Indie Stays, BKC

No restaurant facility and service is poor

Stayed 3 nights, 2 rooms (501, 505) for four. Would not book this hotel again. Overall, level of service is far below average. Leakage of rain water into the room. Crude fix by the hotel; put a towel to absorb water. The leakage was quite troublesome. I had parents with me who are in the 80s. I think I was very lucky that I slipped and not them. A manager promised to get back to us on what they would do on leakage – discount, compensation, room change etc. but never called us about any next steps. Hotel staff initially promised to move us to a different room but backed out of that promise later. Slow shower drain. No hook to hang clothes in shower. Bathroom door was broken and did not close completely. No closet in the room. Room is not soundproof; Lot of noise from outside the hotel due to traffic. Liquid hand soap was not refilled despite a request. Thermostat not functioned properly. TV broke down; was repaired upon request. Room key was not working on 2nd day. Were told that the key had been fixed but it did not work. Took 4-5 attempts before they were able to make the room key work again. Staff is not responsive. We were promised several times “I’ll call back in 10 mins” but nobody would come and call. Tea bags in the room were lying loose (unhygienic). No spoons, hand towels provided. Positives: Proximity to US Consulate; housekeeping staff courteous but not fully knowledgeable and not well-trained; allowed to eat in the room food delivered from outside.

Free coffee and tea was an absolute bonus for me. I dont have to go outside to get my drink every now and then. The room is well organize, however with price i paid, the room is basic.

Overall the hotel was pretty decent. Rooms were neat, clean and spacious. Cafeteria is good place to hang around. Only minor concern is the getting to the hotel took some time to figure out since lot of construction in front of the hotel

I have been staying at the hotel for the past four weeks, and I must commend the exceptional hospitality of the staff and the overall cleanliness of the rooms, which are well-maintained and comfortable. However, I regret to highlight that the condition of the dormitory washrooms falls significantly short of the hotel's otherwise high standards. Despite providing multiple rounds of feedback and raising concerns on several occasions, the issues remain unresolved. The washrooms continue to be untidy and poorly maintained, creating an unpleasant experience for guests. I strongly urge the management to take immediate action to bring the washroom facilities up to the level of quality that the rest of the hotel exemplifies.

Stayed 3 nights, 2 rooms (501, 505) for four. Would not book this hotel again. Overall, level of service is far below average. Leakage of rain water into the room. Crude fix by the hotel; put a towel to absorb water. The leakage was quite troublesome. I had parents with me who are in the 80s. I think I was very lucky that I slipped and not them. A manager promised to get back to us on what they would do on leakage – discount, compensation, room change etc. but never called us about any next steps. Hotel staff initially promised to move us to a different room but backed out of that promise later. Slow shower drain. No hook to hang clothes in shower. Bathroom door was broken and did not close completely. No closet in the room. Room is not soundproof; Lot of noise from outside the hotel due to traffic. Liquid hand soap was not refilled despite a request. Thermostat not functioned properly. TV broke down; was repaired upon request. Room key was not working on 2nd day. Were told that the key had been fixed but it did not work. Took 4-5 attempts before they were able to make the room key work again. Staff is not responsive. We were promised several times “I’ll call back in 10 mins” but nobody would come and call. Tea bags in the room were lying loose (unhygienic). No spoons, hand towels provided. Positives: Proximity to US Consulate; housekeeping staff courteous but not fully knowledgeable and not well-trained; allowed to eat in the room food delivered from outside.

Workers were good, specially Esha, Kaniska, Matre, Ashok. It is NOT at all a hotel, it is a dorm. Please don't list this place as Hotel! As a dorm accommodation, their price is way high. There bathroom drains are always cloged, during our stay. Non-working TV.

Very poor breakfast, unpleasant smell towels, not worth the money charged

TV didn’t even work, inspite of complaining them many times no one responded. Room is full of mosquitoes and the room service isn’t that good

I have been staying at the hotel for the past four weeks, and I must commend the exceptional hospitality of the staff and the overall cleanliness of the rooms, which are well-maintained and comfortable. However, I regret to highlight that the condition of the dormitory washrooms falls significantly short of the hotel's otherwise high standards. Despite providing multiple rounds of feedback and raising concerns on several occasions, the issues remain unresolved. The washrooms continue to be untidy and poorly maintained, creating an unpleasant experience for guests. I strongly urge the management to take immediate action to bring the washroom facilities up to the level of quality that the rest of the hotel exemplifies.

Rooms were dirty and the mattresses were very old and loose. Uncomfortable stay this time. Rooms got cleaned when i complained. Supervisor was kind enough to hear me out.

One of the worst I have experienced . Had to change room # 1 as the toilet door towards bed won't close . The room change was give after 2 hours of 4 staffs trying to fix the door . During a pandemic 4 people in our room around 9 pm . Moved to room #2 by 10 pm . By the time we went to bed, we could smell ciggerate smoke through the AC went . By next morning the ciggerate smell started to get bad . (Hotel was listed as smoke free )informed the front staff regarding the issue .their solution ? Air freshener . By the smoke smell got really bad and I asked for checkout or a room change . Gave a room change in another hour . All three rooms had dirrty bed sheets and comforters . The front staff hardly wore mask even in front of customers . After 2 horrible days didn't get a single apology for my worst hotel experience . I booked indie stays as I was impressed by their service in 2020 January . Regret my decesion not to stay at the Trident which was only RS 850 more . Good note : good complimentary breakfast . The

Washroom can be a little more tidy

It was fine, but not clean!

Everything is good except the broken mattresses they are providing on the bed. Staff are very polite. Very much accessible to US Consulate.

Stayed 3 nights, 2 rooms (501, 505) for four. Would not book this hotel again. Overall, level of service is far below average. Leakage of rain water into the room. Crude fix by the hotel; put a towel to absorb water. The leakage was quite troublesome. I had parents with me who are in the 80s. I think I was very lucky that I slipped and not them. A manager promised to get back to us on what they would do on leakage – discount, compensation, room change etc. but never called us about any next steps. Hotel staff initially promised to move us to a different room but backed out of that promise later. Slow shower drain. No hook to hang clothes in shower. Bathroom door was broken and did not close completely. No closet in the room. Room is not soundproof; Lot of noise from outside the hotel due to traffic. Liquid hand soap was not refilled despite a request. Thermostat not functioned properly. TV broke down; was repaired upon request. Room key was not working on 2nd day. Were told that the key had been fixed but it did not work. Took 4-5 attempts before they were able to make the room key work again. Staff is not responsive. We were promised several times “I’ll call back in 10 mins” but nobody would come and call. Tea bags in the room were lying loose (unhygienic). No spoons, hand towels provided. Positives: Proximity to US Consulate; housekeeping staff courteous but not fully knowledgeable and not well-trained; allowed to eat in the room food delivered from outside.

Workers were good, specially Esha, Kaniska, Matre, Ashok. It is NOT at all a hotel, it is a dorm. Please don't list this place as Hotel! As a dorm accommodation, their price is way high. There bathroom drains are always cloged, during our stay. Non-working TV.

"I had the pleasure of staying in the dormitory for an extended period, and it was an amazing experience. The accommodation was comfortable, and the staff went above and beyond to ensure my stay was smooth and enjoyable. A special shout-out to Shubham and Darshan from the front office, who were always ready to assist with a friendly smile and made sure all my needs were met. The housekeeping team, including Raja and Aaksh, kept everything clean and tidy, making the place feel like a home away from home. Their attention to detail and dedication to ensuring a pleasant environment was truly appreciated. Highly recommend staying here for a warm and welcoming experience!"

TV didn’t even work, inspite of complaining them many times no one responded. Room is full of mosquitoes and the room service isn’t that good

Rooms were dirty and the mattresses were very old and loose. Uncomfortable stay this time. Rooms got cleaned when i complained. Supervisor was kind enough to hear me out.

Honestly don't know what to write. Staff were pleasant but the area is a building site. You take your life in your hands to cross the road and propane gas laden trucks go speeding down the noisy flyover exit outside your window all night long.

Free coffee and tea was an absolute bonus for me. I dont have to go outside to get my drink every now and then. The room is well organize, however with price i paid, the room is basic.

Overall the hotel was pretty decent. Rooms were neat, clean and spacious. Cafeteria is good place to hang around. Only minor concern is the getting to the hotel took some time to figure out since lot of construction in front of the hotel

Perfect room & atmosphere overall

I have been staying at the hotel for the past four weeks, and I must commend the exceptional hospitality of the staff and the overall cleanliness of the rooms, which are well-maintained and comfortable. However, I regret to highlight that the condition of the dormitory washrooms falls significantly short of the hotel's otherwise high standards. Despite providing multiple rounds of feedback and raising concerns on several occasions, the issues remain unresolved. The washrooms continue to be untidy and poorly maintained, creating an unpleasant experience for guests. I strongly urge the management to take immediate action to bring the washroom facilities up to the level of quality that the rest of the hotel exemplifies.

No restaurant facility and service is poor

Stayed 3 nights, 2 rooms (501, 505) for four. Would not book this hotel again. Overall, level of service is far below average. Leakage of rain water into the room. Crude fix by the hotel; put a towel to absorb water. The leakage was quite troublesome. I had parents with me who are in the 80s. I think I was very lucky that I slipped and not them. A manager promised to get back to us on what they would do on leakage – discount, compensation, room change etc. but never called us about any next steps. Hotel staff initially promised to move us to a different room but backed out of that promise later. Slow shower drain. No hook to hang clothes in shower. Bathroom door was broken and did not close completely. No closet in the room. Room is not soundproof; Lot of noise from outside the hotel due to traffic. Liquid hand soap was not refilled despite a request. Thermostat not functioned properly. TV broke down; was repaired upon request. Room key was not working on 2nd day. Were told that the key had been fixed but it did not work. Took 4-5 attempts before they were able to make the room key work again. Staff is not responsive. We were promised several times “I’ll call back in 10 mins” but nobody would come and call. Tea bags in the room were lying loose (unhygienic). No spoons, hand towels provided. Positives: Proximity to US Consulate; housekeeping staff courteous but not fully knowledgeable and not well-trained; allowed to eat in the room food delivered from outside.

"I had the pleasure of staying in the dormitory for an extended period, and it was an amazing experience. The accommodation was comfortable, and the staff went above and beyond to ensure my stay was smooth and enjoyable. A special shout-out to Shubham and Darshan from the front office, who were always ready to assist with a friendly smile and made sure all my needs were met. The housekeeping team, including Raja and Aaksh, kept everything clean and tidy, making the place feel like a home away from home. Their attention to detail and dedication to ensuring a pleasant environment was truly appreciated. Highly recommend staying here for a warm and welcoming experience!"

TV didn’t even work, inspite of complaining them many times no one responded. Room is full of mosquitoes and the room service isn’t that good

I have been staying at the hotel for the past four weeks, and I must commend the exceptional hospitality of the staff and the overall cleanliness of the rooms, which are well-maintained and comfortable. However, I regret to highlight that the condition of the dormitory washrooms falls significantly short of the hotel's otherwise high standards. Despite providing multiple rounds of feedback and raising concerns on several occasions, the issues remain unresolved. The washrooms continue to be untidy and poorly maintained, creating an unpleasant experience for guests. I strongly urge the management to take immediate action to bring the washroom facilities up to the level of quality that the rest of the hotel exemplifies.

The staff were very accommodating

Our stay was very pleasent and comfortable. Ahmed was very helpful individual and recommendable individual. Will surely be visiting this place again

"I had the pleasure of staying in the dormitory for an extended period, and it was an amazing experience. The accommodation was comfortable, and the staff went above and beyond to ensure my stay was smooth and enjoyable. A special shout-out to Shubham and Darshan from the front office, who were always ready to assist with a friendly smile and made sure all my needs were met. The housekeeping team, including Raja and Aaksh, kept everything clean and tidy, making the place feel like a home away from home. Their attention to detail and dedication to ensuring a pleasant environment was truly appreciated. Highly recommend staying here for a warm and welcoming experience!"

Clean, cute rooms with friendly staff and pretty good breakfast

Everything is good except the broken mattresses they are providing on the bed. Staff are very polite. Very much accessible to US Consulate.

Stayed 3 nights, 2 rooms (501, 505) for four. Would not book this hotel again. Overall, level of service is far below average. Leakage of rain water into the room. Crude fix by the hotel; put a towel to absorb water. The leakage was quite troublesome. I had parents with me who are in the 80s. I think I was very lucky that I slipped and not them. A manager promised to get back to us on what they would do on leakage – discount, compensation, room change etc. but never called us about any next steps. Hotel staff initially promised to move us to a different room but backed out of that promise later. Slow shower drain. No hook to hang clothes in shower. Bathroom door was broken and did not close completely. No closet in the room. Room is not soundproof; Lot of noise from outside the hotel due to traffic. Liquid hand soap was not refilled despite a request. Thermostat not functioned properly. TV broke down; was repaired upon request. Room key was not working on 2nd day. Were told that the key had been fixed but it did not work. Took 4-5 attempts before they were able to make the room key work again. Staff is not responsive. We were promised several times “I’ll call back in 10 mins” but nobody would come and call. Tea bags in the room were lying loose (unhygienic). No spoons, hand towels provided. Positives: Proximity to US Consulate; housekeeping staff courteous but not fully knowledgeable and not well-trained; allowed to eat in the room food delivered from outside.

Honestly don't know what to write. Staff were pleasant but the area is a building site. You take your life in your hands to cross the road and propane gas laden trucks go speeding down the noisy flyover exit outside your window all night long.

Overall the hotel was pretty decent. Rooms were neat, clean and spacious. Cafeteria is good place to hang around. Only minor concern is the getting to the hotel took some time to figure out since lot of construction in front of the hotel

No restaurant facility and service is poor

Stayed 3 nights, 2 rooms (501, 505) for four. Would not book this hotel again. Overall, level of service is far below average. Leakage of rain water into the room. Crude fix by the hotel; put a towel to absorb water. The leakage was quite troublesome. I had parents with me who are in the 80s. I think I was very lucky that I slipped and not them. A manager promised to get back to us on what they would do on leakage – discount, compensation, room change etc. but never called us about any next steps. Hotel staff initially promised to move us to a different room but backed out of that promise later. Slow shower drain. No hook to hang clothes in shower. Bathroom door was broken and did not close completely. No closet in the room. Room is not soundproof; Lot of noise from outside the hotel due to traffic. Liquid hand soap was not refilled despite a request. Thermostat not functioned properly. TV broke down; was repaired upon request. Room key was not working on 2nd day. Were told that the key had been fixed but it did not work. Took 4-5 attempts before they were able to make the room key work again. Staff is not responsive. We were promised several times “I’ll call back in 10 mins” but nobody would come and call. Tea bags in the room were lying loose (unhygienic). No spoons, hand towels provided. Positives: Proximity to US Consulate; housekeeping staff courteous but not fully knowledgeable and not well-trained; allowed to eat in the room food delivered from outside.

The food service was terrible. I had to wait 1-2 hrs for couple of slices of bread and tea. That happened more than once. Bathroom drain hole was choked. No shampoo, toothpaste etc provided that is standard in even 2 star hotels. The only solace was pleasant cleaning staff. Not going to opt for this place next time.

Very poor breakfast, unpleasant smell towels, not worth the money charged

Free coffee and tea was an absolute bonus for me. I dont have to go outside to get my drink every now and then. The room is well organize, however with price i paid, the room is basic.

One of the worst I have experienced . Had to change room # 1 as the toilet door towards bed won't close . The room change was give after 2 hours of 4 staffs trying to fix the door . During a pandemic 4 people in our room around 9 pm . Moved to room #2 by 10 pm . By the time we went to bed, we could smell ciggerate smoke through the AC went . By next morning the ciggerate smell started to get bad . (Hotel was listed as smoke free )informed the front staff regarding the issue .their solution ? Air freshener . By the smoke smell got really bad and I asked for checkout or a room change . Gave a room change in another hour . All three rooms had dirrty bed sheets and comforters . The front staff hardly wore mask even in front of customers . After 2 horrible days didn't get a single apology for my worst hotel experience . I booked indie stays as I was impressed by their service in 2020 January . Regret my decesion not to stay at the Trident which was only RS 850 more . Good note : good complimentary breakfast . The

Overall the hotel was pretty decent. Rooms were neat, clean and spacious. Cafeteria is good place to hang around. Only minor concern is the getting to the hotel took some time to figure out since lot of construction in front of the hotel

Clean, cute rooms with friendly staff and pretty good breakfast