Holiday Inn Express - Darmstadt by IHG
107 US$
/natt
Snitt för september
Välj datum för att se priser och tillgänglighet.
107 US$
/natt
Snitt för september
Genomsnittliga priser per månad
På Holiday Inn Express - Darmstadt by IHG är priset per natt i genomsnitt 76 US$ under den billigaste månaden (juli) och 107 US$ under den dyraste månaden (september), baserat på de senaste 12 månaderna.
| Månad | Genomsnittligt pris |
|---|---|
| januari | 87 US$ |
| februari | 98 US$ |
| mars | 91 US$ |
| april | 96 US$ |
| maj | 89 US$ |
| juni | 104 US$ |
| juli | 76 US$ |
| augusti | 81 US$ |
| september | 107 US$ |
| oktober | 105 US$ |
| november | 99 US$ |
| december | 85 US$ |
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sep. · 107 US$
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Dyrast: september (ca 107 US$)
Billigast: juli (ca 76 US$)
Om detta boende
Passa på att dra nytta av bland annat gratis wi-fi, hjälp med bokning av biljetter och guidade turer och bankettsal.
Bekvämligheter
Passa på att dra nytta av bland annat gratis wi-fi, hjälp med bokning av biljetter och guidade turer och bankettsal.
Företagsfaciliteter
Gäster har tillgång till bland annat business-service dygnet runt, gratis dagstidningar i lobbyn och kemtvätt/tvättjänster. Parkering (avgift tillkommer) erbjuds på plats.
Måltider
Holiday Inn Express Darmstadt by IHG har en snackbar/deli där gäster kan köpa nåt gott att äta. Släck törsten med din favoritdrink i boendets bar. Här erbjuds en gratis kontinental frukost dagligen mellan 06.30 och 10.30.
Rum
Känn dig som hemma i ett av de 157 luftkonditionerade rummen med smart-tv. Gratis wi-fi gör att du kan hålla dig uppkopplad, och kabel-tv erbjuder underhållning. Privat badrum med dusch, regndusch och hårtorkar. På rummet finns telefon, skrivbord och kaffe- och tebryggare.
Läge
Holiday Inn Express Darmstadt by IHG ligger i Darmstadt nära flygplatsen, en fem minuters bilfärd från både Herrengarten och Kunsthalle Darmstadt. Detta hotell ligger 2 km från Luisenplatz och 2,4 km från Darmstadts statsteater.
Vad finns i närheten
Kunsthalle Darmstadt(0.9 miles)
Herrengarten(1.1 miles)
Luisenplatz(1.3 miles)
Hessisches Landesmuseum(1.3 miles)
Institut für Neue Technische Form(1.3 miles)
Technische Universität Darmstadt(1.3 miles)
Darmstadtium(1.4 miles)
Darmstadt marknadstorg(1.4 miles)
Darmstadts statsteater(1.4 miles)
Prinz-Georg-Garten(1.4 miles)
Darmstadt palats(1.4 miles)
Jugendstilbad(1.7 miles)
Darmstadt-synagogan(1.7 miles)
Waldspirale(1.8 miles)
Rysk-ortodox kapell(1.8 miles)
Frankfurts flygplats (FRA)(17.2 miles)
Mainz (QFZ-Mainz Finthen)(28.7 miles)
Mannheim (MHG)(32.7 miles)
Frankfurt (HHN-Frankfurt - Hahn)(75 miles)
Parkering
Rökfria rum
Business center
Bankettinrättningar
Värdeförvaring
Cykling
Läge
Dornheimer Weg 7, Darmstadt, Hessen, Tyskland
Kunsthalle Darmstadt (0.9 miles)
Herrengarten (1.1 miles)
Luisenplatz (1.3 miles)
Hessisches Landesmuseum (1.3 miles)
Institut für Neue Technische Form (1.3 miles)
Technische Universität Darmstadt (1.3 miles)
Gästrecensioner
8.7
Fantastiskt
Baserat på 1 496 verifierade recensioner
Vad gäster tycker
AI-genererad sammanfattning baserad på de senaste gästrecensionerna
Baserat på de senaste recensionerna får Holiday Inn Express - Darmstadt by IHG beröm för rena, moderna rum, vänlig personal och ett bekvämt läge nära huvudstationen. Återkommande kritik handlar om varierande luftkonditionering och ljudproblem, samt enstaka brister i service eller städning.
Läs merVar detta till hjälp?
Vad gäster tycker
Baserat på de senaste recensionerna får Holiday Inn Express - Darmstadt by IHG beröm för rena, moderna rum, vänlig personal och ett bekvämt läge nära huvudstationen. Återkommande kritik handlar om varierande luftkonditionering och ljudproblem, samt enstaka brister i service eller städning.
Frukosten får genomgående beröm för sin kvalitet, även om vissa nämner att utbudet är begränsat. Gästerna uppskattade loungen/baren och den enkla tillgången till garageparkering, även om avgifter tillkommer och det finns begränsat med gratis utomhusparkering. Sammantaget kan man förvänta sig en effektiv och prisvärd vistelse som passar bra för korta besök och genomresor.
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Faciliteter
Loungen/baren uppskattas och parkering finns i ett underjordiskt garage, dock mot avgift och med begränsat antal gratis utomhusplatser. Vissa gäster upplevde parkeringsproblem eller ett begränsat utbud i baren.
Relaterade gästrecensioner
10
Gillian
8 sep. 2025
·
Stannade 1 natt
Very impressed with this hotel. The room was fabulous and even though it overlooked the main railway line, once the windows were closed it was silent. Spacious with a comfortable bed and luxurious bathroom. The breakfast was excellent too. We were able to park our motorcycle free of charge undercover next to a cycle rack. Only negatives were the young man on reception when we checked in was a little glum shall we say and lacked enthusiasm, although he was polite and professional. Everyone else was very friendly and welcoming. Hotel is very modern and does seem to attract business clientele but it is a half hour walk into the centre of Darmstadt. We found it easier to walk through the main railway station which is close by. Not sure we would revisit Darmstadt though.
Very impressed with this hotel. The room was fabulous and even though it overlooked the main railway line, once the windows were closed it was silent. Spacious with a comfortable bed and luxurious bathroom. The breakfast was excellent too. We were able to park our motorcycle free of charge undercover next to a cycle rack. Only negatives were the young man on reception when we checked in was a little glum shall we say and lacked enthusiasm, although he was polite and professional. Everyone else was very friendly and welcoming. Hotel is very modern and does seem to attract business clientele but it is a half hour walk into the centre of Darmstadt. We found it easier to walk through the main railway station which is close by. Not sure we would revisit Darmstadt though.
8
Rolf
1 sep. 2024
·
Stannade 1 natt
Die Zimmer sind sehr gut , das beste aber war das Personal an der Rezeption, 5 Sterne !! Schlecht war , das es an der Bar nur eine Sorte Bier gab.die Preise aber sind angemessen . Mehrere Lokale in der Nähe mit sehr gutem Ambiente . Gesamtdruck gut
Die Zimmer sind sehr gut , das beste aber war das Personal an der Rezeption, 5 Sterne !! Schlecht war , das es an der Bar nur eine Sorte Bier gab.die Preise aber sind angemessen . Mehrere Lokale in der Nähe mit sehr gutem Ambiente . Gesamtdruck gut
8
Toon
11 sep. 2024
·
Stannade 1 natt
met parkeren zeer slecht en onder de maat geholpen
met parkeren zeer slecht en onder de maat geholpen
8
Mark
17 aug. 2023
·
Stannade 1 natt
Empfehlenswert, neuwertige Ausstattung und freundliches Personal, Parkplätze nur in der Tiefgarage und bis 1,90 m Höhe verfügbar.
Empfehlenswert, neuwertige Ausstattung und freundliches Personal, Parkplätze nur in der Tiefgarage und bis 1,90 m Höhe verfügbar.
10
Terry
21 okt. 2025
·
Stannade 2 nätter
Great location next to the train station. The rooms were clean and modern, and the staff was super friendly. It was nice having the lounge and bar too for relaxing. The lounge area is huge for a smaller hotel!
Great location next to the train station. The rooms were clean and modern, and the staff was super friendly. It was nice having the lounge and bar too for relaxing. The lounge area is huge for a smaller hotel!
10
Katia
3 juni 2025
·
Stannade 1 natt
Large modern rooms. Kettle with tea and coffee provided. Good breakfast. Easy access to underground parking. Perfect stay for overnights. A/C was really good and quiet.
Large modern rooms. Kettle with tea and coffee provided. Good breakfast. Easy access to underground parking. Perfect stay for overnights. A/C was really good and quiet.
8
Erik
22 okt. 2025
·
Stannade 1 natt
Fint ophold, men dyr parkering
Fint ophold, men dyr parkering
8
Jan
15 aug. 2024
·
Stannade 1 natt
Ok hotel for a single night. Good breakfast. Paid parking undergrund.
Ok hotel for a single night. Good breakfast. Paid parking undergrund.
10
Sophie
1 juni 2025
·
Stannade 1 natt
Friendly staff, clean room and nice facilities (restaurant and lounge area).
Friendly staff, clean room and nice facilities (restaurant and lounge area).
10
Christian
8 juni 2025
·
Stannade 1 natt
Tolles Hotel Stadthotel nit freundlichem Personal und kleinem Frühstücksbuffet. In ca. 30 min zu Fuß in der Stadt bzw. Ein Bus direkt vor dem Hotel. Kostenpflichtige Parkgarage vorhanden und 6 kostenlose Aussenstellplätze.
Tolles Hotel Stadthotel nit freundlichem Personal und kleinem Frühstücksbuffet. In ca. 30 min zu Fuß in der Stadt bzw. Ein Bus direkt vor dem Hotel. Kostenpflichtige Parkgarage vorhanden und 6 kostenlose Aussenstellplätze.
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AI-genererad sammanfattning baserad på de senaste gästrecensionerna
Renlighet
Rum och allmänna utrymmen beskrivs genomgående som mycket rena. Städning sker dock på begäran och flera gäster som stannade flera nätter upplevde att ingen städning skedde utan att de efterfrågade det.
Relaterade gästrecensioner
10
Holger
22 maj 2023
·
Stannade 1 natt
Nice, clean and well-located hotel. Decent breakfast and facilities.
Nice, clean and well-located hotel. Decent breakfast and facilities.
10
Marjan
10 juli 2024
·
Stannade 1 natt
Place was very clean and convenient
Place was very clean and convenient
8
Myriam
16 jan. 2026
·
Stannade 1 natt
Der Empfang war höflich, jedoch nicht sonderlich herzlich. Zimmer, Bett, Badezimmer - alles tipptopp :) und das Frühstück reichhaltig und mit sehr gutem Kaffee.
Der Empfang war höflich, jedoch nicht sonderlich herzlich. Zimmer, Bett, Badezimmer - alles tipptopp :) und das Frühstück reichhaltig und mit sehr gutem Kaffee.
10
Philippe
16 maj 2024
·
Stannade 2 nätter
La proprete est irréprochable. Le petit-déjeuner est copieux et en quantité. Le personnel est tres à l ecoute.
La proprete est irréprochable. Le petit-déjeuner est copieux et en quantité. Le personnel est tres à l ecoute.
10
Serdar
4 jan. 2025
·
Stannade 1 natt
Sauberes und schönes Hotel mit einer guten Lage. Frühstück war auch gut. Für Kurztrips perfekt geeignet. Personal sehr nett und die Zimmer mit allen Ausstattungen sehr sauber. Gerne wieder.
Sauberes und schönes Hotel mit einer guten Lage. Frühstück war auch gut. Für Kurztrips perfekt geeignet. Personal sehr nett und die Zimmer mit allen Ausstattungen sehr sauber. Gerne wieder.
4
Ercan
23 sep. 2024
·
Stannade 3 nätter
Ilk defa konakladığım bir otel. Odalarda cay ve kahve var başka su dahil hiçbirsey yok. Terlik su kulak pamuğu diş fırçası…. Vs hiçbir ihtiyaç yok. 4 gün kaldım. Temizlik yapılmadı havlu dahi değiştirilmedi. Resepsiyona söylediğimde 3 günde bir temizlik yapılıyor dedi. Ben 4 gündür buradayım deyince cevap veremedi. Kahvaltı mükemmel değil ancak idare ederdi.
Ilk defa konakladığım bir otel. Odalarda cay ve kahve var başka su dahil hiçbirsey yok. Terlik su kulak pamuğu diş fırçası…. Vs hiçbir ihtiyaç yok. 4 gün kaldım. Temizlik yapılmadı havlu dahi değiştirilmedi. Resepsiyona söylediğimde 3 günde bir temizlik yapılıyor dedi. Ben 4 gündür buradayım deyince cevap veremedi. Kahvaltı mükemmel değil ancak idare ederdi.
10
keith
17 feb. 2024
·
Stannade 1 natt
Very new very clean very tidy....very good. Was exceptionally close to main train station but no noise for me at night. Great of you are traveling location was good by road or rail. Great room rate, very comfortable room & great selection at breakfast.
Very new very clean very tidy....very good. Was exceptionally close to main train station but no noise for me at night. Great of you are traveling location was good by road or rail. Great room rate, very comfortable room & great selection at breakfast.
6
Leonard
30 okt. 2025
·
Stannade 3 nätter
Stayed three days and the room was not cleaned once! Towels however were changed once, and the second night I had to get them myself. Staff said it was my fault as I did not put the "make up the room tag on the door."
Stayed three days and the room was not cleaned once! Towels however were changed once, and the second night I had to get them myself. Staff said it was my fault as I did not put the "make up the room tag on the door."
10
Patrick
29 apr. 2023
·
Stannade 1 natt
clean
clean
6
Alexander
4 juli 2024
·
Stannade 2 nätter
Das Hotel ist neu, die Zimmerreinigung wird nur auf Wunsch durchgeführt worauf man beim Check-In leider nicht hingewiesen wird. Ansonsten liegt das Hotel sehr verkehrsgünstig, leider aber auch direkt an den Bahngleisen mit Güterverkehr in der Nacht, sodass das Öffnen des Fensters nicht möglich ist.
Das Hotel ist neu, die Zimmerreinigung wird nur auf Wunsch durchgeführt worauf man beim Check-In leider nicht hingewiesen wird. Ansonsten liegt das Hotel sehr verkehrsgünstig, leider aber auch direkt an den Bahngleisen mit Güterverkehr in der Nacht, sodass das Öffnen des Fensters nicht möglich ist.
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AI-genererad sammanfattning baserad på de senaste gästrecensionerna
Rum
Rummen är moderna och generellt bekväma, men flera gäster rapporterade att luftkonditioneringen inte fungerade som den skulle och att det ibland var ljud från närliggande järnvägsspår. TV-problem förekom vid flera tillfällen, och vissa noterade begränsad förvaring eller avsaknad av ett värdeskåp på rummet.
Relaterade gästrecensioner
10
Gillian
8 sep. 2025
·
Stannade 1 natt
Very impressed with this hotel. The room was fabulous and even though it overlooked the main railway line, once the windows were closed it was silent. Spacious with a comfortable bed and luxurious bathroom. The breakfast was excellent too. We were able to park our motorcycle free of charge undercover next to a cycle rack. Only negatives were the young man on reception when we checked in was a little glum shall we say and lacked enthusiasm, although he was polite and professional. Everyone else was very friendly and welcoming. Hotel is very modern and does seem to attract business clientele but it is a half hour walk into the centre of Darmstadt. We found it easier to walk through the main railway station which is close by. Not sure we would revisit Darmstadt though.
Very impressed with this hotel. The room was fabulous and even though it overlooked the main railway line, once the windows were closed it was silent. Spacious with a comfortable bed and luxurious bathroom. The breakfast was excellent too. We were able to park our motorcycle free of charge undercover next to a cycle rack. Only negatives were the young man on reception when we checked in was a little glum shall we say and lacked enthusiasm, although he was polite and professional. Everyone else was very friendly and welcoming. Hotel is very modern and does seem to attract business clientele but it is a half hour walk into the centre of Darmstadt. We found it easier to walk through the main railway station which is close by. Not sure we would revisit Darmstadt though.
10
Dennis
18 aug. 2024
·
Stannade 1 natt
Overall the property was fine. The staff was great! VERY friendly and VERY helfpful. They even arranged a 2pm checkout when we woke up late. The only negative was the. AC. Even though the rooms are supposed to have air conditioning, they did not. It was unbearable. We were changed to a different room - same problem. And the same for our travel companion. We had to sleep naked and without a covering. The shower also had a problem: the water did not stay in the shower space. Instead it covered the bathroom floor and made the hallway carpeting wet too.
Overall the property was fine. The staff was great! VERY friendly and VERY helfpful. They even arranged a 2pm checkout when we woke up late. The only negative was the. AC. Even though the rooms are supposed to have air conditioning, they did not. It was unbearable. We were changed to a different room - same problem. And the same for our travel companion. We had to sleep naked and without a covering. The shower also had a problem: the water did not stay in the shower space. Instead it covered the bathroom floor and made the hallway carpeting wet too.
8
Juha
9 juli 2022
·
Stannade 1 natt
Good place for overnight stay before returning the rental car to FRA airport and flying back home. TV did not work, and only way to fix it would have been taking another room, but we chose not to need the TV. Room had towels for only one person, and after a cal to frontdesk additional towels arrived within few minutes. Bed was big enough for two persons, but the blanket was too small for two persons.
Good place for overnight stay before returning the rental car to FRA airport and flying back home. TV did not work, and only way to fix it would have been taking another room, but we chose not to need the TV. Room had towels for only one person, and after a cal to frontdesk additional towels arrived within few minutes. Bed was big enough for two persons, but the blanket was too small for two persons.
8
nouri
17 sep. 2022
·
Stannade 1 natt
Room air conditioner is hot just a fan
Room air conditioner is hot just a fan
6
Volker
18 sep. 2024
·
Stannade 1 natt
Fernseher und Wasserkocher ohne Funktion,Parkplatzgebühr überhöht
Fernseher und Wasserkocher ohne Funktion,Parkplatzgebühr überhöht
8
Martin
24 feb. 2025
·
Stannade 1 natt
The hotel was really nice and the room spacious. Convenient parking in the basement. Sadly we got a room that was connected to another room and there was no sound insulation between the rooms so we could hear what the neighbour watched on tv, when they fought and when their phones beeped. The staff was helpful in trying to solve the solution so kudos to them. Can definitely recommend the hotel but take a room that’s not connected to another room.
The hotel was really nice and the room spacious. Convenient parking in the basement. Sadly we got a room that was connected to another room and there was no sound insulation between the rooms so we could hear what the neighbour watched on tv, when they fought and when their phones beeped. The staff was helpful in trying to solve the solution so kudos to them. Can definitely recommend the hotel but take a room that’s not connected to another room.
2
Anthony
9 aug. 2024
·
Stannade 4 nätter
I do not advise anyone to stay in this hotel. They give you a price and then charge you a higher price upon arrival. The team treated them very poorly and did not welcome the guests in a proper way. There were problems with the receptionist upon arrival. In the rooms there is no safe to store your money, no closet to arrange clothes in properly, and there is not even a refrigerator to put a bottle of cold water in. This hotel does not even deserve three stars, perhaps one star is enough, even if not less than that as well. A very bad experience compared to the money paid, which varies by several euros via online payment. The geographical location of the hotel is also bad and the room service is also bad, not cleaning properly. I do not advise anyone to visit such a hotel, and I do not think it should be called a hotel.
I do not advise anyone to stay in this hotel. They give you a price and then charge you a higher price upon arrival. The team treated them very poorly and did not welcome the guests in a proper way. There were problems with the receptionist upon arrival. In the rooms there is no safe to store your money, no closet to arrange clothes in properly, and there is not even a refrigerator to put a bottle of cold water in. This hotel does not even deserve three stars, perhaps one star is enough, even if not less than that as well. A very bad experience compared to the money paid, which varies by several euros via online payment. The geographical location of the hotel is also bad and the room service is also bad, not cleaning properly. I do not advise anyone to visit such a hotel, and I do not think it should be called a hotel.
8
Dieter
19 nov. 2025
·
Stannade 2 nätter
Nice hotel, but some rooms can be very noisy
Nice hotel, but some rooms can be very noisy
6
Heidi
17 feb. 2026
·
Stannade 1 natt
Tried to set up the air conditioner to cool down the room but couldn't. Had to open the window and the noise from the train station was unbearable
Tried to set up the air conditioner to cool down the room but couldn't. Had to open the window and the noise from the train station was unbearable
8
Bernhard
5 mars 2022
·
Stannade 1 natt
Schönes sauberes Hotel in Fußweite zu Bahnhof und Innenstadt. Frühstück könnte etwas üppiger sein. Dass der Fernseher auf dem Zimmer nicht ging an den Mitarbeiter an der Rezeption wenig interessiert :-(
Schönes sauberes Hotel in Fußweite zu Bahnhof und Innenstadt. Frühstück könnte etwas üppiger sein. Dass der Fernseher auf dem Zimmer nicht ging an den Mitarbeiter an der Rezeption wenig interessiert :-(
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Service
Många gäster tyckte att personalen var vänlig och hjälpsam. En minoritet upplevde problem som reservation- eller incheckningsproblem samt en ibland svårnådd reception.
Relaterade gästrecensioner
6
Daniel
8 mars 2023
·
Stannade 1 natt
wenn man ankommt , fährt man erst mal in eine Tiefgarageneinfahrt, die man dann aufwändig zurückfahren kann, da keiner aufmacht. 23 Uhr ist scheinbar niemand da , um die rezeption abzudecken. Ein nicht reparierter nur aufgesteckter Duschkopf fällt natürlich beim Duchen ab. Servicepersonal sollte das zur reparatur melden. Kommt man zum checkout, kann es sein, dass der Mitarbeiter einem den Rücken zudreht und ins Hinterzimmer verschwindet, ein Hausmeister klingelt dann 3!!! rezeptionisten morgens zur Hauptauscheck zeit aus dem Hinterzimmer. (was machen die da hinten?). Eine Vorabbezahlte Rechnung wird auf 3 Nachfragen nicht erkannt. Dann schon.
wenn man ankommt , fährt man erst mal in eine Tiefgarageneinfahrt, die man dann aufwändig zurückfahren kann, da keiner aufmacht. 23 Uhr ist scheinbar niemand da , um die rezeption abzudecken. Ein nicht reparierter nur aufgesteckter Duschkopf fällt natürlich beim Duchen ab. Servicepersonal sollte das zur reparatur melden. Kommt man zum checkout, kann es sein, dass der Mitarbeiter einem den Rücken zudreht und ins Hinterzimmer verschwindet, ein Hausmeister klingelt dann 3!!! rezeptionisten morgens zur Hauptauscheck zeit aus dem Hinterzimmer. (was machen die da hinten?). Eine Vorabbezahlte Rechnung wird auf 3 Nachfragen nicht erkannt. Dann schon.
10
Rajesh
3 aug. 2024
·
Stannade 1 natt
No issue in parking, friendly staff
No issue in parking, friendly staff
10
Peter
26 juli 2024
·
Stannade 4 nätter
All staff were very friendly and helpful made me feel welcome.
All staff were very friendly and helpful made me feel welcome.
6
Katharina
2 maj 2024
·
Stannade 1 natt
Leider keine sehr attraktive Gegend, Personal beim Check-in sehr unfreundlich, nur begrenzte Anzahl kostenfreier Parkplätze. Zimmer sind modern und Betten sind bequem.
Leider keine sehr attraktive Gegend, Personal beim Check-in sehr unfreundlich, nur begrenzte Anzahl kostenfreier Parkplätze. Zimmer sind modern und Betten sind bequem.
10
Terry
21 okt. 2025
·
Stannade 2 nätter
Great location next to the train station. The rooms were clean and modern, and the staff was super friendly. It was nice having the lounge and bar too for relaxing. The lounge area is huge for a smaller hotel!
Great location next to the train station. The rooms were clean and modern, and the staff was super friendly. It was nice having the lounge and bar too for relaxing. The lounge area is huge for a smaller hotel!
4
Henrik
24 feb. 2025
·
Stannade 1 natt
De havde kun registreret et værelse da vi ankom. Og problemer med at tjekke ud på to værelser.
De havde kun registreret et værelse da vi ankom. Og problemer med at tjekke ud på to værelser.
4
Carmelo
6 dec. 2025
·
Stannade 2 nätter
Issue with the reservation, phone in room did not work, front desk staff unwilling to help. TV is outdated and randomly shuts off
Issue with the reservation, phone in room did not work, front desk staff unwilling to help. TV is outdated and randomly shuts off
10
Manuel
23 feb. 2022
·
Stannade 1 natt
Gutes Businesshotel mit vernünftigem Preis/Leistungsverhältnis. Zimmer und Frühstück gut, Mitarbeiter:innen sehr freundlich.
Gutes Businesshotel mit vernünftigem Preis/Leistungsverhältnis. Zimmer und Frühstück gut, Mitarbeiter:innen sehr freundlich.
2
raz
5 dec. 2025
·
Stannade 3 nätter
Subject: Formal Complaint and Request for Compensation – Incorrect Room Type and Poor Service To: Holiday Inn Express Frankfurt Management Attn: Mr. Tino Terbhardt, Hotel Manager CC: Hotels.com Dear Sir/Madam, My name is Raz Kalo, and I am submitting this formal complaint regarding my stay at Holiday Inn Express Frankfurt from November 27, 2025, to November 30, 2025, Upon arrival at the hotel—after a long and exhausting journey including a 7-hour drive, a 2-hour flight delay, and an additional 1.5 hours at passport control—we were informed at the front desk that no room was available for us. Furthermore, the receptionist, Ms. Daniela Sanchez, suggested canceling our reservation and finding another hotel ourselves. This response was shocking, highly unprofessional, and completely unacceptable. After a lengthy discussion and with no reasonable alternative, we reluctantly agreed to stay the first night in a room with one double bed and a sofa, despite having specifically booked and paid for a room with two separate twin beds. We accepted this only after being assured that the issue would be resolved the following morning and that we would receive the correct room type. The next day, after leaving the hotel at 7:00 AM and returning at 7:00 PM, we expected to receive the room we originally booked. Instead, we were again assigned a room with one double bed. When I asked Ms. Sanchez whether this was indeed the room type according to our
Subject: Formal Complaint and Request for Compensation – Incorrect Room Type and Poor Service To: Holiday Inn Express Frankfurt Management Attn: Mr. Tino Terbhardt, Hotel Manager CC: Hotels.com Dear Sir/Madam, My name is Raz Kalo, and I am submitting this formal complaint regarding my stay at Holiday Inn Express Frankfurt from November 27, 2025, to November 30, 2025, Upon arrival at the hotel—after a long and exhausting journey including a 7-hour drive, a 2-hour flight delay, and an additional 1.5 hours at passport control—we were informed at the front desk that no room was available for us. Furthermore, the receptionist, Ms. Daniela Sanchez, suggested canceling our reservation and finding another hotel ourselves. This response was shocking, highly unprofessional, and completely unacceptable. After a lengthy discussion and with no reasonable alternative, we reluctantly agreed to stay the first night in a room with one double bed and a sofa, despite having specifically booked and paid for a room with two separate twin beds. We accepted this only after being assured that the issue would be resolved the following morning and that we would receive the correct room type. The next day, after leaving the hotel at 7:00 AM and returning at 7:00 PM, we expected to receive the room we originally booked. Instead, we were again assigned a room with one double bed. When I asked Ms. Sanchez whether this was indeed the room type according to our
10
Sven
21 aug. 2025
·
Stannade 1 natt
Utmärk service och trevligt bemötande. Plus för att man kan lämna sitt bagage i väntan på vidare transport.
Utmärk service och trevligt bemötande. Plus för att man kan lämna sitt bagage i väntan på vidare transport.
Var detta till hjälp?
AI-genererad sammanfattning baserad på de senaste gästrecensionerna
Läge
Mycket bekvämt med tanke på kollektivtrafiken och vägnätet, med Darmstadt Hauptbahnhof i närheten. Det kan dock vara en längre promenad till stadskärnan. Ett fåtal recensenter tyckte inte att närområdet var särskilt tilltalande.
Relaterade gästrecensioner
10
Gillian
8 sep. 2025
·
Stannade 1 natt
Very impressed with this hotel. The room was fabulous and even though it overlooked the main railway line, once the windows were closed it was silent. Spacious with a comfortable bed and luxurious bathroom. The breakfast was excellent too. We were able to park our motorcycle free of charge undercover next to a cycle rack. Only negatives were the young man on reception when we checked in was a little glum shall we say and lacked enthusiasm, although he was polite and professional. Everyone else was very friendly and welcoming. Hotel is very modern and does seem to attract business clientele but it is a half hour walk into the centre of Darmstadt. We found it easier to walk through the main railway station which is close by. Not sure we would revisit Darmstadt though.
Very impressed with this hotel. The room was fabulous and even though it overlooked the main railway line, once the windows were closed it was silent. Spacious with a comfortable bed and luxurious bathroom. The breakfast was excellent too. We were able to park our motorcycle free of charge undercover next to a cycle rack. Only negatives were the young man on reception when we checked in was a little glum shall we say and lacked enthusiasm, although he was polite and professional. Everyone else was very friendly and welcoming. Hotel is very modern and does seem to attract business clientele but it is a half hour walk into the centre of Darmstadt. We found it easier to walk through the main railway station which is close by. Not sure we would revisit Darmstadt though.
8
Johannes
14 mars 2024
·
Stannade 1 natt
New and clean, on walking distance from restaurants, shops and train station. Has all essentials you need for a short stay.
New and clean, on walking distance from restaurants, shops and train station. Has all essentials you need for a short stay.
10
Pauline
26 juni 2024
·
Stannade 1 natt
Near to transport links into Darmstadt and Frankfurt.
Near to transport links into Darmstadt and Frankfurt.
6
mina
26 feb. 2024
·
Stannade 1 natt
Fint hotel men meget kedelig område
Fint hotel men meget kedelig område
6
Katharina
2 maj 2024
·
Stannade 1 natt
Leider keine sehr attraktive Gegend, Personal beim Check-in sehr unfreundlich, nur begrenzte Anzahl kostenfreier Parkplätze. Zimmer sind modern und Betten sind bequem.
Leider keine sehr attraktive Gegend, Personal beim Check-in sehr unfreundlich, nur begrenzte Anzahl kostenfreier Parkplätze. Zimmer sind modern und Betten sind bequem.
10
Terry
21 okt. 2025
·
Stannade 2 nätter
Great location next to the train station. The rooms were clean and modern, and the staff was super friendly. It was nice having the lounge and bar too for relaxing. The lounge area is huge for a smaller hotel!
Great location next to the train station. The rooms were clean and modern, and the staff was super friendly. It was nice having the lounge and bar too for relaxing. The lounge area is huge for a smaller hotel!
8
Anne M.
29 juli 2022
·
Stannade 1 natt
Behageligt og nemt, i nærheden af motorvejen. Hurtig ind- og udtjekning. Rene behagelige værelser, gode senge. Jævn morgenmad og betjening.
Behageligt og nemt, i nærheden af motorvejen. Hurtig ind- og udtjekning. Rene behagelige værelser, gode senge. Jævn morgenmad og betjening.
10
Joerg
5 maj 2024
·
Stannade 1 natt
Sehr positiv überrascht gewesen. Sehr gutes Hotel in direkter Nähe zum Bahnhof.
Sehr positiv überrascht gewesen. Sehr gutes Hotel in direkter Nähe zum Bahnhof.
10
Jorgen
18 feb. 2024
·
Stannade 1 natt
Jättefint och nyrenoverat hotell som ligger nära motorvägen. Sköna sängar och bra frukost! Parkering både utanför hotellet och i garage under hotellet.
Jättefint och nyrenoverat hotell som ligger nära motorvägen. Sköna sängar och bra frukost! Parkering både utanför hotellet och i garage under hotellet.
10
Dieter
10 maj 2025
·
Stannade 1 natt
Praktisch in der Nähe des HBF gelegen
Praktisch in der Nähe des HBF gelegen
Var detta till hjälp?
AI-genererad sammanfattning baserad på de senaste gästrecensionerna
Måltider
Frukosten får ofta beröm för sin kvalitet och sitt värde, även om vissa tyckte att urvalet var begränsat eller saknade vissa varma rätter. De flesta kommentarer om maten handlar om den inkluderade frukosten.
Relaterade gästrecensioner
8
Ole
18 feb. 2024
·
Stannade 1 natt
Valgte hotellet tilfældigt for et stop på vej sydpå. Var overrasket over den høje kvalitet af værelset (stort, rent, lugtfrit, ingen støj fra omgivelser, dejligt badeværelse, mange små gode detaljer). Nem parkering, imødekommende reception. Mindre morgenmadsbuffet med det meste af hvad man behøver i tilfredsstillende kvalitet - god kaffe, Nutella-dispenser... Hård seng (fint for mig). Fjernsyn virkede ikke umiddelbart. Brugte ikke WiFi. Super value for money.
Valgte hotellet tilfældigt for et stop på vej sydpå. Var overrasket over den høje kvalitet af værelset (stort, rent, lugtfrit, ingen støj fra omgivelser, dejligt badeværelse, mange små gode detaljer). Nem parkering, imødekommende reception. Mindre morgenmadsbuffet med det meste af hvad man behøver i tilfredsstillende kvalitet - god kaffe, Nutella-dispenser... Hård seng (fint for mig). Fjernsyn virkede ikke umiddelbart. Brugte ikke WiFi. Super value for money.
10
Björn
8 okt. 2025
·
Stannade 1 natt
Allt var bra och utmårkt frukost. Skulle dock vilja kunna beställa att stekt ägg "a-la-minute" eller färsk "scramble eggs" (tycker inte om "scramble eggs" gjort på pulver).
Allt var bra och utmårkt frukost. Skulle dock vilja kunna beställa att stekt ägg "a-la-minute" eller färsk "scramble eggs" (tycker inte om "scramble eggs" gjort på pulver).
6
Anne
22 jan. 2024
·
Stannade 1 natt
Ok beliggenhet i forhold til motorveien med bruk av gps Var på gjennomreise så dette var er bra stoppested. Kundeservicen i resepsjonen var ok, ikke mere. Rommene var bra og av nyere standard. Koselig rom og stor fin tv foran seng. Frokosten hadde lite utvalg! Vi hadde med hund og det var ikke noe problem. Grei pris inkl frokost. Parkering utenfor eller i garasjen som da kostet noe Alt i alt et bra sted å stoppe for en natt på gjennomreise.
Ok beliggenhet i forhold til motorveien med bruk av gps Var på gjennomreise så dette var er bra stoppested. Kundeservicen i resepsjonen var ok, ikke mere. Rommene var bra og av nyere standard. Koselig rom og stor fin tv foran seng. Frokosten hadde lite utvalg! Vi hadde med hund og det var ikke noe problem. Grei pris inkl frokost. Parkering utenfor eller i garasjen som da kostet noe Alt i alt et bra sted å stoppe for en natt på gjennomreise.
8
Hervé
29 apr. 2024
·
Stannade 1 natt
Hôtel de bonne qualité, situé à 5 minutes à pied d'un arrêt de bus. Petit déjeuner correct mais sans beaucoup de choix (pas d'oeufs, ni de saucisses)
Hôtel de bonne qualité, situé à 5 minutes à pied d'un arrêt de bus. Petit déjeuner correct mais sans beaucoup de choix (pas d'oeufs, ni de saucisses)
8
Myriam
16 jan. 2026
·
Stannade 1 natt
Der Empfang war höflich, jedoch nicht sonderlich herzlich. Zimmer, Bett, Badezimmer - alles tipptopp :) und das Frühstück reichhaltig und mit sehr gutem Kaffee.
Der Empfang war höflich, jedoch nicht sonderlich herzlich. Zimmer, Bett, Badezimmer - alles tipptopp :) und das Frühstück reichhaltig und mit sehr gutem Kaffee.
10
keith
17 feb. 2024
·
Stannade 1 natt
Very new very clean very tidy....very good. Was exceptionally close to main train station but no noise for me at night. Great of you are traveling location was good by road or rail. Great room rate, very comfortable room & great selection at breakfast.
Very new very clean very tidy....very good. Was exceptionally close to main train station but no noise for me at night. Great of you are traveling location was good by road or rail. Great room rate, very comfortable room & great selection at breakfast.
10
Felix
11 sep. 2025
·
Stannade 1 natt
Grosszügiges Frühstück.
Grosszügiges Frühstück.
10
Sylvain
4 okt. 2025
·
Stannade 1 natt
Excellent rapport qualité prix Très propre Petit déjeuner inclus et complet Proximité aeroport
Excellent rapport qualité prix Très propre Petit déjeuner inclus et complet Proximité aeroport
10
Tatjana
22 sep. 2024
·
Stannade 2 nätter
Sehr sauberes und gemütliches Hotelzimmer, Bahnhof in der Nähe, Parkplatz kostenlos, Tiefgarage (Gebührenpflichtig), gut für Geschäftsreisen, sehr gute Frühstück.
Sehr sauberes und gemütliches Hotelzimmer, Bahnhof in der Nähe, Parkplatz kostenlos, Tiefgarage (Gebührenpflichtig), gut für Geschäftsreisen, sehr gute Frühstück.
8
Daniel
26 apr. 2024
·
Stannade 1 natt
War nur eine Nacht dort für einen Termin. Parken in der engen Tiefgarage kostet 15€ die Parkplätze vor der Tür sind glaube ich Kostenfrei. Zimmer war gut. Das Personal sehr sehr freundlich. Frühstück war gut aber Auswahl begrenzt
War nur eine Nacht dort für einen Termin. Parken in der engen Tiefgarage kostet 15€ die Parkplätze vor der Tür sind glaube ich Kostenfrei. Zimmer war gut. Das Personal sehr sehr freundlich. Frühstück war gut aber Auswahl begrenzt
Var detta till hjälp?
AI-genererad sammanfattning baserad på de senaste gästrecensionerna
10
Jonas
25 juli 2026
·
Stannade 1 natt
Rent och snyggt och fräscht, som nytt
Rent och snyggt och fräscht, som nytt
10
Anton
10 feb. 2026
·
Stannade 1 natt
Rent, tyst, parkering, bra frukost
Rent, tyst, parkering, bra frukost
10
Björn
8 okt. 2025
·
Stannade 1 natt
Allt var bra och utmårkt frukost. Skulle dock vilja kunna beställa att stekt ägg "a-la-minute" eller färsk "scramble eggs" (tycker inte om "scramble eggs" gjort på pulver).
Allt var bra och utmårkt frukost. Skulle dock vilja kunna beställa att stekt ägg "a-la-minute" eller färsk "scramble eggs" (tycker inte om "scramble eggs" gjort på pulver).
10
Sven
21 aug. 2025
·
Stannade 1 natt
Utmärk service och trevligt bemötande. Plus för att man kan lämna sitt bagage i väntan på vidare transport.
Utmärk service och trevligt bemötande. Plus för att man kan lämna sitt bagage i väntan på vidare transport.
10
Jorgen
18 feb. 2024
·
Stannade 1 natt
Jättefint och nyrenoverat hotell som ligger nära motorvägen. Sköna sängar och bra frukost! Parkering både utanför hotellet och i garage under hotellet.
Jättefint och nyrenoverat hotell som ligger nära motorvägen. Sköna sängar och bra frukost! Parkering både utanför hotellet och i garage under hotellet.
Undrar du något?
Omedelbara AI-svar är baserade på hotellinformation
Priser för kommande datum
september 2026
sö | må | ti | on | to | fr | lö |
|---|---|---|---|---|---|---|
oktober 2026
sö | må | ti | on | to | fr | lö |
|---|---|---|---|---|---|---|
Billigare
Dyrare
Genomsnittligt pris per natt för alla erbjudanden, med skatter och avgifter.
Priser i USD för 2 gäster uppdateras dagligen.
- 2026-09-08: NO DATA
- 2026-09-09: 229.1058834440918USD
- 2026-09-10: 157.66916999951172USD
- 2026-09-11: 142.93871475646972USD
- 2026-09-12: 97.15351207305909USD
- 2026-09-13: 81.72059097439575USD
- 2026-09-14: 124.14388563787843USD
- 2026-09-15: 170.3880737440796USD
- 2026-09-16: 118.94607142861939USD
- 2026-09-17: 81.7031595753479USD
- 2026-09-18: 87.99135039724732USD
- 2026-09-19: 89.59316638806152USD
- 2026-09-20: 87.98054008969116USD
- 2026-09-21: 262.4578123646851USD
- 2026-09-22: 283.88661108380126USD
- 2026-09-23: 121.48990188009644USD
- 2026-09-24: 84.73480293643189USD
- 2026-09-25: 80.64312815280151USD
- 2026-09-26: 80.62998359985352USD
- 2026-09-27: 73.47554366249085USD
- 2026-09-28: 152.14249345373534USD
- 2026-09-29: NO DATA
- 2026-09-30: NO DATA
- 2026-10-01: 82.69397130279542USD
- 2026-10-02: 77.59187003005982USD
- 2026-10-03: 69.40390966249085USD
- 2026-10-04: 69.40390966249085USD
- 2026-10-05: 82.69397130279542USD
- 2026-10-06: 108.22445632189941USD
- 2026-10-07: 140.9078857637329USD
- 2026-10-08: 73.47554366249085USD
- 2026-10-09: 69.41851422824097USD
- 2026-10-10: 73.50019080870057USD
- 2026-10-11: 69.40390966249085USD
- 2026-10-12: 86.76564080462647USD
- 2026-10-13: 94.9590107637024USD
- 2026-10-14: 82.67743632498168USD
- 2026-10-15: 69.40390966249085USD
- 2026-10-16: 69.40390966249085USD
- 2026-10-17: 64.30641475233459USD
- 2026-10-18: 69.41851422824097USD
- 2026-10-19: 124.56116528463745USD
- 2026-10-20: 134.77536159555055USD
- 2026-10-21: 117.39102910021973USD
- 2026-10-22: 82.69397130279542USD
- 2026-10-23: 69.41851422824097USD
- 2026-10-24: 69.40390966249085USD
- 2026-10-25: 69.41851422824097USD
- 2026-10-26: 113.32654871917725USD
- 2026-10-27: 104.15278682006836USD
- 2026-10-28: 104.12913372512817USD
- 2026-10-29: 77.59187003005982USD
- 2026-10-30: 69.41851422824097USD
- 2026-10-31: 64.30641475233459USD
- 2026-11-01: 73.50019080870057USD
- 2026-11-02: 123.52926906320191USD
- 2026-11-03: 141.89062970007325USD
- 2026-11-04: 124.84114159979248USD
- 2026-11-05: 73.50019080870057USD
- 2026-11-06: 69.41851422824097USD
- 2026-11-07: 69.41851422824097USD
- 2026-11-08: 64.29691801252747USD
Personalen i receptionen välkomnar gästerna vid ankomst. Informationen från boendet kan ha översatts med automatiska översättningsverktyg. Gäster som har bokat prisplaner där frukost ingår får frukost för upp till två vuxna som delar rum. Frukostavgifter tillkommer för ytterligare gäster.
Incheckning måste göras av någon som är minst 18 år.
- Avgifter för extragäster kan tillkomma och varierar i enlighet med boendets policy.
- Statligt utfärdad fotolegitimation och kreditkort, bankkort eller kontantdeposition kan krävas vid incheckning för oförutsedda utgifter.
- Särskilda önskemål erbjuds i mån av tillgång vid incheckning och kan medföra ytterligare avgifter. Särskilda önskemål kan inte garanteras.
- Boendet accepterar kreditkort, bankkort och kontanter.
- Kontantfria transaktioner erbjuds
- På detta boende finns bland annat följande säkerhetsdetaljer: brandsläckare och rökdetektor.
- Boendet bekräftar att man följer de riktlinjer för rengöring och desinficering som utfärdats av Clean Promise (IHG).
- Observera att kulturella normer och gästpolicyer kan skilja sig i olika länder och på olika boenden. De policyer som listas är boendets egna.
- Anslutande rum kan erbjudas i mån av tillgång. Gäster kan be om anslutande rum genom att kontakta boendet direkt med kontaktuppgifterna i bokningsbekräftelsen.
- Husdjur tillåts endast i vissa rum och det tillämpas även andra begränsningar vad gäller husdjur (tilläggsavgifter tillkommer, mer information hittar du i avsnittet om avgifter). Gäster kan tillåtas att ta med sig husdjur om de kontaktar boendet direkt. Kontaktuppgifter finns i bokningsbekräftelsen.
- Kontantfria betalningsmetoder är tillgängliga för alla transaktioner.
- Boendet välkomnar alla gäster, oavsett sexuell läggning och könsidentitet (HBTQ+-vänligt).
- Parkeringsavgift: EUR 15 per natt
- Avgift för husdjur: EUR 25 per husdjur per vistelse
- Inga avgifter tas ut för assistanshundar
Det är möjligt att listan ovan inte är fullständig, samt att avgifter och depositioner inte inkluderar skatt. Observera att dessa kan komma att ändras.
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