Smartflats - Central Ghent

Leider hat das Appartement seine besten Tage schon länger hinter sich. Die Bilder entsprechen nicht der Realität. Alles ist runtergekommen.

Wir haben für vier Personen gebucht, haben aber nur Bettwäsche für zwei Personen erhalten zwei Tage ohne Bettwäsche, Toilette Waschbecken war undicht unter dem Waschbecken, ganze Toilette mit Wasser voll Heizung könnte man nicht abstellen. Es war im Zimmer über 30°.

Der Boden insgesamt etwas verstaubt. Ansonsten gut

Logement parfaitement localisé, spacieux et calme. Entrée autonome dans le logement, tout était prêt. Nous avons passé un superbe moment à Gand. Quelques point d’amélioration : Propreté dans l’entrée du bâtiment, propreté des fauteuils et vitres. Quelques couverts et éléments dans la cuisine à ajouter également.

I’ve already had multiple conversations with Hotels.com about the treatment I received at this property but I also want to let YOU all know so you don’t fall victim to the relatively high overall star rating this property has. I trusted it and got scammed. Like the other one star reviews you will see here: The property was filthy with stains all over the furniture, grime cakes onto the floor, trash piled in the hallway, and exposed electrical wires in multiple outlets! But, the worst by far was the maddening “customer service” whereby they ignored my complaints until we left. The property did not have the microwave nor the electric kettle promised. There wasn’t even a pot to boil water. I called and requested that the promised items be delivered and was REPEATEDLY told that they would “talk to the team” and get back to me. Of course this never happened and my repeated requests to provide the promised items were brushed off with promises and then ignored. I see now that they have done this to many others. I wish I had read the reviews more thoroughly and not relied on the star calculation supplied by Hotels.com. Please find another place to stay.