InTown Suites Extended Stay Phoenix AZ - Gilbert

I stayed for 8days killed 3 roaches and a family of earwigs. They "cleaned" on my 6th dqy which was legitimately just making the bed. You cant sun bathe at the pool. So yea all of that.

Pros: room clean and quiet, parking free and convenient, wi-fi reliable. Cons: shower water lukewarm at best. Furniture worn and shabby. Bedding thin. Bedding, furniture, and curtains have cigarette burns. Limited office hours.

Clean rooms, very quiet, no riff raff, & laundry facilities are $2 wash $2 dry & very well maintained.

pro: Clean room, nice staff Con: No WiFi internet available

Definitely not the best or even close. I mean if you are on a limited budget be careful as you have to pay for your own toilet paper. Also, the light in the bathroom was out when I checked in and I was told it would be fixed by the next day…Well that never happened…Just not a nice place and it highly saturated with the smell of drugs. Front desk staff was not helpful at all and didn’t seem to care about any issues I had. 0/10, would not recommend.

Pros: room clean and quiet, parking free and convenient, wi-fi reliable. Cons: shower water lukewarm at best. Furniture worn and shabby. Bedding thin. Bedding, furniture, and curtains have cigarette burns. Limited office hours.

The property is sketchy. The pot smoking in rooms that carry through the vents went on as soon as the on-site staff went home at 7 pm. I had to use febreeze, air fresheners, wipe down the walls with vinegar to get rid of the smoke smell. I don’t smoke pot and the smell got on my work suits. The man who was at the desk on 8/30 didn’t discuss the check-in process and then, knowing I paid premium tried to get me to take a cheaper room. He then asked if I was between places or jobs and we could work something out! I was told I’d have weekly cleaning. After no housekeeping coming by for 9/4, holiday, the manager said my room would be worked in. By Tuesday 9/12, no housekeeping. I went to the lobby to ask and the manager insisted I leave. His approach left me uneasy so I left. A few days later I get a note on my door on Intown suite letterhead that there won’t be any housekeeping. I then had to buy cleaning products. Management also told me my room rate was going up after I was already paying the premium. I can’t believe Intown Suites would even be on an Expedia web site. I messaged with an Expedia customer service person on Monday Who told me the agreement on your site states no housekeeping. I read it. There is no mention of it. Not happy with Expedia.

Yes clean, staff was great, price..

It wasn't cleaned very well and there were no items that could be used to cook with in the little kitchen, but the guy at the lobby checking me on was so friendly and inviting he made me feel like I was a vip staying in that hotel, great counter help, could use some great cleaners, otherwise nice place to stay

The pictures on the site are not the rooms you get. Very outdated. Bed was a steel frame with an old hard mattress that massaged you with the springs. Mold around the vents and throughout the room. I did have the pleasure of company from the couple of cockroaches that I named Ned and Gina. The aroma of weed was everywhere at a place that I was told it was not allowed, guess it just wasn’t enforced. Was very happy to checkout and be on my way.

Overall good experience with service. The room was newer and clean with the exception of the floor. The floor looked clean but it wasn't. After the first night i had to where shoes or put towels down to prevent destroying my socks.

Clean rooms, very quiet, no riff raff, & laundry facilities are $2 wash $2 dry & very well maintained.

The room is very small, but doable. The colors inside were white so made it seem brighter. Very clean. The lighting with the lights in the room were very dim. The bathroom lights were good. The upside is there were many roaches in the place and just scary to be around. You also have to wash your own sheets and towels and they do not provide extra toilet paper or soap. You get to keep the towels when you leave but they are very thin almost like paper so not very nice on the skin. Overall was not a bad stay and for the price I guess you get what you pay for.

I didn't like that the room i reserved was not the room i got. I reserved a premium queen that sleeps 3, but it turns out that i got a room that only sleeps 2, for there

pro: Clean room, nice staff Con: No WiFi internet available

Pros: room clean and quiet, parking free and convenient, wi-fi reliable. Cons: shower water lukewarm at best. Furniture worn and shabby. Bedding thin. Bedding, furniture, and curtains have cigarette burns. Limited office hours.

It wasn't cleaned very well and there were no items that could be used to cook with in the little kitchen, but the guy at the lobby checking me on was so friendly and inviting he made me feel like I was a vip staying in that hotel, great counter help, could use some great cleaners, otherwise nice place to stay

Room was good, but the kitchen was basically unusable because there were no utensils, cutlery, or pots/pans to cook. Most travellers won’t carry these items, so calling it a “kitchen” is misleading unless basic cookware is provided. Please add essentials (pots/pans, plates/bowls, cutlery, cooking utensils) for guests.

I needed a queen bed and thats what i booked for but i only got a full bed that barely me and my significant other can fit on

The pictures on the site are not the rooms you get. Very outdated. Bed was a steel frame with an old hard mattress that massaged you with the springs. Mold around the vents and throughout the room. I did have the pleasure of company from the couple of cockroaches that I named Ned and Gina. The aroma of weed was everywhere at a place that I was told it was not allowed, guess it just wasn’t enforced. Was very happy to checkout and be on my way.

Overall good experience with service. The room was newer and clean with the exception of the floor. The floor looked clean but it wasn't. After the first night i had to where shoes or put towels down to prevent destroying my socks.

The room is very small, but doable. The colors inside were white so made it seem brighter. Very clean. The lighting with the lights in the room were very dim. The bathroom lights were good. The upside is there were many roaches in the place and just scary to be around. You also have to wash your own sheets and towels and they do not provide extra toilet paper or soap. You get to keep the towels when you leave but they are very thin almost like paper so not very nice on the skin. Overall was not a bad stay and for the price I guess you get what you pay for.

People upstairs let ur child run around all night. Then when I checked in the person at front desk said he will put my deposit towards the stay. Then on the 17th we had to leave because they meßsd up. So now me and my family are on the streets. The rooms were small and the whole stay the kitchen sink was stocked up and the water wasn't running in bathroom. Then when housekeeping came they had no towels for us. I have never known a hotel to not have towels for guests

This property is nice and the price is great. How ever the staff will treat you like your a moron and piss you off to no end at times so be prepared for that.

pro: Clean room, nice staff Con: No WiFi internet available

My overall stay was great. The room was clean, the front office staff was very friendly, professional, informational, very friendly outgoing. I would recommend if ur looking for a week stay for a great price come here.

I would not recommend this place. Upon check-in, I disclosed that I had a dog and signed the required paperwork. My husband and I then left briefly for dinner. While we were gone, my dog barked, and instead of calling me, the front desk staffer took it upon herself to enter my room without permission. She later called me and accused me of moving in “my boyfriend’s belongings” — which made no sense, since my husband and I had checked in together and none of his things were in the room. When I came to the office to address this, she was rude and unprofessional. She locked us out of our room, told us to leave, and refused to refund our payment — even though we had paid for seven days and had been there less than six hours. Completely unacceptable experience. Guests deserve respect, privacy, and professionalism, and this establishment failed on all counts. If we broke any rules, it is the established responsibility to call us and give us a chance to fix it. Instead, we were locked out of our room and then laughed in our face and stated there will not be a refund. Thank God, I am financially stable and this did not hinder my vacation.

The property is sketchy. The pot smoking in rooms that carry through the vents went on as soon as the on-site staff went home at 7 pm. I had to use febreeze, air fresheners, wipe down the walls with vinegar to get rid of the smoke smell. I don’t smoke pot and the smell got on my work suits. The man who was at the desk on 8/30 didn’t discuss the check-in process and then, knowing I paid premium tried to get me to take a cheaper room. He then asked if I was between places or jobs and we could work something out! I was told I’d have weekly cleaning. After no housekeeping coming by for 9/4, holiday, the manager said my room would be worked in. By Tuesday 9/12, no housekeeping. I went to the lobby to ask and the manager insisted I leave. His approach left me uneasy so I left. A few days later I get a note on my door on Intown suite letterhead that there won’t be any housekeeping. I then had to buy cleaning products. Management also told me my room rate was going up after I was already paying the premium. I can’t believe Intown Suites would even be on an Expedia web site. I messaged with an Expedia customer service person on Monday Who told me the agreement on your site states no housekeeping. I read it. There is no mention of it. Not happy with Expedia.

Yes the room was clean and the staff was extremely nice to me and my gu

Yes clean, staff was great, price..

They refused to let me stay there because of unreasonable reasons

Overall good experience with service. The room was newer and clean with the exception of the floor. The floor looked clean but it wasn't. After the first night i had to where shoes or put towels down to prevent destroying my socks.

People upstairs let ur child run around all night. Then when I checked in the person at front desk said he will put my deposit towards the stay. Then on the 17th we had to leave because they meßsd up. So now me and my family are on the streets. The rooms were small and the whole stay the kitchen sink was stocked up and the water wasn't running in bathroom. Then when housekeeping came they had no towels for us. I have never known a hotel to not have towels for guests

The only thing I liked about the place was the fact that it was next to a killer restaurant. I couldn't imagine staying at this place again even if it was free.