Crown Resorts at Silverwoods

The resort where these condo's are located is beautiful. The condo's themselves are are older and dated. They have everything you need but they really could use a some updating and TLC. I have stayed here many times over the years and enjoyed staying there but they really could use a little attention to keep people coming back.

I'd read reviews, hoped it wouldn't be that bad... Office rarely open, communication is cryptic and preregistration and check-in are archaic and frustrating. Area where lock box located is VERY poorly lit - needed flashlights. I'd not been sent lock box code so I texted the number posted. They replied with code, inside box was no packet with my name. I texted back inquiring, 'Please look for #XX, we do not put actual guest names on packets for security', I replied, there is no envelope with #XX, which alias did you use for me, how would I know that? They replied, with a different unit number. We located packet and sent pic highlighting new unit and asked if this was correct... No response, crickets! We found the unit, stayed the night - 6:53 am received a text explaining "this is not a 24 hr text line, normally only manned during business hours. Were you able to find the unit?" SHODDY operation. Next day we were texted, 'power outage expected, plan accordingly.' Temp was 50 degrees, we lost power at 9:01 am, power restoration expected 3-4 pm. Older neighbor knocked on our door, he had no clue, as no one had communicated. I inquired if they would provide wood for fireplace, nope, they were not able to provide ANY compensation, "it's like losing power at your home". They’re older units, nothing fancy, clean if desperate, but DO NOT STAY HERE! Units are far off main road and not convenient to get in/out of resort.

It was quite and loved the view out our balcony. Very clean. The only thing I didn’t like was the beds felt like sleeping on boards.

The room was clean and everything worked. The problem was Silverwoods never answered their phone and was never in the office when I went there. I never knew if I had a room there or not. On the check-in packet they had used white-out to cover my and written another name over mine which caused much confusion to me The one time they answered the phone they instructed me to call Expedia for a answer to my question. My main concern is they do not give receipts which I need for my company. The whole situation with them was confusing, irritating and stressful.

Mattress was terrible, but the overall condo was good. Appreciate the Roku TVs. No coffee, but there was a coffee pot.