Halios Hotel Halong

Good location

The room was excellent, the front desk staff was good but Chan in particular excelled. She was so helpful, polite and friendly that it made my stay. I don't go to another country expecting them to speak English, it is the world's second choice for a language and the main language of tourism so its was a bonus that Chan spoke very good English. Great value, friendly servers for breakfast and very efficent cleaning staff. Most important to me was that it was what it appears to be on the listing. The area is non-touristy, and relatively quiet.

My stay was fantastic, the room was spotless, nice and cleaned regularly. Chan at Front Desk was very helpful and kitchen staff in morning were excellent and very friendly.

After the check-in and before the checkout, everything was really good - 👍

We were expecting a beach front hotel. The beach is 6km away. The room was small, service shocking, breakfast basic and staff un inviting. We were booked for 6 nights and moved after 1 night. The hotel would not refund our money. The accommodation was falsely advertised and a disappointment. We also expected a pool, but there is no pool.