InTown Suites Extended Stay Birmingham AL - Hoover

Extremely rude office staff. Belligerent refusal to answer very simple questions about my online reservations. Staff member denied my paid online reservation, she says because of their policy, but she was unable to produce the written policy. She said she had been there four (4) years and she knows the policy - but she didn’t. I had to call the police because of her behavior.

Everything was fine. Some small wear and tear type stuff but nothing major. It could use some updates but for the price it's a great deal.

Pet friendly

Staff was not friendly or professional. The manager hung up on one of my colleagues that was trying to pay over the phone for additional rooms. No cleaning service for the 10 days that we were there and provide only one roll of toilet paper per week.

Very clean