Residence Inn by Marriott Des Moines Ankeny

Very friendly staff. Great breakfast. Pictures showed a hot tub, but there was not a hot tub. One of the main reasons I chose this hotel, so was very disappointed.

The room was spacious, but there were plenty of cleanliness issues. Greasy finger print smudges on the doors, orange mold covered the bottom foot of the shower, and the toilet seat was dirty from whoever stayed there before to name just a few things. The room was also very stuffy because the AC was built on the living room side of the wall. Overall I wasn't pleased for the area, amount of money spent, and level of excellence I expected to see. Food - 5/10 (not fresh, not great) Beds - 3/10 (firm bed, sacks of air for pillows) Front Desk 2/10 (hid in back office, took way to long to get service) Pool was closed because they put too much chlorine in it, and then proceeded to tell me "Our maintenance guy lives nearby but he doesn't know how to answer his phone" as the reason why they weren't fixing it. I very well could have stayed at a Super 8 and got better customer service at least. It wouldn't have looked as nice, but it probably would have been about as clean.

Everything was perfect! We stayed a week and picked the perfect location to be in. The District has several restaurants, coffee shops, breakfast places, ice cream and dessert shops, and shopping all within a block. You can easily walk everywhere. Also has movie theater and bowling ally. Easy parking in back and easier in the front. The Residence Inn’s rooms are perfect with large kitchen (fully stocked) and great living area. Bathrooms are spacious with large walk in showers. Plenty of closet and drawer space. The whole hotel was spotless. Good variety at breakfast. Staff was extra friendly. John especially gives above and beyond service. The breakfast ladies are always smiling! A bit pricey but well worth the location. We will be back!

Residence Inn by Marriott, District Area, Ankeny. Check-in great. Kids used pool and adults used workout facility; everyone enjoyed. Breakfast good. Parking at hotel great! At night, we learned there was a leak in the bedroom window and water was dripping down and hitting the windowsill (puddle on sill and floor in front of it). Notified front desk and they said only thing they could do (because they were booked full), was downgrade our room to a one bed instead of our 2 queen bed room, but they were going to charge us the same price since we booked 3rd party and not directly through them. Obviously not going to work for our family; so we tried to muffle dripping sounds with towels. They became soaked and stained from whatever was causing the drip. Didn’t think the sound of a drip could keep me up all night, but it did. Frustrating that it happened. Further frustrated the only solution was to downgrade us and charge us the same. Insulted by no attempt to make it right or discount anything. Further insulted by excuse of booking by 3rd party was reason why we were going to be charged full price even if we accepted their downgrade. The rub is we are members of their hotel program - we just chose to use 3rd party because we had rewards to use. Guess we need to evaluate using 3rd party in the future….Or canceling that hotel membership and going with a hotel chain that treats their guests (no matter how they book) better when the hotel gives you a faulty room.

Went for a two night stay w kids for a family event in town. Room was cleaner than the remainder of the property. Was given keys to an occupied room when we got there and had to switch floors. Pool is not heated well or maintained well. Pool bathroom was disgustingly dirty and no pool towels, when called to get some they had us come to the front desk dripping wet to get them. Same when we requested towels for tge room. Poorly ran with enough employees that dont care and you can tell. Will NOT stay here again.

Updated facilities, friendly and helpful staff, clean room, easy access to Des Moines area.

Great facility

Stayed at this hotel for 5 days and enjoyed every minute of it. My son had a swim meet in Downtown Des Moines but we opted to stay a little bit further away. Hotel has been in operation since 2018 but we thought it was new— well-maintained and really clean, staff very polite and helpful. Breakfast had a full assortment of hot and cold items. Could have included bacon on one of the days, but totally not an issue. Would definitely stay here again if we’re back in town.

Everyone I came across was extremely nice and helpful. The room we had was clean and well organized. Will stay again

The room was spacious, but there were plenty of cleanliness issues. Greasy finger print smudges on the doors, orange mold covered the bottom foot of the shower, and the toilet seat was dirty from whoever stayed there before to name just a few things. The room was also very stuffy because the AC was built on the living room side of the wall. Overall I wasn't pleased for the area, amount of money spent, and level of excellence I expected to see. Food - 5/10 (not fresh, not great) Beds - 3/10 (firm bed, sacks of air for pillows) Front Desk 2/10 (hid in back office, took way to long to get service) Pool was closed because they put too much chlorine in it, and then proceeded to tell me "Our maintenance guy lives nearby but he doesn't know how to answer his phone" as the reason why they weren't fixing it. I very well could have stayed at a Super 8 and got better customer service at least. It wouldn't have looked as nice, but it probably would have been about as clean.

Everything was perfect! We stayed a week and picked the perfect location to be in. The District has several restaurants, coffee shops, breakfast places, ice cream and dessert shops, and shopping all within a block. You can easily walk everywhere. Also has movie theater and bowling ally. Easy parking in back and easier in the front. The Residence Inn’s rooms are perfect with large kitchen (fully stocked) and great living area. Bathrooms are spacious with large walk in showers. Plenty of closet and drawer space. The whole hotel was spotless. Good variety at breakfast. Staff was extra friendly. John especially gives above and beyond service. The breakfast ladies are always smiling! A bit pricey but well worth the location. We will be back!

The room was excellent. Staff was wonderful. We had so much room for our family visit. Very clean. Very comfortable and relaxing.

After a cancelled flight and a long drive, this hotel was exactly what my wife and I needed. It was clean. It was quiet. The bedding was perfect. 10/10 would recommend.

Everything that was there was very clean. But the room had no paper or pencils. I often have to take notes on an impromptu basis, but had to go out to the car. There was no one at the front desk. The bed was not particularly comfortable. The "free" breakfast was dismal. Missing a lot of things like orange juice and bacon. However, the biscuits and gravy was good.

Went for a two night stay w kids for a family event in town. Room was cleaner than the remainder of the property. Was given keys to an occupied room when we got there and had to switch floors. Pool is not heated well or maintained well. Pool bathroom was disgustingly dirty and no pool towels, when called to get some they had us come to the front desk dripping wet to get them. Same when we requested towels for tge room. Poorly ran with enough employees that dont care and you can tell. Will NOT stay here again.

Updated facilities, friendly and helpful staff, clean room, easy access to Des Moines area.

Our room was dirty. The main light in one room didn't work so it was dark and hard to see. Our sinks were chunky in the drain holes and and the faucet. Broken glass in the dishwasher. I came with children who can get glasses, etc and toys wasn't safe. The bedding for the hideabed in the couch wasn't in the rooms. I had to call down, get clothes back on and make the bed late at night. Do better. You're a newer hotel and aren't cheap.

Everything about the stay was great! The atmosphere, the surroundings, the room, everything!

Everyone I came across was extremely nice and helpful. The room we had was clean and well organized. Will stay again

The room was spacious, but there were plenty of cleanliness issues. Greasy finger print smudges on the doors, orange mold covered the bottom foot of the shower, and the toilet seat was dirty from whoever stayed there before to name just a few things. The room was also very stuffy because the AC was built on the living room side of the wall. Overall I wasn't pleased for the area, amount of money spent, and level of excellence I expected to see. Food - 5/10 (not fresh, not great) Beds - 3/10 (firm bed, sacks of air for pillows) Front Desk 2/10 (hid in back office, took way to long to get service) Pool was closed because they put too much chlorine in it, and then proceeded to tell me "Our maintenance guy lives nearby but he doesn't know how to answer his phone" as the reason why they weren't fixing it. I very well could have stayed at a Super 8 and got better customer service at least. It wouldn't have looked as nice, but it probably would have been about as clean.

Everything was perfect! We stayed a week and picked the perfect location to be in. The District has several restaurants, coffee shops, breakfast places, ice cream and dessert shops, and shopping all within a block. You can easily walk everywhere. Also has movie theater and bowling ally. Easy parking in back and easier in the front. The Residence Inn’s rooms are perfect with large kitchen (fully stocked) and great living area. Bathrooms are spacious with large walk in showers. Plenty of closet and drawer space. The whole hotel was spotless. Good variety at breakfast. Staff was extra friendly. John especially gives above and beyond service. The breakfast ladies are always smiling! A bit pricey but well worth the location. We will be back!

Great location, size of the room and options around for dining and shopping. Definitely coming bavk when I'm in the area !

A little noisy from upstairs but otherwise all was good stars was great and helpful with any needs.

The room was excellent. Staff was wonderful. We had so much room for our family visit. Very clean. Very comfortable and relaxing.

After a cancelled flight and a long drive, this hotel was exactly what my wife and I needed. It was clean. It was quiet. The bedding was perfect. 10/10 would recommend.

The overall stay was nice. The beds are not as comfy as I’ve experienced at a Marriott before but it may have just been an older bed. The service both at the front and the cleaning crew were very hospitable and kind. This trip was a slumber party for my ten year old and they loved the suite. Breakfast was also a hot, the girls were very happy with waffles and cereal. Thanks Marriott crew.

Always a good place to stay for us when visiting family. Close to groceries, restaurants, and of course, family. Layout makes check-in easy, and the staff have always been courteous. The rooms are all well equipped.

I didn’t feel welcomed. When I checked in all I was asked was for a deposit then handed my room key whereas the couple who checked in after me received a map along with recs and itinerary. Second I didn’t receive housekeeping during my stay. Although I booked for 2 days I still should have received housekeeping. And lastly the person who was on duty for breakfast for 7/4 followed my daughter and I around the kitchen the entire time we made our plates making us both feel so uncomfortable. Yes I am a woman of color as well as my daughter and to say the least we felt discriminated against. Will not be booking here ever again

Everyone I came across was extremely nice and helpful. The room we had was clean and well organized. Will stay again

Everything was perfect! We stayed a week and picked the perfect location to be in. The District has several restaurants, coffee shops, breakfast places, ice cream and dessert shops, and shopping all within a block. You can easily walk everywhere. Also has movie theater and bowling ally. Easy parking in back and easier in the front. The Residence Inn’s rooms are perfect with large kitchen (fully stocked) and great living area. Bathrooms are spacious with large walk in showers. Plenty of closet and drawer space. The whole hotel was spotless. Good variety at breakfast. Staff was extra friendly. John especially gives above and beyond service. The breakfast ladies are always smiling! A bit pricey but well worth the location. We will be back!

Residence Inn by Marriott, District Area, Ankeny. Check-in great. Kids used pool and adults used workout facility; everyone enjoyed. Breakfast good. Parking at hotel great! At night, we learned there was a leak in the bedroom window and water was dripping down and hitting the windowsill (puddle on sill and floor in front of it). Notified front desk and they said only thing they could do (because they were booked full), was downgrade our room to a one bed instead of our 2 queen bed room, but they were going to charge us the same price since we booked 3rd party and not directly through them. Obviously not going to work for our family; so we tried to muffle dripping sounds with towels. They became soaked and stained from whatever was causing the drip. Didn’t think the sound of a drip could keep me up all night, but it did. Frustrating that it happened. Further frustrated the only solution was to downgrade us and charge us the same. Insulted by no attempt to make it right or discount anything. Further insulted by excuse of booking by 3rd party was reason why we were going to be charged full price even if we accepted their downgrade. The rub is we are members of their hotel program - we just chose to use 3rd party because we had rewards to use. Guess we need to evaluate using 3rd party in the future….Or canceling that hotel membership and going with a hotel chain that treats their guests (no matter how they book) better when the hotel gives you a faulty room.

Went for a two night stay w kids for a family event in town. Room was cleaner than the remainder of the property. Was given keys to an occupied room when we got there and had to switch floors. Pool is not heated well or maintained well. Pool bathroom was disgustingly dirty and no pool towels, when called to get some they had us come to the front desk dripping wet to get them. Same when we requested towels for tge room. Poorly ran with enough employees that dont care and you can tell. Will NOT stay here again.

Incredible staff, so kind, easy and fast check in and out. Could not have been nicer. Will definitely be back!

Updated facilities, friendly and helpful staff, clean room, easy access to Des Moines area.

Very friendly

Wonderful area with plenty of shopping and restaurants within walking distance. Also, one of the better breakfast spreads I’ve had in awhile. Staff was very friendly all the way from check-in to check-out.

The staff was amazing.. awesome surroundings.. tons of shops and eats as soon as you walk out of the hotel

Everything was perfect! We stayed a week and picked the perfect location to be in. The District has several restaurants, coffee shops, breakfast places, ice cream and dessert shops, and shopping all within a block. You can easily walk everywhere. Also has movie theater and bowling ally. Easy parking in back and easier in the front. The Residence Inn’s rooms are perfect with large kitchen (fully stocked) and great living area. Bathrooms are spacious with large walk in showers. Plenty of closet and drawer space. The whole hotel was spotless. Good variety at breakfast. Staff was extra friendly. John especially gives above and beyond service. The breakfast ladies are always smiling! A bit pricey but well worth the location. We will be back!

Great location, size of the room and options around for dining and shopping. Definitely coming bavk when I'm in the area !

Beautiful property in a great location

Convenient location near restaurants, shopping, and family activities.

Nice location, close to shops and restaurants

Love coming back to the hotel for staycation, it is convenient, safe, hotel staff are very accommodating and helpful, its close proximity to the library, park, Christmas tree lighting and fireworks huge plus! Will be back . It is a home away from home

Updated facilities, friendly and helpful staff, clean room, easy access to Des Moines area.

Great location to lots of things to do - was in town for a dealer meeting and came in a day early - lots to do.

Wonderful area with plenty of shopping and restaurants within walking distance. Also, one of the better breakfast spreads I’ve had in awhile. Staff was very friendly all the way from check-in to check-out.

Vicinity to local attractions

Stayed at this hotel for 5 days and enjoyed every minute of it. My son had a swim meet in Downtown Des Moines but we opted to stay a little bit further away. Hotel has been in operation since 2018 but we thought it was new— well-maintained and really clean, staff very polite and helpful. Breakfast had a full assortment of hot and cold items. Could have included bacon on one of the days, but totally not an issue. Would definitely stay here again if we’re back in town.

I didn’t feel welcomed. When I checked in all I was asked was for a deposit then handed my room key whereas the couple who checked in after me received a map along with recs and itinerary. Second I didn’t receive housekeeping during my stay. Although I booked for 2 days I still should have received housekeeping. And lastly the person who was on duty for breakfast for 7/4 followed my daughter and I around the kitchen the entire time we made our plates making us both feel so uncomfortable. Yes I am a woman of color as well as my daughter and to say the least we felt discriminated against. Will not be booking here ever again

Very friendly staff. Great breakfast. Pictures showed a hot tub, but there was not a hot tub. One of the main reasons I chose this hotel, so was very disappointed.

The room was spacious, but there were plenty of cleanliness issues. Greasy finger print smudges on the doors, orange mold covered the bottom foot of the shower, and the toilet seat was dirty from whoever stayed there before to name just a few things. The room was also very stuffy because the AC was built on the living room side of the wall. Overall I wasn't pleased for the area, amount of money spent, and level of excellence I expected to see. Food - 5/10 (not fresh, not great) Beds - 3/10 (firm bed, sacks of air for pillows) Front Desk 2/10 (hid in back office, took way to long to get service) Pool was closed because they put too much chlorine in it, and then proceeded to tell me "Our maintenance guy lives nearby but he doesn't know how to answer his phone" as the reason why they weren't fixing it. I very well could have stayed at a Super 8 and got better customer service at least. It wouldn't have looked as nice, but it probably would have been about as clean.

Everything was perfect! We stayed a week and picked the perfect location to be in. The District has several restaurants, coffee shops, breakfast places, ice cream and dessert shops, and shopping all within a block. You can easily walk everywhere. Also has movie theater and bowling ally. Easy parking in back and easier in the front. The Residence Inn’s rooms are perfect with large kitchen (fully stocked) and great living area. Bathrooms are spacious with large walk in showers. Plenty of closet and drawer space. The whole hotel was spotless. Good variety at breakfast. Staff was extra friendly. John especially gives above and beyond service. The breakfast ladies are always smiling! A bit pricey but well worth the location. We will be back!

Residence Inn by Marriott, District Area, Ankeny. Check-in great. Kids used pool and adults used workout facility; everyone enjoyed. Breakfast good. Parking at hotel great! At night, we learned there was a leak in the bedroom window and water was dripping down and hitting the windowsill (puddle on sill and floor in front of it). Notified front desk and they said only thing they could do (because they were booked full), was downgrade our room to a one bed instead of our 2 queen bed room, but they were going to charge us the same price since we booked 3rd party and not directly through them. Obviously not going to work for our family; so we tried to muffle dripping sounds with towels. They became soaked and stained from whatever was causing the drip. Didn’t think the sound of a drip could keep me up all night, but it did. Frustrating that it happened. Further frustrated the only solution was to downgrade us and charge us the same. Insulted by no attempt to make it right or discount anything. Further insulted by excuse of booking by 3rd party was reason why we were going to be charged full price even if we accepted their downgrade. The rub is we are members of their hotel program - we just chose to use 3rd party because we had rewards to use. Guess we need to evaluate using 3rd party in the future….Or canceling that hotel membership and going with a hotel chain that treats their guests (no matter how they book) better when the hotel gives you a faulty room.

It's a beautiful property, the staff was so friendly and the breakfast was really good.

Everything that was there was very clean. But the room had no paper or pencils. I often have to take notes on an impromptu basis, but had to go out to the car. There was no one at the front desk. The bed was not particularly comfortable. The "free" breakfast was dismal. Missing a lot of things like orange juice and bacon. However, the biscuits and gravy was good.

Wonderful area with plenty of shopping and restaurants within walking distance. Also, one of the better breakfast spreads I’ve had in awhile. Staff was very friendly all the way from check-in to check-out.

The overall stay was nice. The beds are not as comfy as I’ve experienced at a Marriott before but it may have just been an older bed. The service both at the front and the cleaning crew were very hospitable and kind. This trip was a slumber party for my ten year old and they loved the suite. Breakfast was also a hot, the girls were very happy with waffles and cereal. Thanks Marriott crew.