Kamuela Villa Lagoi Bay Bintan

Helpful staff.

Staffs was good

This is an old property with a lot of potential. The rooms are lovely but run-down. There were a lot of things broken in the room and stuff that needed updating. The pool was in rough shape as was the rest of the outside. Food on-site was excellent, staff were good for the most part. They screwed up and did not clean our room, we asked them to do it at 4pm and went to the beach for a while, came back and it was not done. Then they came at 6pm and asked if we wanted it cleaned then. We had a candlelight dinner arranged for 8pm, it did not show up. We finally called the front desk and they said it would be there in 5 minutes, 35 minutes later it showed up. The food was great and they did give us 20% off for the mess up. This property could be so nice if they would just put a little work into it. Oh, and the beds are rock hard...like laying on the ground outside!

The villa was absolutely beautiful (besides some mould on the ceilings, frogs in the swimming pool area that can enter the bathroom and were found in the bathtub every night and monkeys rummaging through our leftovers). It’s walking distance to the beach but we did not swim there due to the strong current and bad weather. But other than that, there is nothing much to do at Plaza Lagoi - it’s dead there with not many shops or food options. Dinner options are limited around the area especially after 7pm. Nevertheless, I would still recommend Kamuela Villas! My husband and I had a great time and all the staff were lovely. Thanks again!

The area is tranquil and close to the beach and Plaza Lagoi mall. The mall is however largely empty with limited dining, shopping and entertainment offerings. The villa is aged and lacked maintenance. Light sleepers should avoid this property as creaking pipes and lizards call are amplified at night. While the villa offers smart TV, you need your own login for Netflix or Disney plus to enjoy this. Mosquitos are an issue and we got bitten multiple times. The villa doesn't offer buffet breakfast thus for travellers who prefer buffet, they should consider other options. Beware of Monkeys entering to grab an unattended snack.