Pestana Orlando Suites - Lake Buena Vista

Extra resort fees ($22) and parking! (11 per day). I would have given 5 stars if the property was honest about the pricing when booking on Expedia.

Great property. Nice rooms and really quiet. I had a great stay with my family of four over 3 days. It’s pretty near to the Disney Parks and has a free shuttle service. Highly recommend!

Very nice, clean and comfortable room! It was a little further from Disney than we like to be, and the free shuttle was appreciated, but didn’t have many times.

The hotel overall is great. The only thing i was not aware is that there is a daily parking fee and breakfast is 15.00 per person. Other than that i would highly recommend this hotel

New hotel. Clean. Courteous. Quiet. Free and ample parking. Pleasant area to sit around pool. Pool is on the small side

Better than what I expected! Big an spacious rooms with comfy beds. They even have shuttle service to Disney parks! Had I known this I would have used it! Close to parks.

The rooms and facilities are clean and property well run. The shuttles are convenient but are always at least 5 minutes late. They need more frequent shuttles as they stop by multiple hotels. The people at the front desk are really nice. The only things I have to complain about are the thin walls . I heard a man snoring and baby crying in from my room and all the little noises. Bring earplugs if you are a light sleeper.

We were comfortable- it was clean - they accomodated our request for ground floor- pool was clean - price was excellant - had shuttles to the parks - would highly recommend!!!

Nice hotel. We would stay here again. Only thing I didn’t like was the the Disney shuttle was always full when it got to the hotel so we had to stand

Property as well maintained, rooms were clean. Hair dryer isn’t very powerful and they didn’t have any toiletries in the room (only shampoo, conditioner and soap). Not much walkable places to go, but with a car you have many options about 2miles away(outlet to one side and Disney springs to the other). Quiet area. Hotel also offers free shuttle to Epcot/Magic Kingdom, Hollywood Studios, animal kingdom and a few others.

The service was good. My room was a great size, the beds comfortable. I noticed the mold and/or yellowish dirt in the bathroom flooring and bottom of the walls. The closet didn't have a light in it. The knocking coming from the fridge kept me up both nights eventually converting my ears with pillows. The AC was great though, kept the room freezing cold which was great!

The rooms were spacious and comfy. The cost was reasonable for the location to the theme parks. The staff was very courteous and the room came with a bottle of water, which was very nice. Only complaints/concerns were that our room had a bit of an odor and there were crumbs on the counter from the previous occupants. It was a mild body or pet odor. Outside of this, it is a nice property, has good amenities and is very close proximity to all the Orlando attractions

We needed one night in Orlando after getting off our cruise and going to the Magic Kingdom and this was the perfect spot! I believe this is a pretty new property. The price was great! Everything was nice and very clean. Check-in was very friendly. Our room was exceptional! Very clean, spacious, and comfortable. The bed and linens were very nice and comfortable. Bathroom and shower were large and clean. This is also in a great area very close to many restaurants, shopping, and attractions. I would definitely stay again.

This is one of the most cleanest hotels that I have stay. customer service is the most approachable I ever seen. I will stay again here.

Great place to stay! Very clean!

Very clean and modern rooms. Comfortable beds. Nice area

Overall, the property was decent for the price. When you first walk into the lobby, it smells great and creates a welcoming atmosphere. They also offer complimentary welcome cookies, which were a nice touch — and delicious. While most areas met expectations, we did encounter a few cleanliness issues. When we pulled out the sofa bed, it had noticeable stains, crumbs, and hair. The room phone also appeared unclean. However, aside from those concerns, everything else was up to par. The reception staff were helpful — they promptly provided extra towels and blankets when we asked. Our room was also cleaned the next day while we were out, which we appreciated. It wasn’t a perfect stay, but for the rate, it was reasonable and had some nice touches.

I didn’t really like the cleanliness of the room. Parts of the bathroom were unclean like the tub, sink and floor.

Very clean hotel. Looks brand new. Beds were comfortable and it’s in a great area just outside of Disney World with lots of dining nearby. Front desk employee Oscar was super helpful when I needed a last minute cake to celebrate a birthday.

Super clean !

The room was great, lots of space. My only tiny complaint is the shower needs a new shower head.

It was not very quiet. The walls are very thin. I could hear everything going on in the rooms on both sides of me.

Great property. Nice rooms and really quiet. I had a great stay with my family of four over 3 days. It’s pretty near to the Disney Parks and has a free shuttle service. Highly recommend!

Pretty good the first week. On the second week, they put a group of teens next to our room that made loud noises and banged doors everyday until 1am. On our last day we couldn’t sleep properly because they did these horrible noise until 5am. Our kids were regularly woken up by them. The hotel needs to do better when allocating rooms. You can’t put loud people partying all night on the same floor as family with one year’s old. They also need to do a better job on insulation because we could hear people talking and when they banged the doors, the walls were literally moving.

Was a good stay, very comfortable beds and nice rooms, loved the bathroom! Updated and modern feel

The elevator dings all night so don’t stay near the elevator

My Expedia charge was supposed to be around $121.00, I was charged twice a state tax, twice a tourist tax, a facility fee and a car parking fee. My total was now $170.40, too many add-ons. The room next to me, one person was coughing so much, I thought the person was going to hack up a lung. Walls are very thin, kept me up late. I never set the alarm, (I never even went on that side of the bed) however, I'm thinking the cleaning person or the person before me set the alarm to go off at 6:20 am. After being kept up half the night with the person coughing, this was too early to get up. However, the person started coughing again soon after this, would have woken me up anyway. Never staying on this property again....staff were nice.

Average hotel room, noisy ac, low water pressure, not enough face cloths

I enjoyed my stay very much The beds were very comfortable, the shower was excellent, the room was very clean and most of all the hotel was very quiet.

Property was super clean. Everything looked new. Beds were luxurious and comfy. Only thing I didn’t really like was that the shower pressure was very low. Would definitely stay here again.

This was my second time staying at this hotel and it won’t be the last! The hotel is very clean and well kept and the staff was very accommodating. They even left a note and cupcake for my birthday. Thank you Pestana staff for another great stay!

While the room was clean, and the bed comfy. I really wish they would train their employees better. I arrived for my stay after a long day, to a guest and an employee having a long exchange about additional charges. (foreshadowing) It was then my turn to check in and I was checked in for the wrong room, so I couldn't get in. I then ask for the right room and keys and was sorted out, not coming to realize that I was then charged double by the (new employee). If I would have never checked my credit card statement after my trip I would have been charged an additional $500+. While I do know error can happen, I really hope the training of the employees becomes better. Would I stay here again? most likely not, only because im afraid of the merchants with my money. If you do stay here just make sure you are checking your accounts.

The staff was amazing and my room was nice and comfortable. I really loved the walk in shower! I think I’ve found our new Disney trip hotel! It is convenient to Disney and food establishments.

It was Amazing!!!! The hotel was beautiful and the room was spacious and comfortable and clean. The staff Renata, Charlesetta,, and Rodrigo made you feel so welcome and special. Right away at check in there is fresh lemon and cucumber water at the front desk and coffee. The breakfast is delicious. The pool is wonderful. The shower is big and luxurious. We had a wonderful time and felt spoiled and happy

We like this hotel, however checkin is a pain, a lot of papers to sign, IDs needed for everyone, took too long. Looks like the IT department needs to work very hard to improve the processes

Property was great and clean. Beds were comfortable. The staff was great. I want to take a moment and thank Daniel who was tremendously helpful. I left my set of keys in the safe. I realized that I left it was I had arrived back home. Daniel was able to get my keys and set it aside for me while I set up a delivery. He was amazing. Thank you so much

The hotel check in delayed me for more than 1.5 hours and wanted the name of all adults. When I asked why they need the name of all adults, she told me it is hotel policy. I asked to see the policy and they brought it out stating that all clients must be registered. I provided the name of all guests and then she asked for ID of everyone stating that it is hotel policy. When I pointed out that in the policy it does not state that all guests must present ID, the manager stated that she is the manager and she says that I have to show ID of all adults. In the meantime, 3 other guests checked in but they were not asked to present ID of all adults. I pointed this out to the manager and she told me that I should go somewhere else.

Quick & easy check in given that I was trying to check in with a toddler. The woman checking us in took a moment to get crayons, a coloring book and a few stickers for my grandson. It made all the difference. Room was clean, spacious and comfortable!

Everything was upgraded and new. Very clean very trendy. Fancy glasses in the room, comfy beds. But the staff left something to be desired. The check-in process was painful because it is still paper and took a long time. They were arguing amongst themselves at the front desk. Not a great look. Also, my room was supposed to include a credit for breakfast, but I was denied that at the front desk. They stated that I did not qualify.

I had a very bad experience someone tried to get into my room and I had to get switched to another room. Receptionist very unprofessional very disappointed I was with my 2 kids never staying here again.

Clean rooms and pleasant and helpful staff. Great location with many restaurants, grocery stores and more.

Hotel was clean. Everyone was friendly. Bed was comfy. The road leading up to the hotel is sketchy looking and so dark. However the hotel area was well lit. I feel like they charged for everything. Parking, resort fee, breakfast, taxes, deposit etc. Why can't they just include it all in one price so you don't feel nickel and dimed to death. All in all we enjoyed our stay and we'll be back.

Around the property is under construction, and at night time no lights the drive way from the street outside all the way to the hotel I mean to street lights it’s really dark

Nice staff. Clean property. Close enough to shopping and restaurants but not right in the middle of them, which was nice.

Great property. Nice rooms and really quiet. I had a great stay with my family of four over 3 days. It’s pretty near to the Disney Parks and has a free shuttle service. Highly recommend!

This hotel is in an area super close to multiple dining and shopping options. It is less than 5 miles from Disney springs area however with traffic may take more than 15 minutes to get there. Hotel was very clean and room was spacious. Staff was very friendly ESPECIALLY Charlie. She was extremely helpful during our stay. I would definitely stay here again.

The hotel wasn’t bad at all. The location was good, as it was conveniently situated near stores and restaurants; and it wasn’t too far from some family-friendly, recreational venues. It was clean, and the staff were friendly. There are just a couple things, though, that would prevent a full rating here. There was quite a bit of overgrown vegetation in the area leading to the hotel. Although not a deal-breaker, it was an eyesore; and it made navigating to the hotel a little challenging initially. There were also some red ants, the kind that sting, in the hotel room. Lastly, make sure you read up on the fees for the hotel thoroughly. There are additional fees associated with booking that could be a little easy to miss, and they weren’t included in the pricing on the Expedia platform. You will have to pay them at check-in.

Good property a bit isolated though

Nice quiet hotel. Breakfast was really decent food..It isnt a super luxurous resort, the pool is basic but clean and not crowded. The only negative is the driveway from the road, the hotel is so new there isn't landscsping or a sign or street light on the road where to turn in, its dark.

Conveniently located near amusement parks, malls and Disney Springs. The property is very well kept, the room was super clean and spacious and bathrooms stocked with good quality toiletries. Breakfast was ok. We would be happy to stay at this hotel again.

The rooms and bathrooms were very spacious and clean. Close to the theme parks. Would stay again. Only thing they could improve was their breakfast. It lacked taste and options.

the hotel was nice, the only thing i did not like the breakfast my mom is in a wheel chair 85 i wanted to bring her breakfast to the room they said you can only dine in no food allowed to go to the room they will get in trouble.

I was surprised the hotel was charging $15. a person for breakfast plus Tax. I figured paying $30. , We would get an excellent breakfast. But it wasn't. No better than a free continental breakfast at any other hotel. Won't fall for that again !

We had an amazing stay at the hotel. I just wished that they offer free breakfast for their customers.

Everything was great, the down side was the smell near the elevator and the hallway going to the rooms. There was no toothbrush and toothpaste provided in the bathroom (I’m glad we brought ours). Breakfast was great, lots of options too!

The hotel overall is great. The only thing i was not aware is that there is a daily parking fee and breakfast is 15.00 per person. Other than that i would highly recommend this hotel

We have stayed in this hotel few times already and I must say it is always a pleasure. The only issue I had this time was a breakfast. Not only that you had to pay extra for it (before it was included in the price) but things were not available at 9:00 even that the breakfast was until 9:30. For example during the entire stay there was no cream for the coffee so I sometimes took it from the reception area, but after few days that was not available either. One day we came at 8:30 there was no white or multigrain bread. I think that if you pay extra for the breakfast these things should be available all the time. My next visit I will skip breakfast at the property for sure.

Location good, new and clean hotel. The breakfast left a bad taste in our mouth. We did not realize that when we signed up for breakfast on the first day we were also signing up for each day of our 3 night stay. It does say that on the front desk sign but the obligation for every day was easy to not see. Further it was not clearly expressed by the front desk when we signed up for breakfast on the first day. We did not feel the breakfast was worth what we paid. My wife and I had oatmeal which was ok but we liked honey, nuts or dried fruit or bananas and brown sugar. None was available. The server said they were out of honey. My wife went up to the buffet line and they were out of waffles. The server said if she waited more would be out soon. We went to the front desk and complained. The lady said we had signed up for 3 days and could not be refunded. I asked to see the manager who was not available. The next morning they told me the manager worked 3pm-11am. Around 6 pm I went back to talk to the manager, who was the assistant manager who said he did not have the authority to not charge us for the 2 days we did not have breakfast. He told me only the manager had the authority and he would be in at 10 am the next morning. We left the hotel the next morning and called at 10:30 am. The manager was not in and the desk gal said she had texted him but had no idea when or if the manager was coming in. There was no direct telephone line to the hotel.

Tile in washroom looked dirty even though it is cleaned. Bedding had a few stains. Hotel is clean smells good. Breakfast was 0 stars

Great stay! Lobby smelled good and was clean. Affordable breakfast onsite. Parking was a lot less than nearby resorts. Room was nice and beds were comfy!