The Winston Solvang

Un poco de dificultad al hacer el check inn porque es anfitrión invisible y no respondió de inmediato, tardamos como 20 min en poder hacer el check inn

Desorden y mala comunicación con los huéspedes y Expedia y Hotel. Retrasó a la hora de entrega el cuarto. Super sucio, alfombra manchada, mal oliente el cuarto

My main complaint would be the check in process is on phone with disclosing your credit card on landline or via text no person Check in. The balcony door was did not lock - lock was broken though I notified no one replied to it. The other issue was the extra charge that was removed when hotels.com had already charged room and was prepaid. According to caller they had to hold the payment until they got paid by hotels. Com. I was able to see their charge which was less to hotels. Com vs what I paid (higher). I called hotels.com and they got it resolved. This seems to be something that should be resolved within hotel and hotels.com. Other than that everything else was great! We loved the room and amenities. It was beautiful

Clean huge room , in the city center , bathroom huge and upgraded

The location was great!! Pther than that, the hotel was pretty average. The room was a good size and nice. The problem we experienced was a loud trash truck would come at 730 every morning and the TV has streaming options on it but there was no streaming was available. The only staff i dealt with wad Lolita on the phone and she was helpful.