Name: Four Points by Sheraton Surabaya, Pakuwon Indah
Address: Pakuwon Mall, Surabaya, Java Oriental, ID
Price range: 83 US$–266 US$ per night
Rating: 9.28

Opiniones de los huéspedes

En el Four Points by Sheraton Surabaya, Pakuwon Indah, los huéspedes elogian constantemente la amabilidad excepcional del personal, el desayuno abundante y delicioso, y la cómoda conexión con el centro comercial Pakuwon Mall, destacando habitaciones limpias y confortables, a menudo espaciosas, con vistas impresionantes.

Muchos también disfrutan de la piscina, el gimnasio y las vistas desde el bar en la azotea. Algunos huéspedes mencionan ruido procedente de la zona o del pasillo, y unos pocos señalan inconvenientes menores, como áreas comunes frías o retrasos ocasionales. En general, es ideal para viajeros que priorizan la comodidad y la conveniencia.

Instalaciones

Limpieza

Habitaciones

Servicio

Ubicación

Comida

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Instalaciones

Los huéspedes aprecian con frecuencia la piscina y el gimnasio, y varios destacan las vistas desde el bar de la azotea. Una reseña menciona un aire acondicionado muy frío en las áreas comunes, y otra señala la ausencia de una guardería infantil en este hotel.

Reseñas de huéspedes relacionadas

10

Henry

31 mar 2023

·

Se alojó 7 noches

Schönes Zimmer! Direkter Zugang zur Mall! Freundliches Personal! Die Klimaanlage im Hotel ist extrem kalt! Etwas zu kalt in Lobby, Flur, Aufzug!

10

Henry

30 abr 2024

·

Se alojó 19 noches

Very friendly and helpful staff! Direct access to Pakuwan Mall! Nice Pool and fitness Center! We stay in this hotel every year and will come again!

10

Simon

29 nov 2024

·

Se alojó 4 noches

Wonderful location. Foyer led straight into the mall. Gym facilities and pool were nice and breakfast buffet was exceptional. Only downside no kids crèche (there was one for the connecting hotel but required fees).

10

HITOSHI

18 sept 2023

·

Se alojó 2 noches

Especially the view from the bar was the best.

10

Ivan

4 jun 2024

·

Se alojó 2 noches

Great view from the rooftop and nice swimming pool

10

Henry

3 abr 2023

·

Se alojó 7 noches

Schönes Hotel! Direkter Zugang zur Mall! Sehr freundliches Personal! Schöner Pool! Großer sauberer Fitnessbereich!

10

Wati

18 jul 2024

·

Se alojó 3 noches

I am writing to commend the exceptional service I received during my recent stay at your hotel. Randy from the front office assisted me in purchasing my train ticket to Bandung when my app was not working. His calm demeanor and friendly attitude were greatly appreciated, and I want to give kudos to the concierge team for their outstanding service. Additionally, the restaurant staff provided an amazing breakfast experience, remembering my usual order and preparing my latte without me having to ask. The level of personalized service was truly impressive. Overall, my stay at your hotel was wonderful. The staff's professionalism and attentiveness, along with the excellent facilities, made for a memorable experience. I will definitely choose your hotel again when I return to Surabaya, as I usually stay around Tunjungan Plaza. Thank you for maintaining such high standards. Kudos to the entire management and team.

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Resumen generado por IA en función de reseñas recientes de los huéspedes.

Limpieza

Las reseñas señalan constantemente habitaciones limpias y bien mantenidas, con comentarios sobre espacios impecables y un buen mantenimiento.

Reseñas de huéspedes relacionadas

10

RYUSEI

22 oct 2023

·

Se alojó 2 noches

部屋は綺麗で過ごしやすく、かつ朝食も満足でした。初宿泊でアップグレードして頂いたところもありがたかったです。

8

Hideyuki

9 ene 2022

·

Se alojó 1 noche

大変清潔で良いと思う。

10

Andrew

27 ago 2022

·

Se alojó 2 noches

First time staying, staff were very friendly and quick to assist with anything. Room is clean, bed comfy. Definitely deserves another stay.

10

pr.saitout

7 feb 2024

·

Se alojó 1 noche

So nice hospitality. Good room and clean.

10

Martin

15 nov 2024

·

Se alojó 3 noches

Middle of the city, clean, easy access to the mall, varieties of food

10

Darren

5 sept 2025

·

Se alojó 4 noches

Great hotel and has rapidly become my favorite place to stay in Surabaya. Clean and spacious room, great location and I can’t complement the staff enough. All the hotel team were helpful, friendly and made the stay all the more enjoyable. Can’t recommend enough!

10

CHARLENE

6 may 2024

·

Se alojó 2 noches

Service was exceptional and the food was delicious. Property is well-maintained.

10

Nur Sahirrah

31 ago 2025

·

Se alojó 1 noche

We had a wonderful stay! The team texted us a day before to confirm our booking and consistently checked in to make sure we were well taken care of. We were pleasantly surprised with a complimentary upgrade to the junior suite. Everyone was so attentive and friendly throughout our stay. The room was spotless, comfy bed, amazing view and the hotel looked stunning, and the breakfast buffet was absolutely delicious. Highly recommend this hotel!

10

MYUNGJIN

2 oct 2025

·

Se alojó 2 noches

룸 컨디션 깔끔함. 일회용품은 칫솔/치약만 제공함. 조식 훌륭함. 쇼핑몰과 연결되어 있으나 24시간 편의점은 없음.

10

LI

20 ago 2023

·

Se alojó 3 noches

excellent hotel with clean room. staff are friendly and nice, they take care of guests , environment is convenient.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Habitaciones

Las habitaciones son cómodas, a menudo espaciosas, con buenas vistas y camas acogedoras. Algunos huéspedes informan de ruido procedente del pasillo o de los alrededores, y un comentario aislado menciona una habitación más pequeña.

Reseñas de huéspedes relacionadas

6

Hideyuki

23 ene 2023

·

Se alojó 1 noche

午後3時チェックイン可能とあるが部屋が用意出来ていなくて、1時間近く待たされた。又、とても騒がしかった。

10

Daniel

14 jun 2023

·

Se alojó 4 noches

First and foremost this hotel is located in a very convenient location for access to shops and restaurants in the connecting Pakuwan Mall (Indonesia's largest mall). I travelled with a family with two small children and it was overall very convenient to get groceries, take the kids to the playground, or go out for dinner / lunch. The hotel itself has a modern and clean feel (at time of writing) and the room are well designed, spacious, with large windows with a great view. But I'm giving this hotel a high rating especially because of the positive attitude the staff had towards customer service. I feel like the staff were given autonomy to be their most friendly and helpful they could be. Want to say thanks in particular to Jennifer (Reception), Arnold, Habib, Bima, Ikhlas, Amir and Diah at the restaurant at breakfast time, (actually everyone was very helpful and professional, but we interacted with these the most). The food at the breakfast was really good as well with so many options. So all I would say is, keep doing what you are doing, and please don't let the hotel fall into disrepair or give up on the positive staff working culture.

10

Darren

5 sept 2025

·

Se alojó 4 noches

Great hotel and has rapidly become my favorite place to stay in Surabaya. Clean and spacious room, great location and I can’t complement the staff enough. All the hotel team were helpful, friendly and made the stay all the more enjoyable. Can’t recommend enough!

10

Nur Sahirrah

31 ago 2025

·

Se alojó 1 noche

We had a wonderful stay! The team texted us a day before to confirm our booking and consistently checked in to make sure we were well taken care of. We were pleasantly surprised with a complimentary upgrade to the junior suite. Everyone was so attentive and friendly throughout our stay. The room was spotless, comfy bed, amazing view and the hotel looked stunning, and the breakfast buffet was absolutely delicious. Highly recommend this hotel!

10

Lynn

14 may 2023

·

Se alojó 4 noches

Nice location with Pakumon mall besides! Very clean and comfortable room.. Definitely my place to stay on my next trip in Surabaya.

10

Hendry

11 oct 2023

·

Se alojó 2 noches

Thank you for upgrading me to a spacious room. The included welcome drink and cake was also delicious. Slight downside is that I can hear noises from hallway quite clearly. Not sure if walls/door needs more soundproofing. Overall fantastic stay.

10

Gina

30 mar 2024

·

Se alojó 2 noches

Outstanding and very comfortable!

10

Hannan

11 may 2024

·

Se alojó 2 noches

Service is excellent. Being upgraded to bigger room. The only issue is the area is very noisy. We also can hear banging from the top floor which I believe is a dismantling of event equipment. Other than that service is excellent and great location.

8

Steven

13 ene 2025

·

Se alojó 2 noches

Everything was amazing and so were the staff. My only comment is the room is a little small. Great toilet size though.

10

Takashi

4 jun 2024

·

Se alojó 1 noche

Bed was so comfortable.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Servicio

El servicio es sobresaliente, con un personal ampliamente descrito como amable, atento y que se esfuerza al máximo; varios huéspedes recibieron mensajes proactivos o mejoras de categoría gratuitas. El equipo de conserjería y los restaurantes reciben elogios específicos por su ayuda personalizada.

Reseñas de huéspedes relacionadas

10

Edward Z J

29 nov 2025

·

Se alojó 1 noche

Staffs are friendly and helpful!

10

Darren

5 sept 2025

·

Se alojó 4 noches

Great hotel and has rapidly become my favorite place to stay in Surabaya. Clean and spacious room, great location and I can’t complement the staff enough. All the hotel team were helpful, friendly and made the stay all the more enjoyable. Can’t recommend enough!

10

Nur Sahirrah

31 ago 2025

·

Se alojó 1 noche

We had a wonderful stay! The team texted us a day before to confirm our booking and consistently checked in to make sure we were well taken care of. We were pleasantly surprised with a complimentary upgrade to the junior suite. Everyone was so attentive and friendly throughout our stay. The room was spotless, comfy bed, amazing view and the hotel looked stunning, and the breakfast buffet was absolutely delicious. Highly recommend this hotel!

10

Anik

20 nov 2025

·

Se alojó 1 noche

Room nice and clean , staffs are amazing so friendly and food soooo good soooo many options 👍👍😀😀

10

GO

8 jun 2024

·

Se alojó 3 noches

Great service and friendly staff

10

Boo Chua

15 nov 2023

·

Se alojó 1 noche

Excellent service from all the staff I have met during my stay. Special mention for Mr. Yoga, the duty manager.

10

Wati

18 jul 2024

·

Se alojó 3 noches

I am writing to commend the exceptional service I received during my recent stay at your hotel. Randy from the front office assisted me in purchasing my train ticket to Bandung when my app was not working. His calm demeanor and friendly attitude were greatly appreciated, and I want to give kudos to the concierge team for their outstanding service. Additionally, the restaurant staff provided an amazing breakfast experience, remembering my usual order and preparing my latte without me having to ask. The level of personalized service was truly impressive. Overall, my stay at your hotel was wonderful. The staff's professionalism and attentiveness, along with the excellent facilities, made for a memorable experience. I will definitely choose your hotel again when I return to Surabaya, as I usually stay around Tunjungan Plaza. Thank you for maintaining such high standards. Kudos to the entire management and team.

10

Mia

26 dic 2025

·

Se alojó 1 noche

Best hotel in Surabaya! I booked the hotel for my mum so that she can have the best time on Christmas Day. The Four Points team really went above and beyond to make her feel special and at home. Thank you so much!

10

Henry

2 jul 2024

·

Se alojó 7 noches

We have been here several times! Allways totally happy and satisfied! When my husband got sick and we had to stay longer, the staff was so so so helpful! To stay here in this hotel is like feeling at home! Thank you to everyone!

10

Say Min

19 dic 2025

·

Se alojó 2 noches

Extremely friendly service from every single staff i meet!

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Ubicación

Conectado directamente con el centro comercial Pakuwon Mall, lo que ofrece fácil acceso a una amplia gama de restaurantes y tiendas. Las reseñas describen repetidamente la ubicación como muy conveniente.

Reseñas de huéspedes relacionadas

10

Henry

16 jul 2024

·

Se alojó 7 noches

Wonderful hotel! Very friendly and helpful staff! Direct access to largest Mall of Indonesia!

10

Leng teck

13 jul 2024

·

Se alojó 1 noche

ALL the hotel staff were so polite Breakfast was cheap yet so much variety and good quality food Hotel conveniently connected to a mega mall

10

Simon

29 nov 2024

·

Se alojó 4 noches

Wonderful location. Foyer led straight into the mall. Gym facilities and pool were nice and breakfast buffet was exceptional. Only downside no kids crèche (there was one for the connecting hotel but required fees).

8

Lulu

14 ago 2024

·

Se alojó 1 noche

Great location and next to a mall.

10

Henry

13 nov 2023

·

Se alojó 26 noches

Everything was perfekt! We stayed for 3 weeks! Already planning to come again next year! Direct acces to Mall! Many restaurants and shops! Very friendly and helpful staff!

10

Paul

4 dic 2023

·

Se alojó 4 noches

Easy access to Pakuwon Mall

10

Edward

6 dic 2025

·

Se alojó 3 noches

It is very convenient as it locates just the same building with Pakuwon Mall, the largest shopping mall in Indonesia.

10

Goh

26 oct 2025

·

Se alojó 1 noche

Conveniently located above a huge mall woth lots of food options and shopping

10

Steven

9 abr 2025

·

Hotel staff was super nice and breakfast was massive with so many options. It was connected to the mall so it's easy to get in and out to try new restaurants or go shopping.

10

Adrian KimTju

30 jun 2025

·

Se alojó 8 noches

It is right next to biggest Pakuwon Mall, connected to many luxus Condominium buildings behind the Mall, breakfast was very lavish, great choices, chef cook came out to greet guests, weekend breakfast has music orchestra and sing in local music, great experiences.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Comida

El desayuno recibe elogios generalizados por su variedad y calidad, con muchas opciones y deliciosos platos indonesios, y se destaca al personal y a los chefs por su servicio atento. Algunos comentarios menores mencionan la falta de frutas específicas, pero el sentimiento general es muy positivo.

Reseñas de huéspedes relacionadas

10

Leng teck

13 jul 2024

·

Se alojó 1 noche

ALL the hotel staff were so polite Breakfast was cheap yet so much variety and good quality food Hotel conveniently connected to a mega mall

10

Leng teck

14 ago 2025

·

Se alojó 2 noches

I always stay here when visiting Surabaya Great service and breakfast spread

10

Nur Sahirrah

31 ago 2025

·

Se alojó 1 noche

We had a wonderful stay! The team texted us a day before to confirm our booking and consistently checked in to make sure we were well taken care of. We were pleasantly surprised with a complimentary upgrade to the junior suite. Everyone was so attentive and friendly throughout our stay. The room was spotless, comfy bed, amazing view and the hotel looked stunning, and the breakfast buffet was absolutely delicious. Highly recommend this hotel!

10

Anik

20 nov 2025

·

Se alojó 1 noche

Room nice and clean , staffs are amazing so friendly and food soooo good soooo many options 👍👍😀😀

8

Juan Carlos

28 sept 2025

·

Se alojó 2 noches

Buen hotel. Bien situado junto a un gra mall de compras. Muchas alternativas para comer. Desayuno muy bueno y amplio. Trato exepcional

10

MYUNGJIN

2 oct 2025

·

Se alojó 2 noches

룸 컨디션 깔끔함. 일회용품은 칫솔/치약만 제공함. 조식 훌륭함. 쇼핑몰과 연결되어 있으나 24시간 편의점은 없음.

8

BEE HOON

15 ene 2026

·

Se alojó 2 noches

Everything is good. Especially the Peranakan breakfast served. Will definitely come back again.

10

Kim-Fu

5 dic 2025

·

Se alojó 3 noches

I love everything that the hotel offers but the breakfast really stood out. They offer the best authentic Indonesian food and more. The chef personally came to us and offered salmon belly soup that is so delicious. The juice is fresh. There are fresh fruits but unfortunately they don’t have my favorite Harum Manis mangoes, sirsak and nangka.

10

Steven

9 abr 2025

·

Hotel staff was super nice and breakfast was massive with so many options. It was connected to the mall so it's easy to get in and out to try new restaurants or go shopping.

10

Adrian KimTju

30 jun 2025

·

Se alojó 8 noches

It is right next to biggest Pakuwon Mall, connected to many luxus Condominium buildings behind the Mall, breakfast was very lavish, great choices, chef cook came out to greet guests, weekend breakfast has music orchestra and sing in local music, great experiences.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Mes	Precio medio
enero	83 US$
febrero	84 US$
marzo	86 US$
abril	82 US$
mayo	80 US$
junio	77 US$
julio	74 US$
agosto	83 US$
septiembre	74 US$
octubre	81 US$
noviembre	83 US$
diciembre	86 US$

DO	LU	MA	MI	JU	VI	SA
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17 $92
18 $94	19 $95	20 $105	21 $98	22 $91	23 $84	24 $86
25 $83	26 $85	27 $85	28 $86	29 $140	30 $266	31

DO	LU	MA	MI	JU	VI	SA
1 $86	2 $84	3 $83	4 $86	5 $85	6 $85	7 $91
8 $85	9 $84	10 $84	11 $85	12 $86	13 $86	14 $86
15 $96	16 $86	17 $86	18 $86	19 $86	20 $86	21 $86
22 $86	23 $86	24 $86	25 $86	26 $86	27 $86	28 $86
29 $86	30 $86

Four Points by Sheraton Surabaya, Pakuwon Indah

Precios para Four Points by Sheraton Surabaya, Pakuwon Indah

Precios medios mensuales

Acerca de esta propiedad

Ubicación

Opciones de habitación

Habitación, 1 cama de matrimonio grande, no fumadores

Suite junior, 1 cama de matrimonio grande, no fumadores

Habitación, 2 camas individuales, no fumadores

Habitación familiar, 1 cama de matrimonio grande

Suite Premium, 1 cama de matrimonio grande, no fumadores

Reseñas de los huéspedes sobre Four Points by Sheraton Surabaya, Pakuwon Indah

Opiniones de los huéspedes

Política del establecimiento

Instrucciones para la entrada

Interesante

Extras opcionales

Precios para las próximas fechas

Datos del negocio