EllBee Mussoorie Hills

The rooms were clean and comfortable, although there was some visible seepage that could definitely be improved. The staff was helpful, friendly, and courteous throughout our stay. If you specifically want to stay on or close to Mall Road, this is a good option. The location is convenient and makes it easy to explore the area. We booked a mountain-view room, but honestly, the view wasn’t that great. While you do get a mountain view, you’ll also see the surrounding side properties, some of which aren’t particularly pleasant to look at. But the scariest part of the hotel experience is getting there! 😂 The elevated, narrow and steep road leading to the property is quite intimidating. Driving up that incline, especially while changing gears, genuinely gives you a few “Is this how I’m going to die?” thoughts! 😅 Overall: so so location, friendly staff, clean rooms, but the property needs some maintenance specially on the first floor, and the approach road is definitely not for nervous drivers!

customer care, hotel entrance, food quality are extremely bad.

This hotel advertises itself as a 4-star property, but in reality it felt closer to a 2-star experience at best. From the moment we arrived, there were multiple issues. There was no hot water, the bed sheets were dirty, and we had to request replacements. The walls were stained and poorly maintained, giving the entire property a neglected appearance. One of the rooms was completely unbearable due to a strong moldy smell, and we had to ask to be moved to another room. Even basic necessities were lacking — there were not enough towels provided for guests. Another disappointment was the lack of bottled water. When we asked if we could purchase some, we were told that the government does not allow the sale of plastic water bottles. However, restaurants nearby were selling bottled water without any issue, making that explanation difficult to believe. Overall, the hotel fell far below expectations and did not provide the level of comfort, cleanliness, or service that its rating suggests. I genuinely could not wait for the night to be over so I could leave the next morning. This hotel is absolutely not worth the price charged, and I would not recommend it . Employees were the best part of the hotel .

Hotel rooms have nice view of the hills. However it’s very hard to access the hotel. It’s inside an alleyway off Mall Road and no cars are allowed. We had to find and hire a coolie to carry our luggage. The mini fridge in the room did not work. The breakfast and high tea were ok. Staff is nice and helpful. Not too many good restaurants in this area of Mall Road.

Yes