Name: Four Points by Sheraton Surabaya, Pakuwon Indah
Address: Pakuwon Mall, Surabaya, Østlige Java, ID
Price range: 83 US$–266 US$ per night
Rating: 9.28

Hvad siger gæsterne

På Four Points by Sheraton Surabaya, Pakuwon Indah, roser anmelderne konsekvent det exceptionelt venlige personale, den omfattende og lækre morgenmad samt hotellets bekvemme forbindelse til Pakuwon Mall. De fremhæver rene, komfortable værelser – ofte rummelige – med imponerende udsigt.

Mange værdsætter også poolen, fitnesscentret og udsigten fra rooftop-baren. Nogle gæster nævner støj fra området eller gangen, og enkelte påpeger mindre ulemper såsom kolde fællesarealer eller lejlighedsvise forsinkelser. Overordnet set er hotellet velegnet til rejsende, der prioriterer komfort og bekvemmelighed.

Faciliteter

Rengøring

Værelser

Service

Lokation

Spisning

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Faciliteter

Gæster fremhæver ofte poolen og fitnesscentret, og flere roser udsigten fra rooftop-baren. En anmeldelse nævner meget kold aircondition i fællesarealer, og en anden bemærker fraværet af en børneklub på hotellet.

Relaterede gæsteanmeldelser

10

Henry

31. mar. 2023

·

Overnattede 7 nætter

Schönes Zimmer! Direkter Zugang zur Mall! Freundliches Personal! Die Klimaanlage im Hotel ist extrem kalt! Etwas zu kalt in Lobby, Flur, Aufzug!

10

Henry

30. apr. 2024

·

Overnattede 19 nætter

Very friendly and helpful staff! Direct access to Pakuwan Mall! Nice Pool and fitness Center! We stay in this hotel every year and will come again!

10

Simon

29. nov. 2024

·

Overnattede 4 nætter

Wonderful location. Foyer led straight into the mall. Gym facilities and pool were nice and breakfast buffet was exceptional. Only downside no kids crèche (there was one for the connecting hotel but required fees).

10

HITOSHI

18. sep. 2023

·

Overnattede 2 nætter

Especially the view from the bar was the best.

10

Ivan

4. jun. 2024

·

Overnattede 2 nætter

Great view from the rooftop and nice swimming pool

10

Henry

3. apr. 2023

·

Overnattede 7 nætter

Schönes Hotel! Direkter Zugang zur Mall! Sehr freundliches Personal! Schöner Pool! Großer sauberer Fitnessbereich!

10

Wati

18. jul. 2024

·

Overnattede 3 nætter

I am writing to commend the exceptional service I received during my recent stay at your hotel. Randy from the front office assisted me in purchasing my train ticket to Bandung when my app was not working. His calm demeanor and friendly attitude were greatly appreciated, and I want to give kudos to the concierge team for their outstanding service. Additionally, the restaurant staff provided an amazing breakfast experience, remembering my usual order and preparing my latte without me having to ask. The level of personalized service was truly impressive. Overall, my stay at your hotel was wonderful. The staff's professionalism and attentiveness, along with the excellent facilities, made for a memorable experience. I will definitely choose your hotel again when I return to Surabaya, as I usually stay around Tunjungan Plaza. Thank you for maintaining such high standards. Kudos to the entire management and team.

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Rengøring

Anmeldelserne fremhæver konsekvent rene og velholdte værelser med kommentarer om pletfri områder og god vedligeholdelse.

Relaterede gæsteanmeldelser

10

RYUSEI

22. okt. 2023

·

Overnattede 2 nætter

部屋は綺麗で過ごしやすく、かつ朝食も満足でした。初宿泊でアップグレードして頂いたところもありがたかったです。

8

Hideyuki

9. jan. 2022

·

Overnattede 1 nat

大変清潔で良いと思う。

10

Andrew

27. aug. 2022

·

Overnattede 2 nætter

First time staying, staff were very friendly and quick to assist with anything. Room is clean, bed comfy. Definitely deserves another stay.

10

pr.saitout

7. feb. 2024

·

Overnattede 1 nat

So nice hospitality. Good room and clean.

10

Martin

15. nov. 2024

·

Overnattede 3 nætter

Middle of the city, clean, easy access to the mall, varieties of food

10

Darren

5. sep. 2025

·

Overnattede 4 nætter

Great hotel and has rapidly become my favorite place to stay in Surabaya. Clean and spacious room, great location and I can’t complement the staff enough. All the hotel team were helpful, friendly and made the stay all the more enjoyable. Can’t recommend enough!

10

CHARLENE

6. maj 2024

·

Overnattede 2 nætter

Service was exceptional and the food was delicious. Property is well-maintained.

10

Nur Sahirrah

31. aug. 2025

·

Overnattede 1 nat

We had a wonderful stay! The team texted us a day before to confirm our booking and consistently checked in to make sure we were well taken care of. We were pleasantly surprised with a complimentary upgrade to the junior suite. Everyone was so attentive and friendly throughout our stay. The room was spotless, comfy bed, amazing view and the hotel looked stunning, and the breakfast buffet was absolutely delicious. Highly recommend this hotel!

10

MYUNGJIN

2. okt. 2025

·

Overnattede 2 nætter

룸 컨디션 깔끔함. 일회용품은 칫솔/치약만 제공함. 조식 훌륭함. 쇼핑몰과 연결되어 있으나 24시간 편의점은 없음.

10

LI

20. aug. 2023

·

Overnattede 3 nætter

excellent hotel with clean room. staff are friendly and nice, they take care of guests , environment is convenient.

Var dette nyttigt?

AI-genereret oversigt baseret på de seneste gæsteanmeldelser

Værelser

Værelserne er komfortable, ofte rummelige med god udsigt og behagelige senge. Nogle gæster rapporterer støj fra gangen eller det omkringliggende område, og en enkelt kommentar nævner et mindre værelse.

Relaterede gæsteanmeldelser

6

Hideyuki

23. jan. 2023

·

Overnattede 1 nat

午後3時チェックイン可能とあるが部屋が用意出来ていなくて、1時間近く待たされた。又、とても騒がしかった。

10

Daniel

14. jun. 2023

·

Overnattede 4 nætter

First and foremost this hotel is located in a very convenient location for access to shops and restaurants in the connecting Pakuwan Mall (Indonesia's largest mall). I travelled with a family with two small children and it was overall very convenient to get groceries, take the kids to the playground, or go out for dinner / lunch. The hotel itself has a modern and clean feel (at time of writing) and the room are well designed, spacious, with large windows with a great view. But I'm giving this hotel a high rating especially because of the positive attitude the staff had towards customer service. I feel like the staff were given autonomy to be their most friendly and helpful they could be. Want to say thanks in particular to Jennifer (Reception), Arnold, Habib, Bima, Ikhlas, Amir and Diah at the restaurant at breakfast time, (actually everyone was very helpful and professional, but we interacted with these the most). The food at the breakfast was really good as well with so many options. So all I would say is, keep doing what you are doing, and please don't let the hotel fall into disrepair or give up on the positive staff working culture.

10

Darren

5. sep. 2025

·

Overnattede 4 nætter

Great hotel and has rapidly become my favorite place to stay in Surabaya. Clean and spacious room, great location and I can’t complement the staff enough. All the hotel team were helpful, friendly and made the stay all the more enjoyable. Can’t recommend enough!

10

Nur Sahirrah

31. aug. 2025

·

Overnattede 1 nat

We had a wonderful stay! The team texted us a day before to confirm our booking and consistently checked in to make sure we were well taken care of. We were pleasantly surprised with a complimentary upgrade to the junior suite. Everyone was so attentive and friendly throughout our stay. The room was spotless, comfy bed, amazing view and the hotel looked stunning, and the breakfast buffet was absolutely delicious. Highly recommend this hotel!

10

Lynn

14. maj 2023

·

Overnattede 4 nætter

Nice location with Pakumon mall besides! Very clean and comfortable room.. Definitely my place to stay on my next trip in Surabaya.

10

Hendry

11. okt. 2023

·

Overnattede 2 nætter

Thank you for upgrading me to a spacious room. The included welcome drink and cake was also delicious. Slight downside is that I can hear noises from hallway quite clearly. Not sure if walls/door needs more soundproofing. Overall fantastic stay.

10

Gina

30. mar. 2024

·

Overnattede 2 nætter

Outstanding and very comfortable!

10

Hannan

11. maj 2024

·

Overnattede 2 nætter

Service is excellent. Being upgraded to bigger room. The only issue is the area is very noisy. We also can hear banging from the top floor which I believe is a dismantling of event equipment. Other than that service is excellent and great location.

8

Steven

13. jan. 2025

·

Overnattede 2 nætter

Everything was amazing and so were the staff. My only comment is the room is a little small. Great toilet size though.

10

Takashi

4. jun. 2024

·

Overnattede 1 nat

Bed was so comfortable.

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AI-genereret oversigt baseret på de seneste gæsteanmeldelser

Service

Servicen er enestående, og personalet beskrives bredt som venligt, opmærksomt og hjælpsomt; flere gæster modtog proaktive beskeder eller gratis opgraderinger. Concierge- og restaurantteams modtager særlig ros for personlig hjælp.

Relaterede gæsteanmeldelser

10

Edward Z J

29. nov. 2025

·

Overnattede 1 nat

Staffs are friendly and helpful!

10

Darren

5. sep. 2025

·

Overnattede 4 nætter

Great hotel and has rapidly become my favorite place to stay in Surabaya. Clean and spacious room, great location and I can’t complement the staff enough. All the hotel team were helpful, friendly and made the stay all the more enjoyable. Can’t recommend enough!

10

Nur Sahirrah

31. aug. 2025

·

Overnattede 1 nat

We had a wonderful stay! The team texted us a day before to confirm our booking and consistently checked in to make sure we were well taken care of. We were pleasantly surprised with a complimentary upgrade to the junior suite. Everyone was so attentive and friendly throughout our stay. The room was spotless, comfy bed, amazing view and the hotel looked stunning, and the breakfast buffet was absolutely delicious. Highly recommend this hotel!

10

Anik

20. nov. 2025

·

Overnattede 1 nat

Room nice and clean , staffs are amazing so friendly and food soooo good soooo many options 👍👍😀😀

10

GO

8. jun. 2024

·

Overnattede 3 nætter

Great service and friendly staff

10

Boo Chua

15. nov. 2023

·

Overnattede 1 nat

Excellent service from all the staff I have met during my stay. Special mention for Mr. Yoga, the duty manager.

10

Wati

18. jul. 2024

·

Overnattede 3 nætter

I am writing to commend the exceptional service I received during my recent stay at your hotel. Randy from the front office assisted me in purchasing my train ticket to Bandung when my app was not working. His calm demeanor and friendly attitude were greatly appreciated, and I want to give kudos to the concierge team for their outstanding service. Additionally, the restaurant staff provided an amazing breakfast experience, remembering my usual order and preparing my latte without me having to ask. The level of personalized service was truly impressive. Overall, my stay at your hotel was wonderful. The staff's professionalism and attentiveness, along with the excellent facilities, made for a memorable experience. I will definitely choose your hotel again when I return to Surabaya, as I usually stay around Tunjungan Plaza. Thank you for maintaining such high standards. Kudos to the entire management and team.

10

Mia

26. dec. 2025

·

Overnattede 1 nat

Best hotel in Surabaya! I booked the hotel for my mum so that she can have the best time on Christmas Day. The Four Points team really went above and beyond to make her feel special and at home. Thank you so much!

10

Henry

2. jul. 2024

·

Overnattede 7 nætter

We have been here several times! Allways totally happy and satisfied! When my husband got sick and we had to stay longer, the staff was so so so helpful! To stay here in this hotel is like feeling at home! Thank you to everyone!

10

Say Min

19. dec. 2025

·

Overnattede 2 nætter

Extremely friendly service from every single staff i meet!

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AI-genereret oversigt baseret på de seneste gæsteanmeldelser

Lokation

Direkte forbindelse til Pakuwon Mall, hvilket giver nem adgang til et bredt udvalg af restauranter og butikker. Anmeldelser beskriver gentagne gange beliggenheden som meget praktisk.

Relaterede gæsteanmeldelser

10

Henry

16. jul. 2024

·

Overnattede 7 nætter

Wonderful hotel! Very friendly and helpful staff! Direct access to largest Mall of Indonesia!

10

Leng teck

13. jul. 2024

·

Overnattede 1 nat

ALL the hotel staff were so polite Breakfast was cheap yet so much variety and good quality food Hotel conveniently connected to a mega mall

10

Simon

29. nov. 2024

·

Overnattede 4 nætter

Wonderful location. Foyer led straight into the mall. Gym facilities and pool were nice and breakfast buffet was exceptional. Only downside no kids crèche (there was one for the connecting hotel but required fees).

8

Lulu

14. aug. 2024

·

Overnattede 1 nat

Great location and next to a mall.

10

Henry

13. nov. 2023

·

Overnattede 26 nætter

Everything was perfekt! We stayed for 3 weeks! Already planning to come again next year! Direct acces to Mall! Many restaurants and shops! Very friendly and helpful staff!

10

Paul

4. dec. 2023

·

Overnattede 4 nætter

Easy access to Pakuwon Mall

10

Edward

6. dec. 2025

·

Overnattede 3 nætter

It is very convenient as it locates just the same building with Pakuwon Mall, the largest shopping mall in Indonesia.

10

Goh

26. okt. 2025

·

Overnattede 1 nat

Conveniently located above a huge mall woth lots of food options and shopping

10

Steven

9. apr. 2025

·

Hotel staff was super nice and breakfast was massive with so many options. It was connected to the mall so it's easy to get in and out to try new restaurants or go shopping.

10

Adrian KimTju

30. jun. 2025

·

Overnattede 8 nætter

It is right next to biggest Pakuwon Mall, connected to many luxus Condominium buildings behind the Mall, breakfast was very lavish, great choices, chef cook came out to greet guests, weekend breakfast has music orchestra and sing in local music, great experiences.

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AI-genereret oversigt baseret på de seneste gæsteanmeldelser

Spisning

Morgenmaden roses bredt for sit udvalg og kvalitet med mange valgmuligheder og lækre indonesiske retter. Personalet og kokkene bemærkes for deres opmærksomme service. Mindre bemærkninger inkluderer manglende specifikke frugter, men den overordnede stemning er stærkt positiv.

Relaterede gæsteanmeldelser

10

Leng teck

13. jul. 2024

·

Overnattede 1 nat

ALL the hotel staff were so polite Breakfast was cheap yet so much variety and good quality food Hotel conveniently connected to a mega mall

10

Leng teck

14. aug. 2025

·

Overnattede 2 nætter

I always stay here when visiting Surabaya Great service and breakfast spread

10

Nur Sahirrah

31. aug. 2025

·

Overnattede 1 nat

We had a wonderful stay! The team texted us a day before to confirm our booking and consistently checked in to make sure we were well taken care of. We were pleasantly surprised with a complimentary upgrade to the junior suite. Everyone was so attentive and friendly throughout our stay. The room was spotless, comfy bed, amazing view and the hotel looked stunning, and the breakfast buffet was absolutely delicious. Highly recommend this hotel!

10

Anik

20. nov. 2025

·

Overnattede 1 nat

Room nice and clean , staffs are amazing so friendly and food soooo good soooo many options 👍👍😀😀

8

Juan Carlos

28. sep. 2025

·

Overnattede 2 nætter

Buen hotel. Bien situado junto a un gra mall de compras. Muchas alternativas para comer. Desayuno muy bueno y amplio. Trato exepcional

10

MYUNGJIN

2. okt. 2025

·

Overnattede 2 nætter

룸 컨디션 깔끔함. 일회용품은 칫솔/치약만 제공함. 조식 훌륭함. 쇼핑몰과 연결되어 있으나 24시간 편의점은 없음.

8

BEE HOON

15. jan. 2026

·

Overnattede 2 nætter

Everything is good. Especially the Peranakan breakfast served. Will definitely come back again.

10

Kim-Fu

5. dec. 2025

·

Overnattede 3 nætter

I love everything that the hotel offers but the breakfast really stood out. They offer the best authentic Indonesian food and more. The chef personally came to us and offered salmon belly soup that is so delicious. The juice is fresh. There are fresh fruits but unfortunately they don’t have my favorite Harum Manis mangoes, sirsak and nangka.

10

Steven

9. apr. 2025

·

Hotel staff was super nice and breakfast was massive with so many options. It was connected to the mall so it's easy to get in and out to try new restaurants or go shopping.

10

Adrian KimTju

30. jun. 2025

·

Overnattede 8 nætter

It is right next to biggest Pakuwon Mall, connected to many luxus Condominium buildings behind the Mall, breakfast was very lavish, great choices, chef cook came out to greet guests, weekend breakfast has music orchestra and sing in local music, great experiences.

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AI-genereret oversigt baseret på de seneste gæsteanmeldelser

Måned	Gennemsnitlig pris
januar	83 US$
februar	84 US$
marts	86 US$
april	82 US$
maj	80 US$
juni	77 US$
juli	74 US$
august	83 US$
september	74 US$
oktober	81 US$
november	83 US$
december	86 US$

sø.	ma.	ti.	on.	to.	fr.	lø.
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17 $94
18 $94	19 $95	20 $105	21 $98	22 $91	23 $84	24 $86
25 $83	26 $85	27 $85	28 $86	29 $140	30 $266	31

sø.	ma.	ti.	on.	to.	fr.	lø.
1 $86	2 $84	3 $83	4 $86	5 $85	6 $85	7 $91
8 $85	9 $84	10 $84	11 $85	12 $86	13 $86	14 $86
15 $96	16 $86	17 $86	18 $86	19 $86	20 $86	21 $86
22 $86	23 $86	24 $86	25 $86	26 $86	27 $86	28 $86
29 $86	30 $86

Four Points by Sheraton Surabaya, Pakuwon Indah

Priser på Four Points by Sheraton Surabaya, Pakuwon Indah

Gennemsnitlige månedlige priser

Om dette overnatningssted

Lokation

Værelsesmuligheder

Værelse - 1 kingsize-seng - ikke-ryger

Junior-suite - 1 kingsize-seng - ikke-ryger

Værelse - 2 enkeltsenge - ikke-ryger

Familieværelse - 1 kingsize-seng

Premium-suite - 1 kingsize-seng - ikke-ryger

Gæsteanmeldelser af Four Points by Sheraton Surabaya, Pakuwon Indah

Hvad siger gæsterne

Overnatningsstedets retninglinjer

Indtjekningsanvisninger

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