WoodSpring Suites Lackland near Sea World

That there was no parking when they worked on the lot

The customer service at checkin was not the greatest. We were told that we would be on the 4th floor , which would have been okay if the elevator was working. The young man at the desk did not show any compassion, l asked him what if l could not walk that far he just shrugged.

Terrible checkin, no staff at reception for 30 min, long line, slow checkin, making customers to take trash out. False advertising by Expedia that the hotel has fitness center because there is none! No coffee in the lobby not rooms!

Missing details from their website, ie they provide a cook top and nothing else. No utensils, no cookware etc. They make sure you see their (tiny) sign when you get there saying they sell them. I asked why wasn't it stated on their website? Their answer was they have nothing to do with the website that's corporates deal. Their elevator broke down!!!! I asked at 4 in the afternoon if it was going to get fixed? Thier answer was they don't know. I asked would it get fixed at all today? Their answer was they weren't going to pay someone over time to get it fixed!! I'm Handicap, had to get to the 4th floor and asked what am I supposed to do? Their answer was we don't know. I asked about compensation and they said none sorry. Called hotels.com and explained everything including being Handicap, having to walk up and down 4 flights along with having to take my heavy bags up and down. Hotels.com said sorry but we can only give you a 50 dollar in a voucher and only good for a year!!! Place was very clean if that helps?

Key cards kept failing. Air conditioning was insufficient. Good staff and parking.

No breakfast, had to use an old landline phone to contact front desk multiple times and the phone was terrible. Couldn't hear out of the phone and took forever to contact the front desk staff. Only allowed to connect one device to the WiFi and you have to pay for more devices. Very clean however, Would not stay here again.

We checked in with three people. There were only towels for two. I would have to pay for a third towel. The room was set up with a kitchen. Utensils, cups and plates were an extra charge .

They made me mad about the $5 of quarters limit. All they said was get cash and they can give me quarters. Did not communicate limit.

This location is amazingly clean, parking is well lit & the coffee was great! Highly recommend this location!

You have people stripping down naked out in front of the hotel showering from the water. Spicket elevator broke down all the time, rude and hateful employees rooms, not equipped with necessities that you would find in most hotels like shampoos or washcloths or towels. Will not be staying here ever again or recommend this hotel to anyone.

This is a whole roach motel. Found 3 roaches upon ENTRY to the room. Immediately asked for my money back! Took a week to give me back my $500. Needed that as I just moved to the area. Run far away from this place!

We found many cockroaches in our hotel room it was nasty and unsanitary

It was clean

I got sick and while I was recouping from a high fever my truck was broken into and everything was stolen out of it. I was also woken up a couple times with someone trying to get in my room around midnight. When I asked for a return of my money (since they made me pay in advance) they said they would call and check into it but they never called me. not knowing the area I felt unsafe and moved out after a week. Also when they mop the floors it left enough dirt that I couldn’t walk barefoot because my feet would be sticky and black from the floors. The hotel looked clean and meet but the rides on the elevator caused me to be sick due to the smell being so strong and overwhelming

Very clean and safe. I would definitely recommend

Quiet, clean, safe, staff all professional.

We travel alot and this place is very clean,has alot of amenities that meet our needs! Spacious!

Dirty rooms

The stay was amazing and the staff are great. The hotel is very clean, it smells good and the floors are so shiny. I love the location because it’s surrounded by restaurants and shopping. I would definitely stay here again.

Room had a roach dead by the bathtub. Also had a really strange smell which I think was the cleaning supplies but every time I walked in the room I felt like I was going to throw up from the smell. The bed was decent and pillows not too bad. Water pressure was good and water stayed hot. AC was mediocre was not cool enough during the day and too cold at night. I didn’t see much staff but they only gave us 2 towels and said we needed to return those before we could get more. There is no ice machines or any amenities whatsoever really. Overall disappointed and will pay more for a better hotel next time.

Very clean. No one at the front desk when we arrived. We had to call a number for someone to come and then he said they do not have reservations and tried selling my husband another room before I came in and had to show him our reservation before he even tried looking it up. Beds are pretty firm. No towels were left in the room and no one comes in to work until 9 am. I found housekeepers and asked for towels and was told they’re not allowed to give us any. She did get ahold of a manager and give me 2 towels because my kids were already upstairs in the bathtub and we had somewhere to be by 9.

I was very pleased with my stay @ WoodSpring Suites. From the time I checked In til the time I checked out my overall stay was Great! The Staff was welcoming & very helpful & never hesitated to fulfill a request. The room was clean & spacious & comfortable. Housekeeping was excellent & easily accessible when needed. I extended my stay another week & upgraded my room & very satisfied with the upgrade!

Walls are thin and not soundproof

I didn't like the beds framing is very cheap.

Key cards kept failing. Air conditioning was insufficient. Good staff and parking.

I will never stay at this hotel again. Although the wood floors look nice, you hear every footstep in the hall and on the floor above you. People walking around at 2-3am and very hard to sleep at night. Beds are uncomfortable and the queen bed seems more like a twin. A few roaches spotted in the room. I asked housekeeping for a bar of soap and they had to seek manager approval for a hotel-style bar of soap…. Really? Hearing all the walking around by others through the walls in very annoying.

Property wasn’t bad a/c didn’t work to well and the water pressure was really bad in the shower. The elevator sounded like it’s about to break.

Our stay was great! Very clean, modern and beautiful hotel. We felt comfortable and secure, only complaint was that the walls were very thin, especially the ceiling 😪 we stayed on the 3rd floor and we heard everybody’s footsteps on top. I had trouble falling asleep from that. Not sure if its like that for every floor but overall we enjoyed the room and stay.

Room was spacious and quiet. Had a great stay. Elevator was a tad bit slow but everything else was great!

Room had a roach dead by the bathtub. Also had a really strange smell which I think was the cleaning supplies but every time I walked in the room I felt like I was going to throw up from the smell. The bed was decent and pillows not too bad. Water pressure was good and water stayed hot. AC was mediocre was not cool enough during the day and too cold at night. I didn’t see much staff but they only gave us 2 towels and said we needed to return those before we could get more. There is no ice machines or any amenities whatsoever really. Overall disappointed and will pay more for a better hotel next time.

Very clean. No one at the front desk when we arrived. We had to call a number for someone to come and then he said they do not have reservations and tried selling my husband another room before I came in and had to show him our reservation before he even tried looking it up. Beds are pretty firm. No towels were left in the room and no one comes in to work until 9 am. I found housekeepers and asked for towels and was told they’re not allowed to give us any. She did get ahold of a manager and give me 2 towels because my kids were already upstairs in the bathtub and we had somewhere to be by 9.

Everything was good. Nice and clean. It smells clean as soon as you walk in. Very quiet. It felt like we were the only ones in the hotel. Close to Lackland AFB. Lots of places to eat and shop nearby. I do recommend the front desk answer the phone. While I was waiting on my uber, the phone rang several times and there were at least 3 people behind the desk and no one bothered to answer. That could explain why I never got the answers to my questions prior to arrival because they just simply ignore phone calls. But other than that everything went smooth.

I was very pleased with my stay @ WoodSpring Suites. From the time I checked In til the time I checked out my overall stay was Great! The Staff was welcoming & very helpful & never hesitated to fulfill a request. The room was clean & spacious & comfortable. Housekeeping was excellent & easily accessible when needed. I extended my stay another week & upgraded my room & very satisfied with the upgrade!

This experience was terrible. I booked a 4 night stay with this hotel and couldn’t make it through night one before having an issue. The room above me was so loud and rowdy that my son and I were awakened several times throughout the night. There were persistent banging noises at 4am that were so loud, I was unable to fall back asleep. When I called the front desk the next morning, I was told that quiet hours started at 10pm, however, that is a mute point seeing as this persistent noise was occurring in the middle of the night. I attempted to fall back asleep around 8am and was again, awakened by loud thumping noises. When I called again, Andrea told me that if it were that bad that I needed to pay $75 to switch to a new room. When I asked to speak to the manager, I was told that they wouldn’t be in until Monday. When I asked who else I could speak to that was above Andrea, she said she didn’t have a number for me to call and that I would have to look it up myself. I should not have to pay to switch rooms due to the people above me violating the noise and disruption policy. And Andrea didn’t offer to waive the room switch fee or other accommodations until I said that I wanted the contact info for Jeremey, the manager. I should not have the impossible task of taking my 5 year old to a theme park on less than 5 outs of sleep between the both of us. This is supposed to be a fun, relaxing birthday trip for my son and instead it turned into a stressful nuisance.

The staff was pleasant and helpful.

Clean, quiet, the staff was great.

Everything is fine, the cleanliness is super, but the person's attention at night time is very bad, very rude.

It was a calm and felt comfortable staying here. The front desk staff was very helpful and welcoming. Will definitely stay here in my next visit to San Antonio.

When I checked in, they charged my card even though I had prepaid

You had to take your own trash out. Front desk staff not very friendly.

Room was very clean, convenient location close to stores and access roads.

Close to everything walking distance to restaurants

So clean and safe. Close to many things and yet very quiet.

I always book at this hotel. It's right next to Seaworld. Near lots of shopping places and restaurants. The staff is nice, the hotel is clean. The best!

I liked the location

Went with significant other for a getaway area was nice good selection of food and Easy parking

Close to highway

Nice, safe place close to lackland air force base

The stay was amazing and the staff are great. The hotel is very clean, it smells good and the floors are so shiny. I love the location because it’s surrounded by restaurants and shopping. I would definitely stay here again.

The property is a bit awkward to access, but the site is well worth that little bit.

No amenities, no coffee pot, no ice, basically a long stay place. Not good for a night

Terrible checkin, no staff at reception for 30 min, long line, slow checkin, making customers to take trash out. False advertising by Expedia that the hotel has fitness center because there is none! No coffee in the lobby not rooms!

No breakfast, had to use an old landline phone to contact front desk multiple times and the phone was terrible. Couldn't hear out of the phone and took forever to contact the front desk staff. Only allowed to connect one device to the WiFi and you have to pay for more devices. Very clean however, Would not stay here again.

We loved everything!! The hotel was absolutely spotless. The bathrooms were clean. There was no carpet so everything just seemed immaculate. There is always fresh coffee in the lobby. We loved it so much we're staying again for a second Airman graduation. ❤️

This location is amazingly clean, parking is well lit & the coffee was great! Highly recommend this location!