Seaside Chateau Resort

I was very disappointed in the staffs helpfulness or attitude.

Great spot when you have a last minute flight cancellation. Staff allowed us to use pool and get a meal while we waited for our room to be ready.

The property and room were clean enough. The front desk staff was very nice and helpful. However, the other staff I encountered acted like I was an inconvenience. Restaurant experience was strange. Ordered food and drinks. One plate arrived. Then drinks several minutes later. Then after first plate and drinks were consumed, the last plate arrived. No on-site store for snacks and drinks, which was inconvenient because the hotel is in a gated area several hundred yards down a dirt road from civilization. I was especially irritated because the hotel offered an airport shuttle pickup in the morning, which i booked. When the pickup time came and went there was no shuttle. I had to talk to the security guard at the gate, because the front desk was unmanned. The security guard actually drove us to the airport (thanks to him for going above and beyond). I was stressed because if your shuttle does not show up, you are too isolated to just flag down a taxi. I booked this hotel due to proximity the the BZE airport, but in hindsight I should've somewhere with more services nearby.

Gorgeous location! Clean room. Fine for a one night stay to/from airport but wouldn’t want to stay longer. Beds were so-so, and as noted in other reviews food was very pricey (but still easier to eat here…). Service was very slow for dinner but better at breakfast.

We stayed in the house and it was beautiful. The staff was very welcoming and helpful. The property was beautiful.