completely white, though presented as white beddings. The water tank in the bathroom was leaking dirty rusted water , which kept dripping on me as I attempted to use the sink which was just undeneath the defective tank. I noticed 3 dark orange stains on the floor after first night at hotel and reported it - it was disgusting, couldnt comprehend why they would even put a guest in that room considering they were aware that the tank was defective and new one had been ordered according to the staff. The cup used to drink tea was not washed properly had old stains and tea marks from previous use, yet the cleaner had washed the cup for use. The top of the table in the room was broken causing a health and safety hazard as it could easily fall on someone's foot. The cover was just losely placed back without repair. There was no chair provided in the room even though I was advised sent for repair- no replacement provided. The safe for placing valuables was faulty, it was allegedly repaired but couldn't get my stuff out and the staff were not truthful about time it would be resplved, if I had to catch a flight would have missed it due to the delay resolving the safe issues and it remained defective until I checked out. Hygiene is an issue from my experience. Shortened my stay and moved to a another hotel . The only good is its proximity to airport. Not recommended.

Very clean and classy with great customer service.

Very clean and the staff are professionally friendly.

The sheets had fresh bloodstains in them and had not been changed.

Could clean the rooms better.

Excellent services. Very clean and quiet environment.

Solomon was very friendly. Pool was closed and wasn’t aware. Food at the restaurant was great. Bed very comfortable

Good condition but Air condition was not working in the room the first day. I had to change my room the second day.

Extremely clean room spacious

Solomon was very nice & helpful. Wasnt aware pool was closed& they charge per person to swim. Wasnt aware they charge per person for breakfast as well. Was even charged to use the microwave. Hotel was close to the airport. Gym was nice and the bed was comfortable.

We booked a room for 3, but there was only one bed..

The rooms needed more international electric outlets.

It’s too close to the main highway and airport,,,the noise outside disrupts the Pearce inside.

Solomon was very nice. The bed was very comfortable. Food was real good

For the Lagos area this is probably a upper class property but not for elsewhere like the USA etc. The price was good considering. My only real contention with this property is the lack of communication. DO NOT ASSUME ANYTHING! ASK. I assumed breakfast was not free because I was not told at check-in and it was not stated on the Expedia info page for the listing, but it was free. Since I didn't know it was free, I paid for breakfast for 8-10 days until one room service server told me it was free at the restaurant. I tried getting a refund - no dice. This ticked me off.

Well, this property is average. But for the area it is pretty decent. Cable TV is pretty good and they even have Netflix in the TV. The main issue I have is that I paid about 70, 000 Naira for breakfast everyday when it was free! I spoke to the manager Gabriel who seemed like a a very thoughtful person and he said he was going to resolve the issue but I never heard back from him. I spoke to another manager, Addi, but he said he is the food and beverage manage and he could not handle an issue with the breakfast. So at the time I am waiting for a resolution but as of 9:30 am local time, no manager has reported to work as yet and that alone seems strange to me.I asked for a manager since 7am on Sunday and none can be found. The front desk said they would ring my room as soon as one arrived - yea right. I called fro the 2nd time and the receptionist says she believes one is in the building. My local friends believe that I can scammed by the room service workers who just pocked the money while providing me with the breakfast from the buffet. Who knows? All I know is that no one is getting any tips for any thing. And I would advise anyone staying here to NEVER tip anyone. The workers are always holding out their hands for tips for doing their jobs. Never tip anyone until the end of your stay when you are sure that you haven't been scammed in anyway. Bottom line, don't assume anything - ASK! They will not volunteer the information as one would expect.

The check in will say 2 pm but you’ll be waiting an hour almost 2 hours just to check in

Friendly staff and respond to request very quickly.

Booked on Expedia and paid. Got there and they said they had no reservation and they’re fully booked. No one is talking about my refund. Expedia hasn’t contacted me and the hotel didn’t give me a refund. I’m not sure why I’m getting survey link. I didn’t stay there!!!!

The front desk staff seemed to not fully understand the check in process. The actual hotel rooms were okay but we had to request a second towel for a room that had 2 people booked. This should be ready beforehand.

Loved the staff, very friendly and helpful!!

The joy Gates is great the staff are very friendly. The manager Gabriel always makes sure that we were comfortable and happy. I will for sure return..thanks to everyone at the Joy Gates

I booked this room arrived at 4pm to check in they took about 2hrs for room to be ready, I booked superior room and it was far from it. The room had mold on the walls the floor was still wet from them mopping I guess. The bed was hard as the floor

The staff were very friendly, professional and efficient. Pleasantly surprised and would stay there again

The manager Gabriel is great and also the staff

This was an absolutely horrible place to stay. The staff at the reception was absolutely awful and rude beyond belief. Entirely unpleasant and needlessly confrontational. The room had a stale musky smell and the sheets were stained in various places. The bathroom was generally poorly maintained but was at least marginally clean. The check out process was less dramatic but still disorganised and completely unprofessional. The hotel seemed to resent the fact that the booking was made via Expedia.

Good hotel, friendly staff, mobile police security, good proximity to international airport. Timeliness of food ordered through room service can be better.

Lovely and in close proximity to the airport

Proximity to airport.

Location

Very quiet, convenient to grocery store and bust stop

Close to the airport and very convenient

It’s too close to the main highway and airport,,,the noise outside disrupts the Pearce inside.

My room had a Smart Tv.....a big plus. Excellent location....very close to the airport. Safe, excellent breakfast. Fantastic staff. Definitely coming back.

Awesome property. Secured. Close to airport. Good food. Friendly staff.

The location of the hotel, easy access to wherever you want to go.

Good hotel, friendly staff, mobile police security, good proximity to international airport. Timeliness of food ordered through room service can be better.

Solomon was very friendly. Pool was closed and wasn’t aware. Food at the restaurant was great. Bed very comfortable

Solomon was very nice & helpful. Wasnt aware pool was closed& they charge per person to swim. Wasnt aware they charge per person for breakfast as well. Was even charged to use the microwave. Hotel was close to the airport. Gym was nice and the bed was comfortable.

Breakfast was good.

Staff is supportive,place is clean, safe,near to the international airport. Good breakfast.

My room had a Smart Tv.....a big plus. Excellent location....very close to the airport. Safe, excellent breakfast. Fantastic staff. Definitely coming back.

Solomon was very nice. The bed was very comfortable. Food was real good

The room was very clean, the staff were helpful and the breakfast was good. I would recommend this hotel to a friend.

For the Lagos area this is probably a upper class property but not for elsewhere like the USA etc. The price was good considering. My only real contention with this property is the lack of communication. DO NOT ASSUME ANYTHING! ASK. I assumed breakfast was not free because I was not told at check-in and it was not stated on the Expedia info page for the listing, but it was free. Since I didn't know it was free, I paid for breakfast for 8-10 days until one room service server told me it was free at the restaurant. I tried getting a refund - no dice. This ticked me off.

Well, this property is average. But for the area it is pretty decent. Cable TV is pretty good and they even have Netflix in the TV. The main issue I have is that I paid about 70, 000 Naira for breakfast everyday when it was free! I spoke to the manager Gabriel who seemed like a a very thoughtful person and he said he was going to resolve the issue but I never heard back from him. I spoke to another manager, Addi, but he said he is the food and beverage manage and he could not handle an issue with the breakfast. So at the time I am waiting for a resolution but as of 9:30 am local time, no manager has reported to work as yet and that alone seems strange to me.I asked for a manager since 7am on Sunday and none can be found. The front desk said they would ring my room as soon as one arrived - yea right. I called fro the 2nd time and the receptionist says she believes one is in the building. My local friends believe that I can scammed by the room service workers who just pocked the money while providing me with the breakfast from the buffet. Who knows? All I know is that no one is getting any tips for any thing. And I would advise anyone staying here to NEVER tip anyone. The workers are always holding out their hands for tips for doing their jobs. Never tip anyone until the end of your stay when you are sure that you haven't been scammed in anyway. Bottom line, don't assume anything - ASK! They will not volunteer the information as one would expect.