Candlewood Suites - Panama City Beach Pier Park by IHG

Personal muy amable

Staff was very friendly! Easy parking and large rooms. Didn’t feel clean though and a bit “dated”

Ill start with the positive. When checking in the young man was friendly, smiling and informative. I had a 10lb dog, the website said pets were okay. He changed the room that was originally assigned. I would assume because of the dog. Understandable. I unloaded and went to the room. Room looked okay. Nothing special to make you want to come back. Kitchen did have anything you would need to make a meal, coffee, etc. Noticed carpet in the bed area. Putting my things away and I got something on my feet. It was sand spurs. I am assuming the room was vaccuumed, sand spurs have to be picked out of the carpet. Carpet, beach town, sand, might want to rethink that. Also noticed the tiled floor had a lot of debris. Kitchen, bathroom and bed seemed clean. Water was nice and hot. Used the reclining chair, then the stool wouldn't go back. Had to push it very hard to get it to stay. There was a sign on the fridge saying if you would like ice just turn on the ice machine. Turned on and left all night, no ice. In the afternoon, went to the front to just ask if they had an ice machine so I could get some ice. The person in charge said the ice machine does work. I explained I did turn it on. She then offered a maintenance person, I declined and said y'all can check it when I leave. The outside area to walk your pet is completely covered in sand spurs. My dog was covered and lifting his paws because they were painful. It was pretty quiet and the bed comfortable. I will not stay again

The staff was helpful and the room was clean

Great stay very clean and the staff was excellent.G help is at check in and checkout was easy would stay again