Grand Mercure Bali Seminyak

Great property overall with amazing people Breakfast was epic every day with so many choices. Only down side to this hotel is the gym which has one treadmill, bike, cross trainer and one set of dumbbells with a flat bench. Nothing available to do a good gym session daily

Best resort!!! Massage so good! Location 👌 Just needs more pool chairs when it’s busy around the big pool.

Really enjoyed our stay. The rooms were new and clean and the breakfast was excellent. Kids club was a highlight for my toddler! However, I feel like the room service food let them down a little bit. I’m not sure why the kids playground isn’t a water park feature either? This would have made the property amazing

Fantastic Clean Friendly staff Fabulous pool Spa great as well

Great hotel! Amazing breakfast & great pool. Great facilities for kids and lovely staff

Bathroom stinks maybe from a sewer or something.Air-condition is not enough had a hard time getting good sleep because it’s hot.Food taste is terrible.Gym has only a few equipments and some of it are not working.The only good thing is the bed.Not a five star service or quality.

Nice hotel overall. Comfortable beds, nice rooms, breakfast OK with wide selection, big pool, very warm for its size. Needs to be cooled for better comfort. Service form bar area quite slow with what seemed a lot of trainees. Need to make their fridges colder for ice cold beer. Tried to educate them. Overall a good week. Nice staff.

Not enough pool lounges I was forced to leave the resort every day and go to a beach club Breakfast was average Pool service none existent Over all would not stay there again

An amazing stay . Staff were helpful and friendly . The pool was lovely with the bar . Breakfast buffet offered a large variety of food

The hotel was very clean and spacious. Breakfast had a great range to choose from. Lovely swimming pools but unfortunately not enough sun loungers/chairs to facilate those guests who wished to hang out at poolside.

We had an awful experience and they made my sister agree in writing not to post a bad review to get a small refund. Most good reviews are from before the hotel even opened. Every time we were in the lobby, guests were complaining about appliances not working or their rooms being dirty/smelly. Cant trust reviews as they have been tampered with. Room wasnt ready when we arrived at 4pm. Towels, bedsheets and carpet stained. Room filled with mosquitos. Rusted shower, taps and bidet that suddenly change temperature. Had somebody elses hair in our shower. Lumpy pillows. Minimal toiletries & thin, coarse toilet paper. Paper thin walls so we could hear our neighbours and people from the street. Lift was broken and old/disabled guests were left on upper floors. Our 1st room had a sewerage smell leaking in to the room and staff kept drenching it with cheap perfume. We asked to move rooms and our 2nd room had the same issue. Staff confirmed most rooms had this issue. We again asked to move rooms and the electricity in our 3rd room kept cutting out. We had no appliances, phone chargers or air conditioning. Staff were extremely rude. They laughed at and mocked guests who complained. Pool seating was limited compared to guests (hotel wasnt even full). The one time we got a seat, we noticed a mosquito infestation. Staff started spraying extremely harsh chemicals with no warning and guests had to scramble away. Buffet kept running out of food and staff would wait ages before refilling.

The property is well appointed and has a great restaurant and pool area. The rooms are large and spacious with nice bathrooms but that’s where it ends for me. There was a persistent foul smelling sewerage odour which emanated from the bathroom. The maintenance staff tried to remedy the issue on multiple occasions but the odour returned. The manager tried to soften the blow by first offering me a couple of juices at the bar but as the problem worsened turned to a couple of alcoholic drinks. Which I found patronising. I was offended. I must point out that I paid for a deluxe poolside room. I was offered another room but in an inferior location which I refused. There was no follow up to check how the issue was except a cake left in the room. Anyway we stayed in the room and put up with the smell as the hotel location was good for my surfing. The location is good with plenty of restaurants nearby. The staff were good but house keepers ordinary. Overall average.

The hotel was very clean, the buffet breakfast was great and also very clean fresh fruits and pastries were kept in an enclosed cabinet that staff served you, which was great for less contamination and away from heat. Great location, 2 min walk to the beach and on a great street with lots of shopping. Only down fall to the hotel was the limited bar service at the pool bar, waiting up to 20 mins to be served, sometimes no staff even present. Very minimal sun beds, and people claiming them straight away leaving their towels on them. We were there 5 days and did not once get a sun bed. If you stay here, the best rooms to get would be poolside. The pool is a decent size and their is also a kids pool separate to the main pool. The rooms were a great size, bed was very comfortable with the most amazing pillows that felt like you were sleeping on a cloud. The hotel has only been open since December, there are a few minor things that are very easily fixed and would make this 👌 The cleaniness of the hotel was next level and i was very impressed with that.

Room smelt like sewerage. We told them multiple times however no offer to change rooms was provided. Breakfast was not good for the price of the hotel. Pool was cold. I would not stay here again.

Beautiful grounds and pool was amazing. The staff were friendly and helpful Room was clean overlooking the main pool on the top floor with amazing views we had everything we needed including robes and slippers Overall we had a very relaxing lovely stay Overall had a lovely stay

This Hotel was very clean , new, great morning buffet, close to beach and shops!

Bathroom stinks maybe from a sewer or something.Air-condition is not enough had a hard time getting good sleep because it’s hot.Food taste is terrible.Gym has only a few equipments and some of it are not working.The only good thing is the bed.Not a five star service or quality.

Unfortunately lacked enough seats around pool area and my bathroom seemed to have foul smell the whole stay - room was clean big and comfy. View from balcony over pool area was beautiful at night. Staff lovely throughout stay.

Wonderful staff. Good breakfast buffet. Clean room. Good internet.

The hotel was very clean and spacious. Breakfast had a great range to choose from. Lovely swimming pools but unfortunately not enough sun loungers/chairs to facilate those guests who wished to hang out at poolside.

I liked the blackout window curtains. The room was lovely and spacious. The breakfast was excellent, and the beds were super comfortable. :):)

The land right next to the Hotel was waste & derelict

The hotel is advertised as a 5-star property, but in reality it would be closer to a 3-star by European standards. The building is very old and in clear need of renovation and proper maintenance. Nothing about the common areas feels like a true 5-star experience. There are also several basic amenities missing. In the room, there isn’t even an iron, and in the bathroom there is no conditioner provided. On top of that, there is no air-conditioning in any of the main areas of the hotel — not in the lobby, not in the restaurant, not in the common spaces — which makes the experience uncomfortable, especially in Bali’s heat. Breakfast was the biggest disappointment. It was honestly the worst breakfast we’ve had in all the hotels we visited in Bali: very limited variety, poor quality, and far below what a supposedly 5-star hotel should offer. The staff are polite, but the hotel needs a full renovation and major improvements in its services and amenities to truly justify a 5-star rating.

The only thing i would say is that the garden room description is at least very vague!! Our room looked over what i would call dump or building site other than that all was a you would expect from a five star hotel.

The rooms were great as was the pool area. The buffet breakfast had something for everyone

Food was excellent; as were the staff. Our only issue was with the bed being extremely uncomfortable and the room AC was not very efficient. Otherwise our experience was very good. Nasi Goreng Oxtail (Oxtail Fried Rice) is worth a go if you hungry.

Staff very friendly, lovely and clean hotel. Bed was extremely hard and uncomfortable, would not stay again due to uncomfortableness.

Easy walking access to restaurants and bars and beach, excellent service. Nice rooms. Not a great view of construction.

Changed rooms 3 times One smelt like sewerage One backed onto construction site noise First impressions a lot of work to do here Not what one would expect or led to believe Very disappointed

Booked 2 x deluxe twin rooms. Property was walking distance to the shops and beach. Rooms were spacious and comfortable. Buffet breakfast has many options to chose from.

M Overall experience was average would only like to give a big review to the female at kids club. She was very accommodating and kind. regarding the rest of the staff,Every single person we met pushed us for a singular review. They would ask for our phone to take photos so we could not forget to write the review. It really lacked professionalism and really put a bad taste in my mouth to even walk past particular staff members without being harassed. Breakfast was nice and hygienic the rooms smelt sour and of Sewage at nights. We would recommend this hotel for families the kids facility and the location was great.

We went for my 40th birthday with the whole family. The staff were so kind and was a fabulous time. My mum ended up falling over, breaking her leg and requiring surgery. The hotel staff went above and beyond in helping us get her to the hospital and upon our return getting us back home. So incredibly grateful for our time there. We will definitely be back.

Beautiful property , awesome breakfast perfect position close walk to the beach only negative was pool closes at 8pm and couldn’t get face washers and when you order a drink a wait of 10/20 minutes to sign for it . When we first arrived beers were warm also run out of Bingtang and apple juice but still had a lovely holiday !!

Beautiful grounds and pool was amazing. The staff were friendly and helpful Room was clean overlooking the main pool on the top floor with amazing views we had everything we needed including robes and slippers Overall we had a very relaxing lovely stay Overall had a lovely stay

Service very slow. 20 min wait for a drink is normal. Pricing of drinks, food, extra room service fee, breakfast etc is astronomical. We never ate or drank here for that reason. Sunbeds never available at pool area. Had to use another hotel and pay a day rate to use their facilities. Room was awful. After 7 days and many complaints about the hotel service they finally moved us. The response was three cans of soft drink by way of an apology. $50 deposit per day required if you wish to charge anything to your room. If you exceed however you need to pay more. Would never stay here again. Particularly as the way of handling our complaints was three cans of soft drink. Never had such terrible service in all my years of coming to Bali. Will never stay here again. So many things went wrong it was laughable.

Nice hotel overall. Comfortable beds, nice rooms, breakfast OK with wide selection, big pool, very warm for its size. Needs to be cooled for better comfort. Service form bar area quite slow with what seemed a lot of trainees. Need to make their fridges colder for ice cold beer. Tried to educate them. Overall a good week. Nice staff.

The staff were great especially Ong who sorted our problems and made our holiday one to remember. The pool staff , room attendants and waitresses were all lovely and quick to serve. Siti was very friendly and helpful and a pleasure to talk to, as were all the staff we met. Great location and pool setup.

The staff were outstanding. Riri from day 1 greeted us and made sure the entire stay was perfect. The pool staff especially Nurdi, Dwi, Wahyu & Kadek Winadi made our daily pool outing a great experience. Downsides, Spa wasn't open. Liquor License is still being finalised (although beer and wine were available). Breakfast served by the restaurant and bar staff were out of this world. Highly recommend

Enjoyed staying at this resort but the front desk checkin procedure and departure procedure is poor. Very slow and on arrival we only had one booked room when we had confirmation for two rooms. It took over an hour to resolve this with little apology

Wonderful staff. Good breakfast buffet. Clean room. Good internet.

Nice property, walking distance to the beach.

Good hotel overall, staff was great & also very clean Thought it was a bit too quiet. Not much going on there or the pool side bar. Great location if you like double six beach, but thought it was still pretty far from everything else. Probably wouldn’t stay in seminyak again.

Very cooperative staff , clean hotel on narrow street far from night life ,

This Hotel was very clean , new, great morning buffet, close to beach and shops!

Very friendly staff and convenient location. Still not at the mainstream roads which means less manic; but at the same time there are convenience stores, restaurants and odd tourist shops within the same road as the Hotel

Lovely hotel. In a quieter location on the border of Legian and Seminyak but a quick 2 minute stroll to the beach and an easy walk up the beach to Legian and Kuta. Pool access room was large and comfortable. Would have been lovely to have some sun lounges on the patio rather than chairs that weren’t very comfortable. Food and cocktails were plentiful and delicious but the $3.50 room service fee caught us by surprise given the cost to stay. There is a delicious Greek restaurant just up the road and also a lovely Italian place. Signing the pool towels in and out each day was a pain in the proverbial. But overall stay was great and we’d do it again.

Easy walking access to restaurants and bars and beach, excellent service. Nice rooms. Not a great view of construction.

good convenient location

Booked 2 x deluxe twin rooms. Property was walking distance to the shops and beach. Rooms were spacious and comfortable. Buffet breakfast has many options to chose from.

Location good . Lively area

The buffet breakfast was great with plenty of choices of cuisine

My favourite breakfast was average. If you had something cooked for you it was hot otherwise all the other food was tepid temperature.

The only complaint - no spa, roo Service menu in rooms- restaurant fairly boring after a few days.

Lovely hotel, very clean, Lovely staff, excellent breakfast ( even for me as a Coeliac / gluten free ) close to nice part of beach and good choice of dining options !

The hotel is advertised as a 5-star property, but in reality it would be closer to a 3-star by European standards. The building is very old and in clear need of renovation and proper maintenance. Nothing about the common areas feels like a true 5-star experience. There are also several basic amenities missing. In the room, there isn’t even an iron, and in the bathroom there is no conditioner provided. On top of that, there is no air-conditioning in any of the main areas of the hotel — not in the lobby, not in the restaurant, not in the common spaces — which makes the experience uncomfortable, especially in Bali’s heat. Breakfast was the biggest disappointment. It was honestly the worst breakfast we’ve had in all the hotels we visited in Bali: very limited variety, poor quality, and far below what a supposedly 5-star hotel should offer. The staff are polite, but the hotel needs a full renovation and major improvements in its services and amenities to truly justify a 5-star rating.

Beautiful property , awesome breakfast perfect position close walk to the beach only negative was pool closes at 8pm and couldn’t get face washers and when you order a drink a wait of 10/20 minutes to sign for it . When we first arrived beers were warm also run out of Bingtang and apple juice but still had a lovely holiday !!

Nice hotel overall. Comfortable beds, nice rooms, breakfast OK with wide selection, big pool, very warm for its size. Needs to be cooled for better comfort. Service form bar area quite slow with what seemed a lot of trainees. Need to make their fridges colder for ice cold beer. Tried to educate them. Overall a good week. Nice staff.

The rooms were great as was the pool area. The buffet breakfast had something for everyone

I have already give my feed back reception and residence manager regarding food optional.Breakfast is good but lunch and dinner menu is terible.There is not much varities.

Great property, location, rooms and pool area. Breakfast brilliant.