Palazzo Le Cupole by Wonderful Italy

Posizione eccezionale. Appartamento grande, pulito e con tutto ciò che è necessario. Personale gentile.

Prima appartement op een schitterende locatie. Appartement is wel verouderd: knop van de radiator viel eraf, plaat bij de keuken kwam los en de stopcontacten kwamen los uit de muur. Daarnaast verliep communicatie met Wonderful Italy niet soepel: de welcome agent die de in-person check in voor ons zou verzorgen nam geen contact op over de check-in totdat wij hier zelf telefonisch contact over opnamen, op mails kwam helaas geen reactie. Vanwege onze late aankomst kwam hier ineens €40 bij voor de in-person check in, kosten die voorheen niet gecommuniceerd waren. Ook hebben we gevraagd naar opties voor supermarktjes in de buurt die veel verder bleken te liggen dan Wonderful Italy had doorgegeven en helaas niet op loopafstand.

Unfortunately, our stay was very disappointing and put a damper on our trip. From the moment we arrived, the AC in our room did not work and was never resolved during our stay. We had immediately reported the issue given we were travelling with a baby and couldn’t have her sleep in the heat. They sent the same maintenance guy twice (with no tools) who just looked at the AC from afar. They were only able to send a specialist after we left. My baby was unable to sleep given the heat. We ended up making her sleep with my in-laws in another apartment. Our room was on the top floor/terrace level. While the view was beautiful, the location of the room made the situation even more difficult, as the heat was much more noticeable. The number of stairs was also challenging with multiple pieces of luggage, and a baby/stroller, something guests should be aware of when booking. Unfortunately, cleanliness was also disappointing. We had issues with the condition of the bedding, including finding our baby’s sheets damaged/dirty and our own sheets with a questionable stain. The sheets were eventually changed, but this added to an already frustrating experience. We also experienced issues with the Wi-Fi, which was only resolved halfway through our stay. We appreciate that the staff communicated with us and attempted to help, but the problems were significant and affected a large portion of our trip. The compensation offered afterward did not at all feel proportionate to the issues.

The place was a perfect location. Cleanest and large apartment.

Unfortunately, not a good stay for us. The noise from the street and nearby church is very loud and starts early. One of the bedrooms has a skylight and no way to cover this, impossible to sleep after sunrise. The bathroom smelled bad from the drains.