InTown Suites Extended Stay Phoenix AZ - Gilbert

Staff extremely polite and friendly Clean room and kitchen great parking

HORRIBLE

Staff was amazing and helpful. Location was great. Near any store you can think of. Circle k and a really good restaurant is in walking distance.

Ok. In my opinion, people who were dissatisfied with the property had the expectations of a big resort accommodation at a low cost. Were there little flaws? Yes. Were they tolerable? Absolutely. Read all the information about the place before you book. Go to their actual website and it’ll say that the pictures are staged. It says they only clean the rooms once a week. Etc. The staff at the Gilbert location were awesome from the front desk, to maintenance, to housekeeping. Our floors were dirty but we asked the housekeeper to clean it and he did. We did see a couple bugs but the maintenance guy explained that they had just fumigated recently so they were seeing some come out more but we only saw them when we checked in and never again. Our room did smell like it used to be a smoking room, and I’m sure if we asked to be moved they would have, but we loved the location of our room so we stayed and just bought an odor neutralizer that we used every day before we left. They also don’t give you new towels. You get one set and you have to wash them. They were a little small for my fluffy figure so I just went and bought a couple $7 towels for myself from Walmart. If you go in knowing you’re paying less than any other hotel so there are going to be a few things that may come up, you’ll love the place. And yes, I will absolutely be staying there every time we go to Arizona!

Atmosphere was friendly and open. Staff and maintenance are doing a great job. Pool was clean and the kitchen was in excellent shape. Awesome in all aspects.