Tru by Hilton Middletown

Very friendly and community minded manager/management who personally connected with his guests at breakfast and checkout. This weekend there were a lot of active families in the lobby area which was set up for socializing —in passing he explained that they were hosting sports teams (middle school, I think) and that the atmosphere of the busy lobby changed every week —sometimes weddings, sometimes reunions, sometimes athletic teams. It made it feel fun. The layout of the rooms showed inventive use of space—for example, there was no traditional closet but they did have a built in hanging rack on the wall with hangers. No luggage racks but a really long half padded bench that fit both sitting and luggage. We appreciated the chocolates upon arrival.

Really nice hotel! The property has plenty of parking. Staff members are polite and helpful! Breakfast is really good! Easy to find, near supermarkets,restaurants and gas stations! Only thing missing is a pool! Would definitely recommend and I shall return!

Everyone was super pleasant. Only 15mins from Legoland. Location was great. Most restaurants and stores are within 5-10 mins away. I was able to work out at the gym at the hotel. It’s small but have all the necessities for a quick workout.

Liked the fact that they have a Game Center for the kids

I liked that the hotel served a wide variety breakfast. I didn't like it dodnt have a pool. But evening was amazing.

Very clean, modern , nice area in the lobby to meet up with friends and play games.

Boring area around but hotel is great! Wish they had a bar/ pool.

I researched online and saw that this hotel opened in 2019, but trust me when I say the building looks like it was built yesterday! Absolutely beautiful hotel that is kept immaculate by the staff. We opted to stay here instead of the LEGOland Hotel, to save some money, and it was definitely a great choice. All front desk staff were very friendly and polite. We only stayed two nights, and did not need housekeeping during our stay, but I saw the housekeeping staff working during the day and they seemed very hardworking and efficient. Vik, (the manager, I think?) was especially great. He was there every day that we stayed and he was always making sure to greet guests and check in with guests throughout their stay. It didn't feel like other hotels where the staff don't really know who you are. There was a very nice lounge with lots of seating areas, areas to eat, and an office area with a printer. We did not really use the lounge because we were exhausted after visiting LEGOland, but if we had stayed longer, I could definitely see us taking advantage of those spaces. There was also a very nice exercise room. After all the trekking around the park, we didn't need any other exercise - but again, very nice to have the option! My husband and I hope to visit LEGOland again in the future, and we will definitely keep this hotel on our list of options for visiting. If any of our friends ask, we will also let them know how great the stay was :)

Good experience at this site. I appreciated all the nice touches like six hooks outside the bathroom (which had its own 3 hooks). Decor was nice and invites to use lobby were nice to see. I liked the space for hanging clothes. My stay was very comfortable. When I'm in Middletown again with a car, this is the property I would prefer. Two drawbacks - driveway entry is not easy to see at night although the front of the building is well lit and it's a few miles away from the town center but a car makes getting places easier.

Convenient, clean, easy parking, professional and polite reception

Clean kept property staff was very nice

Room was not clean. Dried blood and stained sheets. Main hallways need vacuuming. Noted garbage in parking lot. Staff very friendly and accommodating. Positive responses from supervisor of housekeeping

Very clean & modern. Guest services and hotel appearance was very welcoming.

Very clean. Great breakfast choices. Modern hotel. Nice outside sitting area. Great location. Beds are not the most comfortable

Very bad experience. The room was disgusting and dirty. Smelled like marijuana. The floor above us would not stop banging and running back and forth. The shower had hair on the wall. And the AC has spilled coffee stains on it or something. It was literally a gross room.

The property had a nice atmosphere and very clean.

The bed sheets were NOT clean, I check the beds as soon as I enter a hotel room, turned down the spread and top sheet and found a long hair and a pubic hair on one of the beds. The second bed, had a weird odor on the sheets and pillows (as if someone slept on it with their mouth option). Our room was also right next to a service closet that was extremely loud when the equipment kept turning on all night. If our stay was longer than one night we definitely would have left.

All staff was friendly. Extremely clean.

The room was spotless & the staff was very courteous & wonderful. We would definitely stay there again.

Hotel was very clean and well maintained.

The hotel itself is located conveniently enough around restaurants and shopping. The staff is friendly and willing to help where they can. The walls are a bit thin and the door to the room I stayed in was not level. It kept sticking to the floor and I had to kick it open every time I wanted to enter the room.

I'm not very familiar with the TRU line of Hilton hotels, but it seems to be a somewhat spartan line. People should keep that in mind. Overall, our stay was comfortable. Bathrooms are quite noisy -- you can hear your neighbors well. The sleeping area was noticeably quieter, but sound still carried a bit. My traveling companion has some back issues and she was not pleased with the bed, though I had no problem with it. She is used to finer bedding.

A very nice new hotel, but the lack of microwaves or coffee makers in the room feels very no frills.Comfy bed. Breakfast was not very tasty.

bed was in a very bad shape very noisy it makes soooo much noise i didn’t able to sleep

Walls are a bit thin and you'll hear everything. The rooms and staff are really nice. Bring slippers. The floors are not carpeted and get dirty fast and are really cold. Other then those things nice place to stay. Also be aware if you have neighbors or not. We didnt and the alarm went off in the room at 5 am. Took 20 min for someone to come turn it off after i called the front desk.

The rooms are very small

This property is very modern, the lobby is very fun and inviting. The only problem I encountered is that the rooms have no microwaves which seem pretty standard in most hotels, especially a Hilton. Other than that, my stay was excellent. I would definitely stay again.

Everything was great about this place. The ONLY negative thing I can state is that there are no drawers in the rooms. So we have to keep everything in the suitcases.

No coffee maker or microwave in room

I have never been in a Hilton property which has no closet!!

I called about the rude person staying next door who kept slamming their door as they entered and exited their room. At least 8 times after midnight and through out the night. I called the front desk to investigate and doubt he did. Worst hotel experience ever, never staying there again.

No one is in the front desk for me to check in. Called everywhere, finally give up and changed hotel.

Staff was extremely polite and helpful (especially Vic at the front desk). The area is quite, the rooms are clean, the beds - comfortable. There is a rich breakfast at the morning. Very recommend

Best hotel staff I’ve ever dealt with

My children and I have stayed at Tru by Hilton Middletown on three different occasions. Vic and his employees are so friendly, helpful and very professional. My children enjoy their breakfast and especially the pancake machine. I like there is a fitness room which I have used while staying there. The rooms are nice and clean. Many restaurants and stores near by. One of our favorite hotels to stay at!

WONDERFUL hotel!!! Employees go above and beyond to make you have a great stay and feel important!

I was waiting for regular coffee to be brewed after I checked out a little early and was told it would be 5 minutes or so. Within 2 minutes of waiting a nice young lady from the front desk came out with 2 piping hot cups of coffee before bringing out the large carafe for the public. Great customer service. Love staying here!

Amazing front desk service

Front desk attendants were awesome.

I researched online and saw that this hotel opened in 2019, but trust me when I say the building looks like it was built yesterday! Absolutely beautiful hotel that is kept immaculate by the staff. We opted to stay here instead of the LEGOland Hotel, to save some money, and it was definitely a great choice. All front desk staff were very friendly and polite. We only stayed two nights, and did not need housekeeping during our stay, but I saw the housekeeping staff working during the day and they seemed very hardworking and efficient. Vik, (the manager, I think?) was especially great. He was there every day that we stayed and he was always making sure to greet guests and check in with guests throughout their stay. It didn't feel like other hotels where the staff don't really know who you are. There was a very nice lounge with lots of seating areas, areas to eat, and an office area with a printer. We did not really use the lounge because we were exhausted after visiting LEGOland, but if we had stayed longer, I could definitely see us taking advantage of those spaces. There was also a very nice exercise room. After all the trekking around the park, we didn't need any other exercise - but again, very nice to have the option! My husband and I hope to visit LEGOland again in the future, and we will definitely keep this hotel on our list of options for visiting. If any of our friends ask, we will also let them know how great the stay was :)

Great locations , offers breakfast and it was safe and clean. Very close to Lego Land NYC and ideal for our road trip.

It was a good location

Very comfortable and close to everything needed.

Very convenient close to shopping.

the property was fine. it's really not close to walk to anything.

Great location. Clean facility and nice breakfast

Hotel was convenient and lovely and quiet. It was clean and comfortable with a great hair dryer. We had a great stay.

The hotel was nice. Our room was clean and comfortable. Staff were great. Our biggest complaint and reasoning for not higher stars is because of the noise. Don’t get a room on the backside of the hotel because there must be a bar or something behind it that plays music super loud until 2:30am! And when you have a 4am wake up time it is not pleasant. I know outside of the hotels control, but it definitely put a damper on our trip.

Great place for a quick trip to Legoland. I appreciated the cleanliness and breakfast in the lobby

Good experience at this site. I appreciated all the nice touches like six hooks outside the bathroom (which had its own 3 hooks). Decor was nice and invites to use lobby were nice to see. I liked the space for hanging clothes. My stay was very comfortable. When I'm in Middletown again with a car, this is the property I would prefer. Two drawbacks - driveway entry is not easy to see at night although the front of the building is well lit and it's a few miles away from the town center but a car makes getting places easier.

We stayed for one night. The rooms were clean and comfortable. the breakfast was good with many options. very trendy decor - overall a good stay

When we arrived we were given a room that hadn't been cleaned, it wasn't ready for new guests. The new room was very clean and spacious. Would be great if the breakfast was served until 10am instead of 9am.

Very clean. Great breakfast choices. Modern hotel. Nice outside sitting area. Great location. Beds are not the most comfortable

Room was clean, staff was extremely nice, breakfast buffet had good options.

Great location. Clean facility and nice breakfast

Breakfast was the worse. There was absolutely nothing to eat. There had to be about 25 people waiting for food to come out. Very disappointed. The hotel obviously knew how crowded they were going to be since it was the holiday weekend and were not prepared at all

Never stayed at a Tru by Hilton before. But definitely will again. Everything so clean and new. Comfy beds and pillows. Amazing service from all the staff. Convenient location. Great breakfast included with scrambled eggs, bacon, pancakes, cereal, yogurt, etc. And free coffee available 24/7

Great place for a quick trip to Legoland. I appreciated the cleanliness and breakfast in the lobby

Our room was not ready when we arrived at the hotel at 3:45pm. An hour later, we were told that a room was ready, and it was on the 4th floor. I had requested a room on the 2nd floor near the elevator as my husband is disabled, and the space given was at the far end of the hotel. The following day, the breakfast and coffee provided were horrible. That's all I have to say about that.

Everything was wonderful except the breakfast. There was hardly anything to choose from except cereal and a bagel. They had the spots for oatmeal and fruit but nothing was there. And I didn’t arrive late for it either. We ended up having to stop for food after we left, usually it’s my kids fav part.