Aloft by Marriott Glendale at Westgate

The location was amazing!

Good customer service, very clean rooms

Room was clean, Friendly Staff.

My experience at this hotel was completely ruined by the way the front desk handled a very simple situation. After returning from the gym, I brought a key card to the lobby that I had found on one of the treadmills. I had accidentally placed it in the same pocket as my own key card and could no longer tell which one belonged to me. I handed both cards to the front desk employee, honestly explained what had happened, and told her that I was staying in room 312 under my sister’s reservation. I completely understand that a hotel must verify a guest’s identity before issuing a key. The problem was not the security policy, but the hostile, discourteous, and completely disproportionate way I was treated. The employee kept both key cards that I had just handed her, ordered me to go back to my room—even though I could not enter it without my key—raised her voice, accused me of “creating a scene,” and threatened to call the police if I did not leave the lobby. This happened even though she had personally seen me come down from the elevator, had directed me to the gym, and had told me that I would need my key card to enter it. I then had to call my sister five times while she was asleep and her phone was on Do Not Disturb. The employee eventually called the room directly, but even during that conversation, she referred to me simply as “a person” who was causing trouble without ever asking for my name. The hotel’s security footage can confirm who raised their voice and how the situa

The blanket was ripped but no biggie …. Still enjoyed the place and I’ll definitely book again / recommend to friends and family ..