Hazelwick

Arrived at a pitch black compound with no lighting, had to rely on my phone's flashlight. My son FELL DOWN in the darkness. Called the service number for help and was basically told 'other guests managed, so you should too'. Not only is this unsafe, it's unacceptable customer service. Very disappointed and would not recommend.

The shower didnt work, the TV didnt work, the wifi didnt work, no hair dryer (it didnt matter as i couldnt shower). Bathroom was outside the room, past the front door communal area and hall (it may have said this on booking, i dont recall, not ideal walking past the front door in pj's at 2am though) Bed was comfy though, close to gatwick and lucky with on site parking as we managed to squeeze in a tiny spot that somehow didnt block anyone else in. We were only there for 10 hours , a little dissappinted as i couldnt shower before a long flight but i guess it served its purpose.

Mattresses needs replacing Information in the guest book is outdated. No waste bins in the bathroom or bedroom. No clear instructions of dining facilities to use. The room we had was very cluttered

Thoroughly enjoyed our stay. Thank you.

Les draps étais sale avec des poils et des kleenex sous le lit, pas personnel pour nous recevoir, attendus demi heure Ce sont des clients, qui nous ont répondus. Expedia devrais bannir cette hôtel de sa liste.