Charlie NYC Berrini

Amazing city view from the balcony…parking included which is a plus..rooms extremely clean

Hi all, the AC in the living room have a big noise, almost impossible to stay on. The TV remote control didn’t work and also the remote for The AC on the rooms looks like the battery is dead. The rest ok.

Good room, nice area and surroundings. The only problem is the traffic making hard to get to the hotel.

Overall, a disappointing stay. Spacious apartments in a residential area with many offices (practically deserted on non-working days). Poor reception: the concierge staff only speak Portuguese, and the woman I met when I arrived, in particular, showed no signs of being helpful. The online helpdesk service in English is good: they respond promptly and accurately. The coffee machine (Nespresso capsules) is broken, so it's impossible to make a morning coffee; the coffee machine in the gym area also doesn't have one. Common areas are unheated. Good selection of vending machines (in case you want to buy food). Overall, good apartments, but fairly poorly managed.

The bathroom was dirty, I couldn’t leave my luggage at the hotel before check in. The communication was difficult and they sent me wrong codes to access