Name: Four Points by Sheraton Surabaya, Pakuwon Indah
Address: Pakuwon Mall, Surabaya, Est de Java, ID
Price range: 83 $US–266 $US per night
Rating: 9.28

Ce qu'en disent des voyageurs

Au Four Points by Sheraton Surabaya, Pakuwon Indah, les clients sont constamment impressionnés par le personnel exceptionnellement sympathique, le petit-déjeuner copieux et savoureux, et la connexion pratique de l'hôtel avec le centre commercial Pakuwon Mall. Ils soulignent des chambres propres et confortables – souvent spacieuses – avec une vue imprenable.

Beaucoup apprécient également la piscine, la salle de sport et la vue du bar sur le toit. Certains clients signalent des nuisances sonores provenant de la zone environnante ou du couloir, et quelques-uns notent des désagréments mineurs tels que des espaces communs froids ou des retards occasionnels. Dans l'ensemble, cet hôtel convient aux voyageurs qui privilégient le confort et la commodité.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Les clients apprécient fréquemment la piscine et la salle de sport, et plusieurs soulignent la vue du bar sur le toit. Un commentaire mentionne une climatisation très froide dans les espaces communs, et un autre note l'absence d'une garderie pour enfants dans cet hôtel.

Avis de voyageur à ce sujet

10

Henry

31 mars 2023

·

A séjourné 7 nuits

Schönes Zimmer! Direkter Zugang zur Mall! Freundliches Personal! Die Klimaanlage im Hotel ist extrem kalt! Etwas zu kalt in Lobby, Flur, Aufzug!

10

Henry

30 avr. 2024

·

A séjourné 19 nuits

Very friendly and helpful staff! Direct access to Pakuwan Mall! Nice Pool and fitness Center! We stay in this hotel every year and will come again!

10

Simon

29 nov. 2024

·

A séjourné 4 nuits

Wonderful location. Foyer led straight into the mall. Gym facilities and pool were nice and breakfast buffet was exceptional. Only downside no kids crèche (there was one for the connecting hotel but required fees).

10

HITOSHI

18 sept. 2023

·

A séjourné 2 nuits

Especially the view from the bar was the best.

10

Ivan

4 juin 2024

·

A séjourné 2 nuits

Great view from the rooftop and nice swimming pool

10

Henry

3 avr. 2023

·

A séjourné 7 nuits

Schönes Hotel! Direkter Zugang zur Mall! Sehr freundliches Personal! Schöner Pool! Großer sauberer Fitnessbereich!

10

Wati

18 juil. 2024

·

A séjourné 3 nuits

I am writing to commend the exceptional service I received during my recent stay at your hotel. Randy from the front office assisted me in purchasing my train ticket to Bandung when my app was not working. His calm demeanor and friendly attitude were greatly appreciated, and I want to give kudos to the concierge team for their outstanding service. Additionally, the restaurant staff provided an amazing breakfast experience, remembering my usual order and preparing my latte without me having to ask. The level of personalized service was truly impressive. Overall, my stay at your hotel was wonderful. The staff's professionalism and attentiveness, along with the excellent facilities, made for a memorable experience. I will definitely choose your hotel again when I return to Surabaya, as I usually stay around Tunjungan Plaza. Thank you for maintaining such high standards. Kudos to the entire management and team.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

Les avis mentionnent systématiquement des chambres propres et bien entretenues, avec des commentaires sur des espaces impeccables et un bon entretien.

Avis de voyageur à ce sujet

10

RYUSEI

22 oct. 2023

·

A séjourné 2 nuits

部屋は綺麗で過ごしやすく、かつ朝食も満足でした。初宿泊でアップグレードして頂いたところもありがたかったです。

8

Hideyuki

9 janv. 2022

·

A séjourné 1 nuit

大変清潔で良いと思う。

10

Andrew

27 août 2022

·

A séjourné 2 nuits

First time staying, staff were very friendly and quick to assist with anything. Room is clean, bed comfy. Definitely deserves another stay.

10

pr.saitout

7 févr. 2024

·

A séjourné 1 nuit

So nice hospitality. Good room and clean.

10

Martin

15 nov. 2024

·

A séjourné 3 nuits

Middle of the city, clean, easy access to the mall, varieties of food

10

Darren

5 sept. 2025

·

A séjourné 4 nuits

Great hotel and has rapidly become my favorite place to stay in Surabaya. Clean and spacious room, great location and I can’t complement the staff enough. All the hotel team were helpful, friendly and made the stay all the more enjoyable. Can’t recommend enough!

10

CHARLENE

6 mai 2024

·

A séjourné 2 nuits

Service was exceptional and the food was delicious. Property is well-maintained.

10

Nur Sahirrah

31 août 2025

·

A séjourné 1 nuit

We had a wonderful stay! The team texted us a day before to confirm our booking and consistently checked in to make sure we were well taken care of. We were pleasantly surprised with a complimentary upgrade to the junior suite. Everyone was so attentive and friendly throughout our stay. The room was spotless, comfy bed, amazing view and the hotel looked stunning, and the breakfast buffet was absolutely delicious. Highly recommend this hotel!

10

MYUNGJIN

2 oct. 2025

·

A séjourné 2 nuits

룸 컨디션 깔끔함. 일회용품은 칫솔/치약만 제공함. 조식 훌륭함. 쇼핑몰과 연결되어 있으나 24시간 편의점은 없음.

10

LI

20 août 2023

·

A séjourné 3 nuits

excellent hotel with clean room. staff are friendly and nice, they take care of guests , environment is convenient.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Les chambres sont confortables, souvent spacieuses avec de belles vues et des lits douillets. Certains clients signalent du bruit provenant du couloir ou des environs, et un commentaire isolé mentionne une chambre plus petite.

Avis de voyageur à ce sujet

6

Hideyuki

23 janv. 2023

·

A séjourné 1 nuit

午後3時チェックイン可能とあるが部屋が用意出来ていなくて、1時間近く待たされた。又、とても騒がしかった。

10

Daniel

14 juin 2023

·

A séjourné 4 nuits

First and foremost this hotel is located in a very convenient location for access to shops and restaurants in the connecting Pakuwan Mall (Indonesia's largest mall). I travelled with a family with two small children and it was overall very convenient to get groceries, take the kids to the playground, or go out for dinner / lunch. The hotel itself has a modern and clean feel (at time of writing) and the room are well designed, spacious, with large windows with a great view. But I'm giving this hotel a high rating especially because of the positive attitude the staff had towards customer service. I feel like the staff were given autonomy to be their most friendly and helpful they could be. Want to say thanks in particular to Jennifer (Reception), Arnold, Habib, Bima, Ikhlas, Amir and Diah at the restaurant at breakfast time, (actually everyone was very helpful and professional, but we interacted with these the most). The food at the breakfast was really good as well with so many options. So all I would say is, keep doing what you are doing, and please don't let the hotel fall into disrepair or give up on the positive staff working culture.

10

Darren

5 sept. 2025

·

A séjourné 4 nuits

Great hotel and has rapidly become my favorite place to stay in Surabaya. Clean and spacious room, great location and I can’t complement the staff enough. All the hotel team were helpful, friendly and made the stay all the more enjoyable. Can’t recommend enough!

10

Nur Sahirrah

31 août 2025

·

A séjourné 1 nuit

We had a wonderful stay! The team texted us a day before to confirm our booking and consistently checked in to make sure we were well taken care of. We were pleasantly surprised with a complimentary upgrade to the junior suite. Everyone was so attentive and friendly throughout our stay. The room was spotless, comfy bed, amazing view and the hotel looked stunning, and the breakfast buffet was absolutely delicious. Highly recommend this hotel!

10

Lynn

14 mai 2023

·

A séjourné 4 nuits

Nice location with Pakumon mall besides! Very clean and comfortable room.. Definitely my place to stay on my next trip in Surabaya.

10

Hendry

11 oct. 2023

·

A séjourné 2 nuits

Thank you for upgrading me to a spacious room. The included welcome drink and cake was also delicious. Slight downside is that I can hear noises from hallway quite clearly. Not sure if walls/door needs more soundproofing. Overall fantastic stay.

10

Gina

30 mars 2024

·

A séjourné 2 nuits

Outstanding and very comfortable!

10

Hannan

11 mai 2024

·

A séjourné 2 nuits

Service is excellent. Being upgraded to bigger room. The only issue is the area is very noisy. We also can hear banging from the top floor which I believe is a dismantling of event equipment. Other than that service is excellent and great location.

8

Steven

13 janv. 2025

·

A séjourné 2 nuits

Everything was amazing and so were the staff. My only comment is the room is a little small. Great toilet size though.

10

Takashi

4 juin 2024

·

A séjourné 1 nuit

Bed was so comfortable.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

Le service est excellent, le personnel étant largement décrit comme amical, attentionné et faisant preuve d'un grand dévouement ; plusieurs clients ont reçu des messages proactifs ou des surclassements gratuits. Les équipes de la conciergerie et du restaurant reçoivent des éloges spécifiques pour leur aide personnalisée.

Avis de voyageur à ce sujet

10

Edward Z J

29 nov. 2025

·

A séjourné 1 nuit

Staffs are friendly and helpful!

10

Darren

5 sept. 2025

·

A séjourné 4 nuits

Great hotel and has rapidly become my favorite place to stay in Surabaya. Clean and spacious room, great location and I can’t complement the staff enough. All the hotel team were helpful, friendly and made the stay all the more enjoyable. Can’t recommend enough!

10

Nur Sahirrah

31 août 2025

·

A séjourné 1 nuit

We had a wonderful stay! The team texted us a day before to confirm our booking and consistently checked in to make sure we were well taken care of. We were pleasantly surprised with a complimentary upgrade to the junior suite. Everyone was so attentive and friendly throughout our stay. The room was spotless, comfy bed, amazing view and the hotel looked stunning, and the breakfast buffet was absolutely delicious. Highly recommend this hotel!

10

Anik

20 nov. 2025

·

A séjourné 1 nuit

Room nice and clean , staffs are amazing so friendly and food soooo good soooo many options 👍👍😀😀

10

GO

8 juin 2024

·

A séjourné 3 nuits

Great service and friendly staff

10

Boo Chua

15 nov. 2023

·

A séjourné 1 nuit

Excellent service from all the staff I have met during my stay. Special mention for Mr. Yoga, the duty manager.

10

Wati

18 juil. 2024

·

A séjourné 3 nuits

I am writing to commend the exceptional service I received during my recent stay at your hotel. Randy from the front office assisted me in purchasing my train ticket to Bandung when my app was not working. His calm demeanor and friendly attitude were greatly appreciated, and I want to give kudos to the concierge team for their outstanding service. Additionally, the restaurant staff provided an amazing breakfast experience, remembering my usual order and preparing my latte without me having to ask. The level of personalized service was truly impressive. Overall, my stay at your hotel was wonderful. The staff's professionalism and attentiveness, along with the excellent facilities, made for a memorable experience. I will definitely choose your hotel again when I return to Surabaya, as I usually stay around Tunjungan Plaza. Thank you for maintaining such high standards. Kudos to the entire management and team.

10

Mia

26 déc. 2025

·

A séjourné 1 nuit

Best hotel in Surabaya! I booked the hotel for my mum so that she can have the best time on Christmas Day. The Four Points team really went above and beyond to make her feel special and at home. Thank you so much!

10

Henry

2 juil. 2024

·

A séjourné 7 nuits

We have been here several times! Allways totally happy and satisfied! When my husband got sick and we had to stay longer, the staff was so so so helpful! To stay here in this hotel is like feeling at home! Thank you to everyone!

10

Say Min

19 déc. 2025

·

A séjourné 2 nuits

Extremely friendly service from every single staff i meet!

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

Directement relié au centre commercial Pakuwon Mall, offrant un accès facile à une grande variété de restaurants et de boutiques. Les commentaires décrivent à plusieurs reprises l'emplacement comme très pratique.

Avis de voyageur à ce sujet

10

Henry

16 juil. 2024

·

A séjourné 7 nuits

Wonderful hotel! Very friendly and helpful staff! Direct access to largest Mall of Indonesia!

10

Leng teck

13 juil. 2024

·

A séjourné 1 nuit

ALL the hotel staff were so polite Breakfast was cheap yet so much variety and good quality food Hotel conveniently connected to a mega mall

10

Simon

29 nov. 2024

·

A séjourné 4 nuits

Wonderful location. Foyer led straight into the mall. Gym facilities and pool were nice and breakfast buffet was exceptional. Only downside no kids crèche (there was one for the connecting hotel but required fees).

8

Lulu

14 août 2024

·

A séjourné 1 nuit

Great location and next to a mall.

10

Henry

13 nov. 2023

·

A séjourné 26 nuits

Everything was perfekt! We stayed for 3 weeks! Already planning to come again next year! Direct acces to Mall! Many restaurants and shops! Very friendly and helpful staff!

10

Paul

4 déc. 2023

·

A séjourné 4 nuits

Easy access to Pakuwon Mall

10

Edward

6 déc. 2025

·

A séjourné 3 nuits

It is very convenient as it locates just the same building with Pakuwon Mall, the largest shopping mall in Indonesia.

10

Goh

26 oct. 2025

·

A séjourné 1 nuit

Conveniently located above a huge mall woth lots of food options and shopping

10

Steven

9 avr. 2025

·

Hotel staff was super nice and breakfast was massive with so many options. It was connected to the mall so it's easy to get in and out to try new restaurants or go shopping.

10

Adrian KimTju

30 juin 2025

·

A séjourné 8 nuits

It is right next to biggest Pakuwon Mall, connected to many luxus Condominium buildings behind the Mall, breakfast was very lavish, great choices, chef cook came out to greet guests, weekend breakfast has music orchestra and sing in local music, great experiences.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

Le petit-déjeuner est largement salué pour sa variété et sa qualité, avec de nombreux choix et de délicieux plats indonésiens, et le personnel et les chefs sont reconnus pour leur service attentionné. Quelques remarques mineures concernent l'absence de certains fruits, mais le sentiment général est très positif.

Avis de voyageur à ce sujet

10

Leng teck

13 juil. 2024

·

A séjourné 1 nuit

ALL the hotel staff were so polite Breakfast was cheap yet so much variety and good quality food Hotel conveniently connected to a mega mall

10

Leng teck

14 août 2025

·

A séjourné 2 nuits

I always stay here when visiting Surabaya Great service and breakfast spread

10

Nur Sahirrah

31 août 2025

·

A séjourné 1 nuit

We had a wonderful stay! The team texted us a day before to confirm our booking and consistently checked in to make sure we were well taken care of. We were pleasantly surprised with a complimentary upgrade to the junior suite. Everyone was so attentive and friendly throughout our stay. The room was spotless, comfy bed, amazing view and the hotel looked stunning, and the breakfast buffet was absolutely delicious. Highly recommend this hotel!

10

Anik

20 nov. 2025

·

A séjourné 1 nuit

Room nice and clean , staffs are amazing so friendly and food soooo good soooo many options 👍👍😀😀

8

Juan Carlos

28 sept. 2025

·

A séjourné 2 nuits

Buen hotel. Bien situado junto a un gra mall de compras. Muchas alternativas para comer. Desayuno muy bueno y amplio. Trato exepcional

10

MYUNGJIN

2 oct. 2025

·

A séjourné 2 nuits

룸 컨디션 깔끔함. 일회용품은 칫솔/치약만 제공함. 조식 훌륭함. 쇼핑몰과 연결되어 있으나 24시간 편의점은 없음.

8

BEE HOON

15 janv. 2026

·

A séjourné 2 nuits

Everything is good. Especially the Peranakan breakfast served. Will definitely come back again.

10

Kim-Fu

5 déc. 2025

·

A séjourné 3 nuits

I love everything that the hotel offers but the breakfast really stood out. They offer the best authentic Indonesian food and more. The chef personally came to us and offered salmon belly soup that is so delicious. The juice is fresh. There are fresh fruits but unfortunately they don’t have my favorite Harum Manis mangoes, sirsak and nangka.

10

Steven

9 avr. 2025

·

Hotel staff was super nice and breakfast was massive with so many options. It was connected to the mall so it's easy to get in and out to try new restaurants or go shopping.

10

Adrian KimTju

30 juin 2025

·

A séjourné 8 nuits

It is right next to biggest Pakuwon Mall, connected to many luxus Condominium buildings behind the Mall, breakfast was very lavish, great choices, chef cook came out to greet guests, weekend breakfast has music orchestra and sing in local music, great experiences.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Mois	Prix moyen
janvier	83 $US
février	84 $US
mars	86 $US
avril	82 $US
mai	80 $US
juin	77 $US
juillet	74 $US
août	83 $US
septembre	74 $US
octobre	81 $US
novembre	83 $US
décembre	86 $US

di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17 $87
18 $84	19 $84	20 $99	21 $98	22 $91	23 $84	24 $86
25 $83	26 $85	27 $85	28 $86	29 $140	30 $266	31

di	lu	ma	me	je	ve	sa
1 $86	2 $84	3 $83	4 $86	5 $85	6 $85	7 $91
8 $85	9 $84	10 $84	11 $85	12 $86	13 $86	14 $86
15 $96	16 $86	17 $86	18 $86	19 $86	20 $86	21 $86
22 $86	23 $86	24 $86	25 $86	26 $86	27 $86	28 $86
29 $86	30 $86

Four Points by Sheraton Surabaya, Pakuwon Indah

Prix pour Four Points by Sheraton Surabaya, Pakuwon Indah

Prix moyens mensuels

À propos de cet établissement

Emplacement

Options de chambre

Chambre, 1 très grand lit, non-fumeurs

Suite Junior, 1 très grand lit, non-fumeurs

Chambre, 2 lits une place, non-fumeurs

Chambre Familiale, 1 très grand lit

Suite Premium, 1 très grand lit, non-fumeurs

Avis des voyageurs sur Four Points by Sheraton Surabaya, Pakuwon Indah

Ce qu'en disent des voyageurs

Politiques de l’établissement

Instructions d’arrivée

Bon à savoir

Suppléments facultatifs

Prix pour les dates à venir

Informations sur l'établissement