雷納姆/麻薩諸塞湯頓希爾頓惠庭飯店

Staff was super friendly and helpful.

Good position, perfect environment, and excellent staff.

We checked in on Tuesday. There was a sticker on the bathroom mirror that the rooms were serviced every other day. We expected the room to be cleaned Thursday. It wasn’t so we called the front desk and were told we were on the list for Friday, that didn’t happen. I called the front desk and complained and the person apologized and said for sure it would be cleaned on Saturday. We had no clean towels or toilet paper so some was brought up. Finally Saturday the room was cleaned. The maid said that if the do not disturb sign was on the door she would not make up the room. Understandable. We kept the do not disturb sign off the door every day unless we were in the room. It wasn’t never cleaned again. We checked out on the following Thursday. We asked for a manager when we checked out to let him know that the room was only cleaned once. He wasn’t in yet so the clerk took our name and phone number and said he would call us and maybe even credit us for one night stay. He never did call. Apparently he doesn’t care about customer satisfaction. On another note, breakfast was included but what was served was cold from the decaf coffee to the eggs and oatmeal. So disappointing. We won’t go back.

Nice location. Great restaurant just a short walk away.

I booked this hotel about a month in advance and even called the property beforehand to confirm that the accessible room I reserved would be available. I specifically needed a handicap-accessible roll-in shower with a handheld shower head so I could safely bathe my young daughter. I also requested a crib. When I arrived, they did not have the room I had reserved. The employee working the front desk seemed to have little knowledge of the property and couldn't even tell me where the cribs were kept. After waiting until around 1:00 a.m., a crib was finally brought to our room. By then, my daughter was overtired and barely slept, making for a miserable night. The kitchenette was also unacceptable. Two of the bowls were still caked with what appeared to be dried chocolate or food residue, showing they hadn't been properly cleaned. Even worse, there was a significant amount of white powder residue inside the ice bucket. (and it was NOT flour) Finding illegal drugs in a room occupied by families is completely inexcusable and raises serious concerns about the hotel's cleaning standards and guest safety. This experience was incredibly disappointing and far below what I expected