Do not stay here. Grossly overpriced. We were literally the only single guests in the entire hotel which was incredibly creepy and made us feel unsafe. The owners of the hotel live there, and they were about the property throughout our stay which was weird. They are terrible at communication and messed up a lot of things for us, which cost us real money as well. Their concierge efforts are horrible and communication was very difficult. This was also the middle of their high season so there are no excuses. Incredibly Understaffed and it felt like a ghost town there. The property is very beautiful; that is the only redeeming part of Villa Beluno. They also ruined multiple very nice garments of clothing of mine after I sent them out for dry cleaning, to which they then washed and folded instead, completely ruining the garments. They acknowledged the error that they made multiple times, After then promising to pay for them, they have no informed me that they won’t be doing so. Borderline criminal. They also refused to open the gate for me to leave the property for not wanting to sign the additional charges for the stay, which felt like they were holding me hostage. Again, felt very unsafe and bizarre. Low class individuals in the owners. I gave them every chance to redeem themselves but they failed at every juncture and that is their own judgement call.
Do not stay here. Grossly overpriced. We were literally the only single guests in the entire hotel which was incredibly creepy and made us feel unsafe. The owners of the hotel live there, and they were about the property throughout our stay which was weird. They are terrible at communication and messed up a lot of things for us, which cost us real money as well. Their concierge efforts are horrible and communication was very difficult. This was also the middle of their high season so there are no excuses. Incredibly Understaffed and it felt like a ghost town there. The property is very beautiful; that is the only redeeming part of Villa Beluno. They also ruined multiple very nice garments of clothing of mine after I sent them out for dry cleaning, to which they then washed and folded instead, completely ruining the garments. They acknowledged the error that they made multiple times, After then promising to pay for them, they have no informed me that they won’t be doing so. Borderline criminal. They also refused to open the gate for me to leave the property for not wanting to sign the additional charges for the stay, which felt like they were holding me hostage. Again, felt very unsafe and bizarre. Low class individuals in the owners. I gave them every chance to redeem themselves but they failed at every juncture and that is their own judgement call.
