Westend Hotel & Bar

Booked the West End as a half ways stop when was up in Alness for a cup football match. We checked in quite late and let the hotel know, the room was good size and nice and cosy, the kitchen and bar was still open and the food was lovely, freshly cooked and piping hot. We added on breakfast and when we arrived and it was the same lovely fresh breakfast. Never caught the name of the lady who was on breakfast service but she was lovely - very talkative and attentive. Would def stay again

As the hotel has failed to respond to my email within their stated 48 hrs I will post an honest review. I appreciate this is a low cost room. The room is very tired. Upon arrival I could see that while hoovering may have been done, it hasn't picked up all that was on the floor. Various wear and tear all over, damage where the head board is, no toilet roll holder, the bathroom door damaged where someone clearly pushed it hard over the door stop, mould at base of shower, chair worn and ripped/damaged, lighting old and parts missing. The toilet is raised as though it's for accessible room, so was difficult to use. The bathroom also smelled very strongly of cleaning materials. The curtains let in way too much light, maybe use a blind? The bed felt past it's best days and the pillows really lumpy. A lose doorstop with a screw hook on the floor (glad I didn't stand on that!). Added to the fact I didn't see one member of staff until late evening at reception as I walked past. I get it, it's costly to do up rooms, and wood chip wall paper is awful to remove, but I just felt really unwelcome. IE it felt like you can't be bothered. All these small things, if rectified would make a huge difference. This could be a great hotel given it's location, but I kind of felt, as a guest, that I was an inconvenience.

Some rooms are much nicer than others, we stayed previously and had lovely rooms. This time, rooms 3 and 5 were poor. Broken lights, a shower that worked sporadically, and bathrooms in desperate need of a refresh. Its a great value hotel, and the staff are lovely, but theres no excuse for broken lamps, and a shower that only functions properly when a nearby other shower is not in use ( the only explanation i can think for the issue).Breakafast poor, at £15 a head we got food that seemed to have been cooked hours before. Lovely helpful friendly staff.

Limited parking and overnight banging noise evident from our room . 12

Comfortable room. Nice bathroom. Parking at the door. Easy check in. ✅