Hotel Casa Verde

Lee and his wife were wonderful hosts! The hotel was very clean and tidy!

Lee and his wife made our stay here incredible. They were so kind and gave excellent recommendations for shops and restaurants in town. They made the entire process smooth including the airport to hotel transfer, check in, helping coordinate taxis for us, gave advice for our hiking in Torres del Paine and provided wonderful breakfast and amenities. They truly gave us peace of mind on our trip that we were going to be taken care of! HIGHLY RECOMMEND!!

This establishment is amazing. New, clean, quiet. The service is great. The owner gave us excellent personal service. He spent time giving us personal detailed advice about Torres park and all its locations. The breakfast was awesome. The room was spacious and the bed huge. Thank you Mr Lee.

Was greeted by owner/manager. He showed us to our room and was very informative of the area and facilities. Gave us area advice before our arrival that was helpful.

Disappointed and Dissatisfied My experience at Hotel Casa Verde was far from satisfactory. From the moment I arrived, I encountered multiple issues that made my stay uncomfortable and frustrating.First, the check-in process was unprofessional. I arrived around 10 PM, having previously informed the owner via text. However, instead of a warm welcome, I was met with irritation. Despite explaining that I had been hiking in Patagonia (O-Trekking) and didn’t have access to messages, the owner dismissed my explanation and made it clear that my arrival had disrupted his and his wife’s schedule. His attitude was unprofessional, and he offered little assistance.The hotel imposed excessive restrictions. The doors were supposedly locked at all times, and breakfast hours were extremely limited due to staff shortages. The most absurd rule was regarding towel usage—guests were expected not to stain them (e.g., no dirt or lipstick). The owner even complained that his wife couldn’t remove stains and had to use a laundry service, implying it was an inconvenience. When I offered to cover the laundry cost, I later discovered that another guest, not his wife, had actually taken the towels to a local laundry. Throughout my stay, the owner frequently complained about previous guests, describing them as a burden on his business. This negativity only added to the uncomfortable atmosphere. Given the price I paid, I expected far better service and professionalism. I would not recommend this hotel!