Name: Four Points by Sheraton Surabaya, Pakuwon Indah
Address: Pakuwon Mall, Surabaya, Ost-Java, ID
Price range: 83 $–266 $ per night
Rating: 9.28

Was Gäste sagen

Im Four Points by Sheraton Surabaya, Pakuwon Indah loben Gäste durchweg das außergewöhnlich freundliche Personal, das umfangreiche und schmackhafte Frühstück und die günstige Verbindung zum Pakuwon Mall. Sie erwähnen saubere, komfortable Zimmer – oft geräumig – mit beeindruckender Aussicht.

Viele schätzen auch den Pool, das Fitnesscenter und die Aussicht von der Dachbar. Einige Gäste bemängeln Lärm aus der Umgebung oder vom Flur, und einige wenige weisen auf kleinere Unannehmlichkeiten wie kalte öffentliche Bereiche oder gelegentliche Verspätungen hin. Insgesamt eignet sich das Hotel für Reisende, die Komfort und Bequemlichkeit schätzen.

Leistungen

Sauberkeit

Zimmer

Dienstleistung

Lage

Gastronomie

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Leistungen

Gäste schätzen häufig den Pool und das Fitnesscenter, und mehrere heben die Aussicht von der Dachbar hervor. Eine Bewertung erwähnt sehr kalte Klimaanlage in öffentlichen Bereichen, und eine andere stellt fest, dass dieses Hotel keine Kinderbetreuung bietet.

Ähnliche Gästebewertungen

10

Henry

31. März 2023

·

Aufenthalt für 7 Nächte

Schönes Zimmer! Direkter Zugang zur Mall! Freundliches Personal! Die Klimaanlage im Hotel ist extrem kalt! Etwas zu kalt in Lobby, Flur, Aufzug!

10

Henry

30. Apr. 2024

·

Aufenthalt für 19 Nächte

Very friendly and helpful staff! Direct access to Pakuwan Mall! Nice Pool and fitness Center! We stay in this hotel every year and will come again!

10

Simon

29. Nov. 2024

·

Aufenthalt für 4 Nächte

Wonderful location. Foyer led straight into the mall. Gym facilities and pool were nice and breakfast buffet was exceptional. Only downside no kids crèche (there was one for the connecting hotel but required fees).

10

HITOSHI

18. Sept. 2023

·

Aufenthalt für 2 Nächte

Especially the view from the bar was the best.

10

Ivan

4. Juni 2024

·

Aufenthalt für 2 Nächte

Great view from the rooftop and nice swimming pool

10

Henry

3. Apr. 2023

·

Aufenthalt für 7 Nächte

Schönes Hotel! Direkter Zugang zur Mall! Sehr freundliches Personal! Schöner Pool! Großer sauberer Fitnessbereich!

10

Wati

18. Juli 2024

·

Aufenthalt für 3 Nächte

I am writing to commend the exceptional service I received during my recent stay at your hotel. Randy from the front office assisted me in purchasing my train ticket to Bandung when my app was not working. His calm demeanor and friendly attitude were greatly appreciated, and I want to give kudos to the concierge team for their outstanding service. Additionally, the restaurant staff provided an amazing breakfast experience, remembering my usual order and preparing my latte without me having to ask. The level of personalized service was truly impressive. Overall, my stay at your hotel was wonderful. The staff's professionalism and attentiveness, along with the excellent facilities, made for a memorable experience. I will definitely choose your hotel again when I return to Surabaya, as I usually stay around Tunjungan Plaza. Thank you for maintaining such high standards. Kudos to the entire management and team.

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Sauberkeit

Bewertungen weisen durchweg auf saubere, gepflegte Zimmer hin, mit Kommentaren zu tadellosen Räumen und guter Wartung.

Ähnliche Gästebewertungen

10

RYUSEI

22. Okt. 2023

·

Aufenthalt für 2 Nächte

部屋は綺麗で過ごしやすく、かつ朝食も満足でした。初宿泊でアップグレードして頂いたところもありがたかったです。

8

Hideyuki

9. Jan. 2022

·

Aufenthalt für eine Nacht

大変清潔で良いと思う。

10

Andrew

27. Aug. 2022

·

Aufenthalt für 2 Nächte

First time staying, staff were very friendly and quick to assist with anything. Room is clean, bed comfy. Definitely deserves another stay.

10

pr.saitout

7. Feb. 2024

·

Aufenthalt für eine Nacht

So nice hospitality. Good room and clean.

10

Martin

15. Nov. 2024

·

Aufenthalt für 3 Nächte

Middle of the city, clean, easy access to the mall, varieties of food

10

Darren

5. Sept. 2025

·

Aufenthalt für 4 Nächte

Great hotel and has rapidly become my favorite place to stay in Surabaya. Clean and spacious room, great location and I can’t complement the staff enough. All the hotel team were helpful, friendly and made the stay all the more enjoyable. Can’t recommend enough!

10

CHARLENE

6. Mai 2024

·

Aufenthalt für 2 Nächte

Service was exceptional and the food was delicious. Property is well-maintained.

10

Nur Sahirrah

31. Aug. 2025

·

Aufenthalt für eine Nacht

We had a wonderful stay! The team texted us a day before to confirm our booking and consistently checked in to make sure we were well taken care of. We were pleasantly surprised with a complimentary upgrade to the junior suite. Everyone was so attentive and friendly throughout our stay. The room was spotless, comfy bed, amazing view and the hotel looked stunning, and the breakfast buffet was absolutely delicious. Highly recommend this hotel!

10

MYUNGJIN

2. Okt. 2025

·

Aufenthalt für 2 Nächte

룸 컨디션 깔끔함. 일회용품은 칫솔/치약만 제공함. 조식 훌륭함. 쇼핑몰과 연결되어 있으나 24시간 편의점은 없음.

10

LI

20. Aug. 2023

·

Aufenthalt für 3 Nächte

excellent hotel with clean room. staff are friendly and nice, they take care of guests , environment is convenient.

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Zimmer

Die Zimmer sind komfortabel, oft geräumig mit guter Aussicht und bequemen Betten. Einige Gäste berichten von Lärm aus dem Flur oder der Umgebung, und ein einzelner Kommentar erwähnt ein kleineres Zimmer.

Ähnliche Gästebewertungen

6

Hideyuki

23. Jan. 2023

·

Aufenthalt für eine Nacht

午後3時チェックイン可能とあるが部屋が用意出来ていなくて、1時間近く待たされた。又、とても騒がしかった。

10

Daniel

14. Juni 2023

·

Aufenthalt für 4 Nächte

First and foremost this hotel is located in a very convenient location for access to shops and restaurants in the connecting Pakuwan Mall (Indonesia's largest mall). I travelled with a family with two small children and it was overall very convenient to get groceries, take the kids to the playground, or go out for dinner / lunch. The hotel itself has a modern and clean feel (at time of writing) and the room are well designed, spacious, with large windows with a great view. But I'm giving this hotel a high rating especially because of the positive attitude the staff had towards customer service. I feel like the staff were given autonomy to be their most friendly and helpful they could be. Want to say thanks in particular to Jennifer (Reception), Arnold, Habib, Bima, Ikhlas, Amir and Diah at the restaurant at breakfast time, (actually everyone was very helpful and professional, but we interacted with these the most). The food at the breakfast was really good as well with so many options. So all I would say is, keep doing what you are doing, and please don't let the hotel fall into disrepair or give up on the positive staff working culture.

10

Darren

5. Sept. 2025

·

Aufenthalt für 4 Nächte

Great hotel and has rapidly become my favorite place to stay in Surabaya. Clean and spacious room, great location and I can’t complement the staff enough. All the hotel team were helpful, friendly and made the stay all the more enjoyable. Can’t recommend enough!

10

Nur Sahirrah

31. Aug. 2025

·

Aufenthalt für eine Nacht

We had a wonderful stay! The team texted us a day before to confirm our booking and consistently checked in to make sure we were well taken care of. We were pleasantly surprised with a complimentary upgrade to the junior suite. Everyone was so attentive and friendly throughout our stay. The room was spotless, comfy bed, amazing view and the hotel looked stunning, and the breakfast buffet was absolutely delicious. Highly recommend this hotel!

10

Lynn

14. Mai 2023

·

Aufenthalt für 4 Nächte

Nice location with Pakumon mall besides! Very clean and comfortable room.. Definitely my place to stay on my next trip in Surabaya.

10

Hendry

11. Okt. 2023

·

Aufenthalt für 2 Nächte

Thank you for upgrading me to a spacious room. The included welcome drink and cake was also delicious. Slight downside is that I can hear noises from hallway quite clearly. Not sure if walls/door needs more soundproofing. Overall fantastic stay.

10

Gina

30. März 2024

·

Aufenthalt für 2 Nächte

Outstanding and very comfortable!

10

Hannan

11. Mai 2024

·

Aufenthalt für 2 Nächte

Service is excellent. Being upgraded to bigger room. The only issue is the area is very noisy. We also can hear banging from the top floor which I believe is a dismantling of event equipment. Other than that service is excellent and great location.

8

Steven

13. Jan. 2025

·

Aufenthalt für 2 Nächte

Everything was amazing and so were the staff. My only comment is the room is a little small. Great toilet size though.

10

Takashi

4. Juni 2024

·

Aufenthalt für eine Nacht

Bed was so comfortable.

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Dienstleistung

Der Service ist herausragend, das Personal wird durchweg als freundlich, aufmerksam und hilfsbereit beschrieben; mehrere Gäste erhielten proaktive Nachrichten oder kostenlose Upgrades. Das Concierge- und Restaurantteam erhält besondere Anerkennung für persönliche Hilfe.

Ähnliche Gästebewertungen

10

Edward Z J

29. Nov. 2025

·

Aufenthalt für eine Nacht

Staffs are friendly and helpful!

10

Darren

5. Sept. 2025

·

Aufenthalt für 4 Nächte

Great hotel and has rapidly become my favorite place to stay in Surabaya. Clean and spacious room, great location and I can’t complement the staff enough. All the hotel team were helpful, friendly and made the stay all the more enjoyable. Can’t recommend enough!

10

Nur Sahirrah

31. Aug. 2025

·

Aufenthalt für eine Nacht

We had a wonderful stay! The team texted us a day before to confirm our booking and consistently checked in to make sure we were well taken care of. We were pleasantly surprised with a complimentary upgrade to the junior suite. Everyone was so attentive and friendly throughout our stay. The room was spotless, comfy bed, amazing view and the hotel looked stunning, and the breakfast buffet was absolutely delicious. Highly recommend this hotel!

10

Anik

20. Nov. 2025

·

Aufenthalt für eine Nacht

Room nice and clean , staffs are amazing so friendly and food soooo good soooo many options 👍👍😀😀

10

GO

8. Juni 2024

·

Aufenthalt für 3 Nächte

Great service and friendly staff

10

Boo Chua

15. Nov. 2023

·

Aufenthalt für eine Nacht

Excellent service from all the staff I have met during my stay. Special mention for Mr. Yoga, the duty manager.

10

Wati

18. Juli 2024

·

Aufenthalt für 3 Nächte

I am writing to commend the exceptional service I received during my recent stay at your hotel. Randy from the front office assisted me in purchasing my train ticket to Bandung when my app was not working. His calm demeanor and friendly attitude were greatly appreciated, and I want to give kudos to the concierge team for their outstanding service. Additionally, the restaurant staff provided an amazing breakfast experience, remembering my usual order and preparing my latte without me having to ask. The level of personalized service was truly impressive. Overall, my stay at your hotel was wonderful. The staff's professionalism and attentiveness, along with the excellent facilities, made for a memorable experience. I will definitely choose your hotel again when I return to Surabaya, as I usually stay around Tunjungan Plaza. Thank you for maintaining such high standards. Kudos to the entire management and team.

10

Mia

26. Dez. 2025

·

Aufenthalt für eine Nacht

Best hotel in Surabaya! I booked the hotel for my mum so that she can have the best time on Christmas Day. The Four Points team really went above and beyond to make her feel special and at home. Thank you so much!

10

Henry

2. Juli 2024

·

Aufenthalt für 7 Nächte

We have been here several times! Allways totally happy and satisfied! When my husband got sick and we had to stay longer, the staff was so so so helpful! To stay here in this hotel is like feeling at home! Thank you to everyone!

10

Say Min

19. Dez. 2025

·

Aufenthalt für 2 Nächte

Extremely friendly service from every single staff i meet!

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Lage

Direkt mit dem Pakuwon Mall verbunden, das einen einfachen Zugang zu umfangreichen Speisemöglichkeiten und Geschäften bietet. Bewertungen beschreiben die Lage wiederholt als sehr bequem.

Ähnliche Gästebewertungen

10

Henry

16. Juli 2024

·

Aufenthalt für 7 Nächte

Wonderful hotel! Very friendly and helpful staff! Direct access to largest Mall of Indonesia!

10

Leng teck

13. Juli 2024

·

Aufenthalt für eine Nacht

ALL the hotel staff were so polite Breakfast was cheap yet so much variety and good quality food Hotel conveniently connected to a mega mall

10

Simon

29. Nov. 2024

·

Aufenthalt für 4 Nächte

Wonderful location. Foyer led straight into the mall. Gym facilities and pool were nice and breakfast buffet was exceptional. Only downside no kids crèche (there was one for the connecting hotel but required fees).

8

Lulu

14. Aug. 2024

·

Aufenthalt für eine Nacht

Great location and next to a mall.

10

Henry

13. Nov. 2023

·

Aufenthalt für 26 Nächte

Everything was perfekt! We stayed for 3 weeks! Already planning to come again next year! Direct acces to Mall! Many restaurants and shops! Very friendly and helpful staff!

10

Paul

4. Dez. 2023

·

Aufenthalt für 4 Nächte

Easy access to Pakuwon Mall

10

Edward

6. Dez. 2025

·

Aufenthalt für 3 Nächte

It is very convenient as it locates just the same building with Pakuwon Mall, the largest shopping mall in Indonesia.

10

Goh

26. Okt. 2025

·

Aufenthalt für eine Nacht

Conveniently located above a huge mall woth lots of food options and shopping

10

Steven

9. Apr. 2025

·

Hotel staff was super nice and breakfast was massive with so many options. It was connected to the mall so it's easy to get in and out to try new restaurants or go shopping.

10

Adrian KimTju

30. Juni 2025

·

Aufenthalt für 8 Nächte

It is right next to biggest Pakuwon Mall, connected to many luxus Condominium buildings behind the Mall, breakfast was very lavish, great choices, chef cook came out to greet guests, weekend breakfast has music orchestra and sing in local music, great experiences.

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Gastronomie

Das Frühstück wird für seine Vielfalt und Qualität sehr gelobt, mit vielen Optionen und schmackhaften indonesischen Gerichten. Das Personal und die Köche werden für ihren aufmerksamen Service gelobt. Geringfügige Bemerkungen beziehen sich auf fehlende bestimmte Früchte, aber die Gesamtstimmung ist durchweg positiv.

Ähnliche Gästebewertungen

10

Leng teck

13. Juli 2024

·

Aufenthalt für eine Nacht

ALL the hotel staff were so polite Breakfast was cheap yet so much variety and good quality food Hotel conveniently connected to a mega mall

10

Leng teck

14. Aug. 2025

·

Aufenthalt für 2 Nächte

I always stay here when visiting Surabaya Great service and breakfast spread

10

Nur Sahirrah

31. Aug. 2025

·

Aufenthalt für eine Nacht

We had a wonderful stay! The team texted us a day before to confirm our booking and consistently checked in to make sure we were well taken care of. We were pleasantly surprised with a complimentary upgrade to the junior suite. Everyone was so attentive and friendly throughout our stay. The room was spotless, comfy bed, amazing view and the hotel looked stunning, and the breakfast buffet was absolutely delicious. Highly recommend this hotel!

10

Anik

20. Nov. 2025

·

Aufenthalt für eine Nacht

Room nice and clean , staffs are amazing so friendly and food soooo good soooo many options 👍👍😀😀

8

Juan Carlos

28. Sept. 2025

·

Aufenthalt für 2 Nächte

Buen hotel. Bien situado junto a un gra mall de compras. Muchas alternativas para comer. Desayuno muy bueno y amplio. Trato exepcional

10

MYUNGJIN

2. Okt. 2025

·

Aufenthalt für 2 Nächte

룸 컨디션 깔끔함. 일회용품은 칫솔/치약만 제공함. 조식 훌륭함. 쇼핑몰과 연결되어 있으나 24시간 편의점은 없음.

8

BEE HOON

15. Jan. 2026

·

Aufenthalt für 2 Nächte

Everything is good. Especially the Peranakan breakfast served. Will definitely come back again.

10

Kim-Fu

5. Dez. 2025

·

Aufenthalt für 3 Nächte

I love everything that the hotel offers but the breakfast really stood out. They offer the best authentic Indonesian food and more. The chef personally came to us and offered salmon belly soup that is so delicious. The juice is fresh. There are fresh fruits but unfortunately they don’t have my favorite Harum Manis mangoes, sirsak and nangka.

10

Steven

9. Apr. 2025

·

Hotel staff was super nice and breakfast was massive with so many options. It was connected to the mall so it's easy to get in and out to try new restaurants or go shopping.

10

Adrian KimTju

30. Juni 2025

·

Aufenthalt für 8 Nächte

It is right next to biggest Pakuwon Mall, connected to many luxus Condominium buildings behind the Mall, breakfast was very lavish, great choices, chef cook came out to greet guests, weekend breakfast has music orchestra and sing in local music, great experiences.

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Monat	Durchschnittspreis
Januar	83 $
Februar	84 $
März	86 $
April	82 $
Mai	80 $
Juni	77 $
Juli	74 $
August	83 $
September	74 $
Oktober	81 $
November	83 $
Dezember	86 $

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17 $87
18 $84	19 $84	20 $99	21 $98	22 $91	23 $84	24 $86
25 $83	26 $85	27 $85	28 $86	29 $140	30 $266	31

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
1 $86	2 $84	3 $83	4 $86	5 $85	6 $85	7 $91
8 $85	9 $84	10 $84	11 $85	12 $86	13 $86	14 $86
15 $96	16 $86	17 $86	18 $86	19 $86	20 $86	21 $86
22 $86	23 $86	24 $86	25 $86	26 $86	27 $86	28 $86
29 $86	30 $86

Four Points by Sheraton Surabaya, Pakuwon Indah

Preise für Four Points by Sheraton Surabaya, Pakuwon Indah

Monatliche Durchschnittspreise

Über diese Unterkunft

Lage

Zimmeroptionen

Zimmer, 1 King-Bett, Nichtraucher

Junior-Suite, 1 King-Bett, Nichtraucher

Zimmer, 2 Einzelbetten, Nichtraucher

Familienzimmer, 1 King-Bett

Premium-Suite, 1 King-Bett, Nichtraucher

Gästebewertungen zu Four Points by Sheraton Surabaya, Pakuwon Indah

Was Gäste sagen

Richtlinien der Unterkunft

Hinweise zum Check-in

Gut zu wissen

Optionale Extras

Preise für kommende Reisedaten

Unternehmensdetails