Holiday Inn Express & Suites - Orland Park Mokena by IHG

This was my 3rd stay at the Holiday Inn Express in Mokena, Il., staying 2 nights. Checked in Friday, 10/2/26. When I made my reservations, I requested since I am a senior, that I get a room on the first floor near an exit door. I was told there weren't any rooms on the 1st floor and I was given a room on the 4th floor away from the elevator. I went out Saturday morning, 10/3/26 and didn't return until evening. When I opened the door to room 409, the bed was not made up, waste paper baskets weren't emptied and used towels were still in on the floor in front of the shower. I went down to the front desk, the same employee that checked me in on Friday, was on duty Saturday night. I told her that my room was not made up and she said she was sorry, the housekeeping person (not exact words) must have called off. I asked for 2 towels and one washcloth, which I was given. This front desk employee should be put in a high sales position within Holiday Inn Express. She's very very good. I misplaced my reservation paperwork from when I booked online (shame on me) on what the cost was to be for 2 days, but when I paid, the amount I believe was higher than I remember. I've always requested a 1st floor room but the 2nd time I booked, I was given a 2nd floor room and this 3rd time I was given a 4th floor room. Just disappointed with my stay this time. For the amount of money a room costs, there should not have been an issue with room cleaned and or room floor.

Everything was great. Room was super clean staff was extra friendly definitely will be back for future concert trips.

The room was very clean and ready to go at check-in. I traveled with my 2 kids and we stayed 1 night for a concert. The beds and pillows were super comfy. Especially after a long night of standing on our feet.

The rooms could be cleaner. Specifically the bathroom.

It was a very nice hotel to stay at.