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The Alder

From

159 $US

/nuit

The Alder - Image 1

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The Alder - Chambre

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The Alder - Restaurant

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From

159 $US

/nuit

À propos de cet établissement

Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage.

Équipements

Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage.

Services de l'établissement

Les équipements et services proposés incluent un centre d'affaires ouvert 24 h/24, une réception ouverte 24 h/24 et un personnel polyglotte. Les espaces événements de cet hôtel comprennent un centre de conférence et des salles de réunion. Un parking gratuit est disponible dans l'enceinte de l'hébergement.

Repas

Réveillez vos papilles à Dos Gato, l'un des 7 restaurants de cet hôtel. Dure journée ? L'hébergement abrite 7 bars/lounges, idéal pour un moment de détente. Un petit déjeuner préparé sur commande est servi tous les jours de 06 h 00 à 11 h 00 moyennant un supplément.

Chambres

Choisissez une des 101 chambres dotées d'une télévision LED. Les salles de bain comprennent une douche, des articles de toilette de luxe et un sèche-cheveux. Les équipements et services offerts par l'hébergement comprennent un téléphone, mais aussi un coffre-fort et un bureau.

Emplacement

En choisissant The Alder at Resorts World Catskills à Monticello, vous profiterez d'un agréable séjour à 4 minutes à pied du site Casino Resorts World Catskills et à moins de 4 minutes en voiture du site Concord Monster Golf Club. Cet hôtel avec spa se trouve à 26 km de Centre d'arts Bethel Woods Center For The Arts et à 2,9 km de Complexe et parc aquatique The Kartrite.

À proximité

Casino Resorts World Catskills(0.2 miles)
Concord Monster Golf Club(1 miles)
Complexe et parc aquatique The Kartrite(1.8 miles)
Neversink River(4.2 miles)
South Fallsburg Hebrew Association Synagogue(5.1 miles)
Sullivan County Dramatic Workshop - Rivoli Theatre(5.2 miles)
Crystal Run Healthcare Rock Hill(5.7 miles)
Lake Louise Marie(5.8 miles)
Monticello Casino and Raceway(6.1 miles)
Monticello Motor Club(6.4 miles)
Tarry Brae Golf Course(6.8 miles)
Sackett Lake(7.8 miles)
Mongaup River(8.5 miles)
Masten Lake(8.8 miles)
Hurleyville Performing Arts Centre(9.4 miles)
L'aéroport principal le plus proche est : Aéroport international de Stewart (SWF)(37.4 miles)

Parking
Wi-fi gratuit
Restaurant
Parking gratuit
24-Hour Front Desk
Parking (Limited)

Emplacement

750 Resorts World Drive, Monticello, État de New York, États-Unis d’Amérique

Casino Resorts World Catskills (0.2 miles)

Concord Monster Golf Club (1 miles)

Complexe et parc aquatique The Kartrite (1.8 miles)

Neversink River (4.2 miles)

South Fallsburg Hebrew Association Synagogue (5.1 miles)

Sullivan County Dramatic Workshop - Rivoli Theatre (5.2 miles)

Plus d'informations sur l'emplacement

Options de chambre

7

Chambre Standard

Détails de la chambre

1 Très Grand Lit Double

Couchages 2

Climatisation

Chauffage

Salle de bain privée

7

Chambre

Détails de la chambre

2 Grands Lits Doubles

Couchages 4

Climatisation

Chauffage

Salle de bain privée

Avis des voyageurs sur The Alder

8.3

Très bien

Basé sur 266 avis vérifiés

Ce qu'en disent des voyageurs

Résumé généré par l'IA basé sur les avis récents des voyageurs

D'après les commentaires sur The Alder, les clients louent l'emplacement pratique à proximité du casino et de Bethel Woods, les chambres généralement propres et les activités sur place, tout en signalant un service inégal et d'occasionnels problèmes d'entretien.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

Ces informations vous ont-elles été utiles ?

Ce qu'en disent des voyageurs

D'après les commentaires sur The Alder, les clients louent l'emplacement pratique à proximité du casino et de Bethel Woods, les chambres généralement propres et les activités sur place, tout en signalant un service inégal et d'occasionnels problèmes d'entretien.

Plusieurs voyageurs ont signalé des erreurs dans l'attribution des chambres, des frais de check-in anticipé et des frais supplémentaires imprévus. Les installations offrent de la variété, mais certains ont trouvé des bars ou des restaurants fermant tôt, la piscine et le spa situés dans le casino principal sans passerelle couverte, ainsi que des nuisances sonores ou des problèmes de Wi-Fi occasionnels. Dans l'ensemble, attendez-vous à un séjour pratique et axé sur les activités, avec un service et une gestion variables.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Les équipements sont variés, avec un accès au casino, des piscines, des bars et des restaurants appréciés ; cependant, les clients notent des fermetures ou un affollement occasionnels, un problème d'accès à la salle de sport, des attractions usées, l'absence de passerelle couverte vers le complexe principal, des problèmes d'entretien du parking en hiver, et un incident d'ascenseur isolé.

Avis de voyageur à ce sujet

6

Harold

20 juil. 2025

·

A séjourné 1 nuit

Disappointed lack of food options. Only place open was the cantina. Check in was impersonal. Given no information on locations of on site amenities. Had to ask where the pool and hot tub were. Too far from where our room is. Above casino. Restaurants were closed. Cantina bar and food closed early at 11? For a resort in high season should be open and better food options.

Disappointed lack of food options. Only place open was the cantina. Check in was impersonal. Given no information on locations of on site amenities. Had to ask where the pool and hot tub were. Too far from where our room is. Above casino. Restaurants were closed. Cantina bar and food closed early at 11? For a resort in high season should be open and better food options.

10

melissa

2 janv. 2025

·

A séjourné 1 nuit

I had a great time celebrating New Year's, but there was an unfortunate incident with the elevator. We got stuck inside, and the alarm didn’t work. With the DJ blasting music in the lobby, no one could hear us. We had to pry open the doors ourselves to get out, which was definitely stressful. Despite that, the rest of the event was fun and memorable.

I had a great time celebrating New Year's, but there was an unfortunate incident with the elevator. We got stuck inside, and the alarm didn’t work. With the DJ blasting music in the lobby, no one could hear us. We had to pry open the doors ourselves to get out, which was definitely stressful. Despite that, the rest of the event was fun and memorable.

8

Jody

21 oct. 2025

·

A séjourné 1 nuit

Key didn’t work in the gym.

Key didn’t work in the gym.

6

Thomas

18 août 2025

·

A séjourné 2 nuits

The stafaaf wer e quite rude and seemed bothered to have to wait on people. Check in staff person was unwelcoming. Only bar open after 10pm is the main bar in casino so its mobbed and hard to get drinks. Top golf suite is well worn and not maintained as it should be. Juat diaappointed, not at all what I expected foe the noney.

The stafaaf wer e quite rude and seemed bothered to have to wait on people. Check in staff person was unwelcoming. Only bar open after 10pm is the main bar in casino so its mobbed and hard to get drinks. Top golf suite is well worn and not maintained as it should be. Juat diaappointed, not at all what I expected foe the noney.

8

Precilla

23 mars 2025

·

A séjourné 2 nuits

It was raining and there wasn't any shelter area from the Alder to the casino floor, after leaving pool area I had to get back out in the cold to head back to the Alder(needs to join the building at leàst a covering to get from one side to the next).

It was raining and there wasn't any shelter area from the Alder to the casino floor, after leaving pool area I had to get back out in the cold to head back to the Alder(needs to join the building at leàst a covering to get from one side to the next).

10

Kurt

14 oct. 2025

·

A séjourné 1 nuit

The happy hour at the bar was very fun

The happy hour at the bar was very fun

2

Mirna

1 juin 2025

·

A séjourné 1 nuit

I’m writing to express my deep disappointment with the experience my family and I recently had during our stay at your hotel. What was supposed to be a relaxing and enjoyable visit turned into a series of unacceptable inconveniences that I feel compelled to bring to your attention. To begin with, the first room we were assigned had a powerful and unpleasant stench coming from the air conditioning unit, making it impossible to stay in. Additionally, we had booked a room with a king bed and a pull-out couch to accommodate our son, but instead were given a room with two queen beds—an arrangement that did not meet our needs or match our reservation. After we raised these issues with the front desk, we were moved to a different room. While we appreciated the effort to accommodate us, the new room had its own serious issues. The pull-out couch, which our son was expected to sleep on, had visible dust and, shockingly, what appeared to be dried feces on the mattress—without even a sheet provided. This was not only unacceptable but completely unsanitary and distressing for any guest to encounter, let alone for a child. As if that weren’t enough, when we went to use the pool, we found that there were no towels available whatsoever. My wife was forced to walk

I’m writing to express my deep disappointment with the experience my family and I recently had during our stay at your hotel. What was supposed to be a relaxing and enjoyable visit turned into a series of unacceptable inconveniences that I feel compelled to bring to your attention. To begin with, the first room we were assigned had a powerful and unpleasant stench coming from the air conditioning unit, making it impossible to stay in. Additionally, we had booked a room with a king bed and a pull-out couch to accommodate our son, but instead were given a room with two queen beds—an arrangement that did not meet our needs or match our reservation. After we raised these issues with the front desk, we were moved to a different room. While we appreciated the effort to accommodate us, the new room had its own serious issues. The pull-out couch, which our son was expected to sleep on, had visible dust and, shockingly, what appeared to be dried feces on the mattress—without even a sheet provided. This was not only unacceptable but completely unsanitary and distressing for any guest to encounter, let alone for a child. As if that weren’t enough, when we went to use the pool, we found that there were no towels available whatsoever. My wife was forced to walk

6

jennifer

28 juil. 2025

·

A séjourné 1 nuit

Room sink had toothpaste cap in the drain. The lotion had been used by a previous guest. Room smelled musty. Bed was comfortable. Dining was expensive for quality of food. There is not much to do: gamble, eat, golf. The pools were nice. The spa was too pricey to invest.

Room sink had toothpaste cap in the drain. The lotion had been used by a previous guest. Room smelled musty. Bed was comfortable. Dining was expensive for quality of food. There is not much to do: gamble, eat, golf. The pools were nice. The spa was too pricey to invest.

8

John

22 févr. 2025

·

A séjourné 1 nuit

Room was great except for the very noisy heating/AC unit. The parking lot was not well plowed with ice patches in lots of spots. The walkways were a bit messy also. But overall, a great and fun place to stay. The restaurants at the main building are great.

Room was great except for the very noisy heating/AC unit. The parking lot was not well plowed with ice patches in lots of spots. The walkways were a bit messy also. But overall, a great and fun place to stay. The restaurants at the main building are great.

6

Michael

24 janv. 2025

·

A séjourné 1 nuit

My room was quiet and had a good night's sleep, however their towels stink from some chemical they use for washing them, which was somewhat strong smell. Also, I didn't want housekeeping service so I put 'do not disturb' on doorknob but they went in anyways and moved all my stuff around and gave me more smelly towels. Also, why cant there be a covered walkway from hotel to casino? Was 3 degrees and a snowstorm when I stayed there.

My room was quiet and had a good night's sleep, however their towels stink from some chemical they use for washing them, which was somewhat strong smell. Also, I didn't want housekeeping service so I put 'do not disturb' on doorknob but they went in anyways and moved all my stuff around and gave me more smelly towels. Also, why cant there be a covered walkway from hotel to casino? Was 3 degrees and a snowstorm when I stayed there.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

Beaucoup décrivent la propriété et les chambres comme propres, mais le ménage est inconstant, avec des chambres non entretenues, des objets oubliés, des poubelles ou du linge sale, des odeurs, et quelques problèmes plus graves tels qu'un canapé-lit taché et un rapport sur un insecte mort.

Avis de voyageur à ce sujet

6

Karen

25 avr. 2025

·

A séjourné 2 nuits

Our 2 day stay was okay but housekeeping did not come in to clean room.

Our 2 day stay was okay but housekeeping did not come in to clean room.

2

Ralph

25 mai 2025

·

A séjourné 2 nuits

From check in to check out, all hotel staff seemed uninterested in speaking to any guests. I walked up and said hi! We are here to check in, the response i received was "photo id and credit card". I handed both items and to which the employee responded "stairs or elevator". Having never stayed there i had no idea what he was talking about. When i asked what he said "do you want stairs or elevator" so i just answered elevator. He never explained anything about the property, never told us where the pool or other accommodations were. He ended our conversation by saying "you smoke in our room we will charge you alot". Then we got to the room, there was a hole in the wall, scuff marks all over the wall, a mysterious white stain on the chair. The toilet seat was nearly falling off of the toilet, i fixed it myself so we didnt have to deal with the lobby staff again. There was also a surprise $200 hold on my card bringing the room to $930 for 2 nights. It still has not been refunded to me.

From check in to check out, all hotel staff seemed uninterested in speaking to any guests. I walked up and said hi! We are here to check in, the response i received was "photo id and credit card". I handed both items and to which the employee responded "stairs or elevator". Having never stayed there i had no idea what he was talking about. When i asked what he said "do you want stairs or elevator" so i just answered elevator. He never explained anything about the property, never told us where the pool or other accommodations were. He ended our conversation by saying "you smoke in our room we will charge you alot". Then we got to the room, there was a hole in the wall, scuff marks all over the wall, a mysterious white stain on the chair. The toilet seat was nearly falling off of the toilet, i fixed it myself so we didnt have to deal with the lobby staff again. There was also a surprise $200 hold on my card bringing the room to $930 for 2 nights. It still has not been refunded to me.

8

Oliver

3 janv. 2025

·

A séjourné 2 nuits

On check in to my room, noticed 2 dead bed bugs on pillow. Staff was responsive to my request for a change of room. No additional cleanliness problems noted during stay. I would recommend The Alder for a stay.

On check in to my room, noticed 2 dead bed bugs on pillow. Staff was responsive to my request for a change of room. No additional cleanliness problems noted during stay. I would recommend The Alder for a stay.

10

inga

30 sept. 2025

·

A séjourné 3 nuits

Clean

Clean

4

Abby

15 juil. 2025

·

A séjourné 2 nuits

The rooms were not cleaned until after 5pm. Adternpaying too dollar, the rolms should hsve been cleaned by the afternoon

The rooms were not cleaned until after 5pm. Adternpaying too dollar, the rolms should hsve been cleaned by the afternoon

2

Mirna

1 juin 2025

·

A séjourné 1 nuit

I’m writing to express my deep disappointment with the experience my family and I recently had during our stay at your hotel. What was supposed to be a relaxing and enjoyable visit turned into a series of unacceptable inconveniences that I feel compelled to bring to your attention. To begin with, the first room we were assigned had a powerful and unpleasant stench coming from the air conditioning unit, making it impossible to stay in. Additionally, we had booked a room with a king bed and a pull-out couch to accommodate our son, but instead were given a room with two queen beds—an arrangement that did not meet our needs or match our reservation. After we raised these issues with the front desk, we were moved to a different room. While we appreciated the effort to accommodate us, the new room had its own serious issues. The pull-out couch, which our son was expected to sleep on, had visible dust and, shockingly, what appeared to be dried feces on the mattress—without even a sheet provided. This was not only unacceptable but completely unsanitary and distressing for any guest to encounter, let alone for a child. As if that weren’t enough, when we went to use the pool, we found that there were no towels available whatsoever. My wife was forced to walk

I’m writing to express my deep disappointment with the experience my family and I recently had during our stay at your hotel. What was supposed to be a relaxing and enjoyable visit turned into a series of unacceptable inconveniences that I feel compelled to bring to your attention. To begin with, the first room we were assigned had a powerful and unpleasant stench coming from the air conditioning unit, making it impossible to stay in. Additionally, we had booked a room with a king bed and a pull-out couch to accommodate our son, but instead were given a room with two queen beds—an arrangement that did not meet our needs or match our reservation. After we raised these issues with the front desk, we were moved to a different room. While we appreciated the effort to accommodate us, the new room had its own serious issues. The pull-out couch, which our son was expected to sleep on, had visible dust and, shockingly, what appeared to be dried feces on the mattress—without even a sheet provided. This was not only unacceptable but completely unsanitary and distressing for any guest to encounter, let alone for a child. As if that weren’t enough, when we went to use the pool, we found that there were no towels available whatsoever. My wife was forced to walk

6

jennifer

28 juil. 2025

·

A séjourné 1 nuit

Room sink had toothpaste cap in the drain. The lotion had been used by a previous guest. Room smelled musty. Bed was comfortable. Dining was expensive for quality of food. There is not much to do: gamble, eat, golf. The pools were nice. The spa was too pricey to invest.

Room sink had toothpaste cap in the drain. The lotion had been used by a previous guest. Room smelled musty. Bed was comfortable. Dining was expensive for quality of food. There is not much to do: gamble, eat, golf. The pools were nice. The spa was too pricey to invest.

6

Michael

24 janv. 2025

·

A séjourné 1 nuit

My room was quiet and had a good night's sleep, however their towels stink from some chemical they use for washing them, which was somewhat strong smell. Also, I didn't want housekeeping service so I put 'do not disturb' on doorknob but they went in anyways and moved all my stuff around and gave me more smelly towels. Also, why cant there be a covered walkway from hotel to casino? Was 3 degrees and a snowstorm when I stayed there.

My room was quiet and had a good night's sleep, however their towels stink from some chemical they use for washing them, which was somewhat strong smell. Also, I didn't want housekeeping service so I put 'do not disturb' on doorknob but they went in anyways and moved all my stuff around and gave me more smelly towels. Also, why cant there be a covered walkway from hotel to casino? Was 3 degrees and a snowstorm when I stayed there.

8

Tammy

20 mai 2025

·

A séjourné 2 nuits

Overall room appearance at first was great. But small details were overlooked. Wastebaskets in room/ bathroom were filthy. The bottom wall in bathroom by door was dirty. There wasn’t a hairdryer in the room. The bedframe for one of the beds was broken. This would’ve been discovered when housekeeping prepared the beds prior to our arrival.

Overall room appearance at first was great. But small details were overlooked. Wastebaskets in room/ bathroom were filthy. The bottom wall in bathroom by door was dirty. There wasn’t a hairdryer in the room. The bedframe for one of the beds was broken. This would’ve been discovered when housekeeping prepared the beds prior to our arrival.

8

Nathaniel

16 avr. 2025

·

A séjourné 1 nuit

The hotel was convenient for where I was working. And it was fairly clean other than the housekeeping must have forgot to remove it. Leftovers out of the fridge, other than that, the state was very decent

The hotel was convenient for where I was working. And it was fairly clean other than the housekeeping must have forgot to remove it. Leftovers out of the fridge, other than that, the state was very decent

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Les chambres sont généralement confortables et parfois spacieuses, mais plusieurs commentaires mentionnent des types de lits mal attribués, des bruits occasionnels provenant d'événements ou de la climatisation, et des problèmes d'entretien tels que des accessoires cassés, des objets manquants, des odeurs de moisi ou des canapés-lits usés ; le Wi-Fi était instable pour un client.

Avis de voyageur à ce sujet

6

Ileanna

6 sept. 2024

·

A séjourné 1 nuit

The .ain grievance i had with the Adler was i booked a king room on July 10th for August 30th checkin and upon arrival was told that there we no king rooms available. I was also told by the concierge that rooms are not guaranteed and had i reserved via the hotel website wouldve seen the disclaimer. However I booked via hotels.com therefor no such disclaimer was present. I found this to be an admission of fraudulent practice. How can you advertise offerrings have them booked but then say nope we didn't have that. This is poor business practice.

The .ain grievance i had with the Adler was i booked a king room on July 10th for August 30th checkin and upon arrival was told that there we no king rooms available. I was also told by the concierge that rooms are not guaranteed and had i reserved via the hotel website wouldve seen the disclaimer. However I booked via hotels.com therefor no such disclaimer was present. I found this to be an admission of fraudulent practice. How can you advertise offerrings have them booked but then say nope we didn't have that. This is poor business practice.

6

Wilfredo

25 juil. 2024

·

A séjourné 1 nuit

I reserved a king size bed but when I checked in they told me they only had double beds available.

I reserved a king size bed but when I checked in they told me they only had double beds available.

8

Darcy

6 juil. 2025

·

A séjourné 3 nuits

I wish I had known that the entirety of the lobby was going to be turned into a rave with heavy bass. I would have stayed elsewhere.

I wish I had known that the entirety of the lobby was going to be turned into a rave with heavy bass. I would have stayed elsewhere.

2

Steve

27 oct. 2024

·

A séjourné 1 nuit

We booked 2 beds but only one bed was offered at checked in

We booked 2 beds but only one bed was offered at checked in

2

Mark

28 juin 2025

·

A séjourné 1 nuit

Arrival was around 5:30pm. The woman at the Front Desk was rude. My reservation was clearly a King bed. We received 2 Double beds. I asked for my reservation to be as booked and was told all Kings were booked. Yeah, one of them was mine! The beds were awful and the A/C was noisy as hell all night. The water pressure was down to a trickle at the vanity sink. I won't be back!

Arrival was around 5:30pm. The woman at the Front Desk was rude. My reservation was clearly a King bed. We received 2 Double beds. I asked for my reservation to be as booked and was told all Kings were booked. Yeah, one of them was mine! The beds were awful and the A/C was noisy as hell all night. The water pressure was down to a trickle at the vanity sink. I won't be back!

6

jennifer

28 juil. 2025

·

A séjourné 1 nuit

Room sink had toothpaste cap in the drain. The lotion had been used by a previous guest. Room smelled musty. Bed was comfortable. Dining was expensive for quality of food. There is not much to do: gamble, eat, golf. The pools were nice. The spa was too pricey to invest.

Room sink had toothpaste cap in the drain. The lotion had been used by a previous guest. Room smelled musty. Bed was comfortable. Dining was expensive for quality of food. There is not much to do: gamble, eat, golf. The pools were nice. The spa was too pricey to invest.

6

Yelena

13 juil. 2025

·

A séjourné 1 nuit

The property was nice. We checked in late and were assigned a room with a single king side bed. I told the clerk that the room I reserved should have had two queen beds. I was told it wasn’t available and they have no control over online reservations. We were two adults and a teenager so one bed would not have worked. We were told they should be pull out sofa. Thankfully there was one in a room but no linens were provided. The sofa mattress was stained as well. We had to wait for close to half hour for the linens to be delivered. All in all it’s a nice property but assignment of the incorrect room was annoying. Not sure if it’s Expedia’s fault or the hotel’s.

The property was nice. We checked in late and were assigned a room with a single king side bed. I told the clerk that the room I reserved should have had two queen beds. I was told it wasn’t available and they have no control over online reservations. We were two adults and a teenager so one bed would not have worked. We were told they should be pull out sofa. Thankfully there was one in a room but no linens were provided. The sofa mattress was stained as well. We had to wait for close to half hour for the linens to be delivered. All in all it’s a nice property but assignment of the incorrect room was annoying. Not sure if it’s Expedia’s fault or the hotel’s.

8

Dawn

22 août 2024

·

A séjourné 1 nuit

We were expecting way better for as expensive as this room was. We booked a king room but wound up with 2 full sizes beds. The chair next to the bed was broken as was the coffee maker. Mini fridge was so full of ice we couldnt use it. Needs to be defrosted and cleaned. Not impressed. Ive had better for much less.

We were expecting way better for as expensive as this room was. We booked a king room but wound up with 2 full sizes beds. The chair next to the bed was broken as was the coffee maker. Mini fridge was so full of ice we couldnt use it. Needs to be defrosted and cleaned. Not impressed. Ive had better for much less.

8

John

22 févr. 2025

·

A séjourné 1 nuit

Room was great except for the very noisy heating/AC unit. The parking lot was not well plowed with ice patches in lots of spots. The walkways were a bit messy also. But overall, a great and fun place to stay. The restaurants at the main building are great.

Room was great except for the very noisy heating/AC unit. The parking lot was not well plowed with ice patches in lots of spots. The walkways were a bit messy also. But overall, a great and fun place to stay. The restaurants at the main building are great.

4

Natalia

18 août 2025

·

A séjourné 1 nuit

need new matrass and better pillowes

need new matrass and better pillowes

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

Le personnel est souvent amical et accommodant, mais la cohérence varie : certains clients ont rencontré des interactions désagréables ou peu utiles à la réception, des informations limitées lors de l'enregistrement, de longues files d'attente, des frais de check-in anticipé et des confusions concernant les réservations ou la facturation.

Avis de voyageur à ce sujet

10

Louis

2 août 2025

·

A séjourné 1 nuit

Staff was very friendly. Check in was easy.

Staff was very friendly. Check in was easy.

6

Harold

20 juil. 2025

·

A séjourné 1 nuit

Disappointed lack of food options. Only place open was the cantina. Check in was impersonal. Given no information on locations of on site amenities. Had to ask where the pool and hot tub were. Too far from where our room is. Above casino. Restaurants were closed. Cantina bar and food closed early at 11? For a resort in high season should be open and better food options.

Disappointed lack of food options. Only place open was the cantina. Check in was impersonal. Given no information on locations of on site amenities. Had to ask where the pool and hot tub were. Too far from where our room is. Above casino. Restaurants were closed. Cantina bar and food closed early at 11? For a resort in high season should be open and better food options.

10

kenneth

31 août 2025

·

A séjourné 5 nuits

Had a great 5 night stay!Staff went above and beyond because my leg was in a cast.Will be back next year for sure

Had a great 5 night stay!Staff went above and beyond because my leg was in a cast.Will be back next year for sure

10

Kevin

11 juin 2025

·

A séjourné 2 nuits

Excellent staff

Excellent staff

2

Ralph

25 mai 2025

·

A séjourné 2 nuits

From check in to check out, all hotel staff seemed uninterested in speaking to any guests. I walked up and said hi! We are here to check in, the response i received was "photo id and credit card". I handed both items and to which the employee responded "stairs or elevator". Having never stayed there i had no idea what he was talking about. When i asked what he said "do you want stairs or elevator" so i just answered elevator. He never explained anything about the property, never told us where the pool or other accommodations were. He ended our conversation by saying "you smoke in our room we will charge you alot". Then we got to the room, there was a hole in the wall, scuff marks all over the wall, a mysterious white stain on the chair. The toilet seat was nearly falling off of the toilet, i fixed it myself so we didnt have to deal with the lobby staff again. There was also a surprise $200 hold on my card bringing the room to $930 for 2 nights. It still has not been refunded to me.

From check in to check out, all hotel staff seemed uninterested in speaking to any guests. I walked up and said hi! We are here to check in, the response i received was "photo id and credit card". I handed both items and to which the employee responded "stairs or elevator". Having never stayed there i had no idea what he was talking about. When i asked what he said "do you want stairs or elevator" so i just answered elevator. He never explained anything about the property, never told us where the pool or other accommodations were. He ended our conversation by saying "you smoke in our room we will charge you alot". Then we got to the room, there was a hole in the wall, scuff marks all over the wall, a mysterious white stain on the chair. The toilet seat was nearly falling off of the toilet, i fixed it myself so we didnt have to deal with the lobby staff again. There was also a surprise $200 hold on my card bringing the room to $930 for 2 nights. It still has not been refunded to me.

6

Thomas

18 août 2025

·

A séjourné 2 nuits

The stafaaf wer e quite rude and seemed bothered to have to wait on people. Check in staff person was unwelcoming. Only bar open after 10pm is the main bar in casino so its mobbed and hard to get drinks. Top golf suite is well worn and not maintained as it should be. Juat diaappointed, not at all what I expected foe the noney.

The stafaaf wer e quite rude and seemed bothered to have to wait on people. Check in staff person was unwelcoming. Only bar open after 10pm is the main bar in casino so its mobbed and hard to get drinks. Top golf suite is well worn and not maintained as it should be. Juat diaappointed, not at all what I expected foe the noney.

10

Anthony

4 sept. 2025

·

A séjourné 1 nuit

Location and staff are exceptional

Location and staff are exceptional

6

Lisa

25 mai 2025

·

A séjourné 1 nuit

We arrived at 2 pm and were told we could check in early but only for a price, so we waited until we could check in for free like everyone else did resulting in a huge wait and only one person working the desk . We are here on a holiday weekend and a sold out concert in town, it was a little disappointing to waste so much time just waiting to check in

We arrived at 2 pm and were told we could check in early but only for a price, so we waited until we could check in for free like everyone else did resulting in a huge wait and only one person working the desk . We are here on a holiday weekend and a sold out concert in town, it was a little disappointing to waste so much time just waiting to check in

10

Mordechai

22 août 2025

·

A séjourné 1 nuit

The staff and crew were very helpful.

The staff and crew were very helpful.

4

David

13 août 2025

·

A séjourné 4 nuits

Does not offer complimentary breakfast like it stated. Also will not offer refund when cancellation was requested well within the timeframe. Everything at the property is over priced due to it being part of the casino. Random resort charges on CC statement with zero explanation when questioned. Front desk workers were nice but had zero knowledge on how to help guests with issues on their reservation. Could not locate 1 of the 2 rooms reserved and did not honor the original booked priced weeks ahead. Overall, would not stay there again for free.

Does not offer complimentary breakfast like it stated. Also will not offer refund when cancellation was requested well within the timeframe. Everything at the property is over priced due to it being part of the casino. Random resort charges on CC statement with zero explanation when questioned. Front desk workers were nice but had zero knowledge on how to help guests with issues on their reservation. Could not locate 1 of the 2 rooms reserved and did not honor the original booked priced weeks ahead. Overall, would not stay there again for free.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

Pratique pour se rendre au casino et à Bethel Woods, avec un accès facile aux sentiers ; plusieurs notent qu'il y a une courte promenade extérieure entre les bâtiments sans abri.

Avis de voyageur à ce sujet

10

Elizabeth

7 sept. 2025

·

A séjourné 1 nuit

Beautiful property. Food at the Mexican restaurant on site was excellent. Very nice facilities. Close to Bethel Woods — would stay again in a heartbeat for another concert.

Beautiful property. Food at the Mexican restaurant on site was excellent. Very nice facilities. Close to Bethel Woods — would stay again in a heartbeat for another concert.

10

Joan

1 oct. 2024

·

A séjourné 1 nuit

Property was clean and close to casino.

Property was clean and close to casino.

8

Precilla

23 mars 2025

·

A séjourné 2 nuits

It was raining and there wasn't any shelter area from the Alder to the casino floor, after leaving pool area I had to get back out in the cold to head back to the Alder(needs to join the building at leàst a covering to get from one side to the next).

It was raining and there wasn't any shelter area from the Alder to the casino floor, after leaving pool area I had to get back out in the cold to head back to the Alder(needs to join the building at leàst a covering to get from one side to the next).

8

Katiusca

13 avr. 2025

·

A séjourné 1 nuit

Quite area

Quite area

8

Sanjay

7 oct. 2024

·

A séjourné 1 nuit

Location and proximity to different trails

Location and proximity to different trails

10

Mona

16 sept. 2024

·

A séjourné 2 nuits

Very nice place- clean, convenient location.

Very nice place- clean, convenient location.

10

Shaun

7 avr. 2025

·

A séjourné 1 nuit

I like the fact that this Hotel was a short walk from the Casino. The dining options were great.

I like the fact that this Hotel was a short walk from the Casino. The dining options were great.

6

Michael

24 janv. 2025

·

A séjourné 1 nuit

My room was quiet and had a good night's sleep, however their towels stink from some chemical they use for washing them, which was somewhat strong smell. Also, I didn't want housekeeping service so I put 'do not disturb' on doorknob but they went in anyways and moved all my stuff around and gave me more smelly towels. Also, why cant there be a covered walkway from hotel to casino? Was 3 degrees and a snowstorm when I stayed there.

My room was quiet and had a good night's sleep, however their towels stink from some chemical they use for washing them, which was somewhat strong smell. Also, I didn't want housekeeping service so I put 'do not disturb' on doorknob but they went in anyways and moved all my stuff around and gave me more smelly towels. Also, why cant there be a covered walkway from hotel to casino? Was 3 degrees and a snowstorm when I stayed there.

8

Jean

3 oct. 2025

·

A séjourné 2 nuits

Rooms at the Adler were nice. The desk service was satisfactory nothing special. Location was convent to Bethel Woods and local hiking. We weren’t there for the Resort so can’t comment on that.

Rooms at the Adler were nice. The desk service was satisfactory nothing special. Location was convent to Bethel Woods and local hiking. We weren’t there for the Resort so can’t comment on that.

8

Jody

29 juil. 2025

·

A séjourné 1 nuit

Close to casino without the price. Totally worth the two minute walk outside. Nice staff mostly and decent clean rooms. Family friendly.

Close to casino without the price. Totally worth the two minute walk outside. Nice staff mostly and decent clean rooms. Family friendly.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

Les expériences culinaires varient : certains apprécient le restaurant mexicain, la steakhouse, les tacos et les options générales, tandis que d'autres ont trouvé le petit déjeuner médiocre, les prix élevés, les lieux fermés ou fermant tôt, et le bar principal bondé tard dans la soirée.

Avis de voyageur à ce sujet

8

Sherry

14 juil. 2024

·

A séjourné 1 nuit

I preferred this hotel to the main hotel because it was more of a boutique hotel but unfortunately they are understaffed. Our friends who are staying here as well never had their room made up. Someone from other hotel had to be called over to help with luggage. And although food was very good and waitstaff was so nice it took a very long time to be served dinner at the steakhouse.

I preferred this hotel to the main hotel because it was more of a boutique hotel but unfortunately they are understaffed. Our friends who are staying here as well never had their room made up. Someone from other hotel had to be called over to help with luggage. And although food was very good and waitstaff was so nice it took a very long time to be served dinner at the steakhouse.

6

Harold

20 juil. 2025

·

A séjourné 1 nuit

Disappointed lack of food options. Only place open was the cantina. Check in was impersonal. Given no information on locations of on site amenities. Had to ask where the pool and hot tub were. Too far from where our room is. Above casino. Restaurants were closed. Cantina bar and food closed early at 11? For a resort in high season should be open and better food options.

Disappointed lack of food options. Only place open was the cantina. Check in was impersonal. Given no information on locations of on site amenities. Had to ask where the pool and hot tub were. Too far from where our room is. Above casino. Restaurants were closed. Cantina bar and food closed early at 11? For a resort in high season should be open and better food options.

10

Elizabeth

7 sept. 2025

·

A séjourné 1 nuit

Beautiful property. Food at the Mexican restaurant on site was excellent. Very nice facilities. Close to Bethel Woods — would stay again in a heartbeat for another concert.

Beautiful property. Food at the Mexican restaurant on site was excellent. Very nice facilities. Close to Bethel Woods — would stay again in a heartbeat for another concert.

10

Cory

12 sept. 2025

·

A séjourné 1 nuit

Clean room. The breakfast at the 24/7 cafe wasn’t that bad but you can tell it wasn’t fresh food. The “hash browns” were just frozen potatoes. Other than that great experience.

Clean room. The breakfast at the 24/7 cafe wasn’t that bad but you can tell it wasn’t fresh food. The “hash browns” were just frozen potatoes. Other than that great experience.

6

Thomas

18 août 2025

·

A séjourné 2 nuits

The stafaaf wer e quite rude and seemed bothered to have to wait on people. Check in staff person was unwelcoming. Only bar open after 10pm is the main bar in casino so its mobbed and hard to get drinks. Top golf suite is well worn and not maintained as it should be. Juat diaappointed, not at all what I expected foe the noney.

The stafaaf wer e quite rude and seemed bothered to have to wait on people. Check in staff person was unwelcoming. Only bar open after 10pm is the main bar in casino so its mobbed and hard to get drinks. Top golf suite is well worn and not maintained as it should be. Juat diaappointed, not at all what I expected foe the noney.

10

Jacinta

30 oct. 2024

·

A séjourné 1 nuit

We stopped for the night while traveling through the Catskills. The rooms were very clean with comfortable beds and walk-in showers. The pool is in the main casino - we did not go in but it looked fabulous and we will return when we have more time. We really enjoyed our dinner at Cellaio.

We stopped for the night while traveling through the Catskills. The rooms were very clean with comfortable beds and walk-in showers. The pool is in the main casino - we did not go in but it looked fabulous and we will return when we have more time. We really enjoyed our dinner at Cellaio.

6

jennifer

28 juil. 2025

·

A séjourné 1 nuit

Room sink had toothpaste cap in the drain. The lotion had been used by a previous guest. Room smelled musty. Bed was comfortable. Dining was expensive for quality of food. There is not much to do: gamble, eat, golf. The pools were nice. The spa was too pricey to invest.

Room sink had toothpaste cap in the drain. The lotion had been used by a previous guest. Room smelled musty. Bed was comfortable. Dining was expensive for quality of food. There is not much to do: gamble, eat, golf. The pools were nice. The spa was too pricey to invest.

10

Shaun

7 avr. 2025

·

A séjourné 1 nuit

I like the fact that this Hotel was a short walk from the Casino. The dining options were great.

I like the fact that this Hotel was a short walk from the Casino. The dining options were great.

10

Donata

26 nov. 2024

·

A séjourné 1 nuit

Classy, clean, great food options.

Classy, clean, great food options.

8

Margaret

20 oct. 2024

·

A séjourné 1 nuit

Everyone was really nice. Tacos by the bar were great - very nice surprise. Long wait for breakfast in the casino and just ok. Room was clean and quiet.

Everyone was really nice. Tacos by the bar were great - very nice surprise. Long wait for breakfast in the casino and just ok. Room was clean and quiet.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

10

Andrea

il y a 2 semaines

·

A séjourné 1 nuit

The room was good. The only issue i had was the Radiator/ACmaking a constant clicking sound . I wanted to change the room but they were sold out that night, so I had to make it work ..

The room was good. The only issue i had was the Radiator/ACmaking a constant clicking sound . I wanted to change the room but they were sold out that night, so I had to make it work ..

10

David

il y a 3 semaines

·

A séjourné 1 nuit

Excellent stay. Convenient location.

Excellent stay. Convenient location.

8

Rochelle

il y a 3 semaines

·

A séjourné 1 nuit

Generally fine and a relatively convenient trip to the Bethel Arts Center. Clean, but there was some mold in the shower and room had a moldy smell.

Generally fine and a relatively convenient trip to the Bethel Arts Center. Clean, but there was some mold in the shower and room had a moldy smell.

8

Vanessa

il y a 3 semaines

·

A séjourné 2 nuits

Room was very clean and the staff was friendly. The bar at the Alder closed too early. Everything has an automatic gratuity added to it. I am not a fan, as they are not really up front with that.

Room was very clean and the staff was friendly. The bar at the Alder closed too early. Everything has an automatic gratuity added to it. I am not a fan, as they are not really up front with that.

4

STEPHANIE

il y a 5 semaines

·

A séjourné 1 nuit

Very outdated the room had a weird smell. Bathroom did have mold. We only stayed one night but wouldn't stay there again.

Very outdated the room had a weird smell. Bathroom did have mold. We only stayed one night but wouldn't stay there again.

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