Name: Mercure Newport
Address: Chartist Tower Upper Dock Street, Newport, Wales, GB
Price range: 88 US$–240 US$ per night
Rating: 8.85

Hvad siger gæsterne

På Mercure Newport roser anmeldere ofte pletfrie, moderne værelser, komfortable senge og konsekvent venligt og hjælpsomt personale, samtidig med at de værdsætter den centrale beliggenhed tæt på togstationen og butikkerne, behagelig udsigt over byen eller floden og generelt god værdi for pengene.

Almindelige ulemper inkluderer værelser, der kan blive varme med underdimensioneret aircondition og lukkede vinduer, og manglen på parkeringspladser på stedet, hvor gæsterne benytter sig af en nærliggende parkeringskælder. Morgenmaden nydes ofte, men aftenmåltider og bararrangementer får blandede anmeldelser, med lejlighedsvise tidlige lukketider eller private arrangementer. Et par anmeldelser nævner også brandalarmer om natten og ujævn kommunikation under sådanne hændelser. Forvent et rent, moderne ophold i byen med varm service og nogle praktiske kompromiser.

Faciliteter

Rengøring

Værelser

Service

Lokation

Spisning

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Faciliteter

Faciliteterne er gode, med et lille fitnesscenter og en populær tagbar/terrasse; nøglekort-elevatorer tilføjer sikkerhed. Der er ingen parkeringsplads på stedet (gæsterne bruger den nærliggende parkeringskælder), og bar/restauranten har lejlighedsvis lukket tidligt eller til private arrangementer.

Relaterede gæsteanmeldelser

10

Margaret

30. aug. 2025

·

Overnattede 3 nætter

I liked the seamless check in and check out process. I also liked the body, shampoo & hand wash & the perfect nights sleep in the very comfortable bed. I felt safe with the camera in the lift and the scanning of your room card to activate the lift. Sitting in the sun in the roof top bar was wonderful and when I ordered my evening meal it arrived in a short space of time and was very tasty. Thank you for a lovely stay.

10

Clare

8. apr. 2024

·

Overnattede 2 nætter

Had a great time, property is well maintained. Bathroom needs more shelving/storage as nowhere to put anything. Complimentary shower gel etc. was just on the floor in the shower. Dispenser holders would be better. Bar shuts at 21:00 which is very early for a hotel! I would have expected at least until midnight, other than that all good!

4

Neil

2. jun. 2024

·

Overnattede 1 nat

Arrived at checkin only to be told that the facilities which had been advertised and for which I had paid to use - the bar and restaurant - were closed because they were hiring it to a private party. So hotel residents were not allowed to use the hotel facilities - totally disgraceful especially as no alternative or compensation was offered.

10

Chris

28. apr. 2025

·

Overnattede 1 nat

Nice hotel with a lovely rooftop terrace. Parking just a 2 min walk away.

8

John Christian Bayne

18. aug. 2025

·

Overnattede 1 nat

Clean room with friendly staff and a reasonable menu in the dining room. Nearby parking in Friars Walk cost £7.50 overnight.

6

Rob

26. maj 2024

·

Overnattede 1 nat

Mercure, Newport satnav takes you near proprty but unable to take you outside proprty which we found out after driving in circles then ringing reception. The hotel has no car park so nearest means not only paying £15 a night but also you have to walk in the rain to enter the hotel. This should be described before reserving a room. We had breakfast. The layout is clean but quality of food is cheap but has a good selection of choice. Rooms were comfortable & clean. No shower gel in shower. I would never stay at this proprty again unless having to.

10

Matthew

27. jul. 2025

·

Overnattede 1 nat

really nice looking hotel, gym was lovely

10

Jeff

29. jul. 2025

·

Overnattede 1 nat

High standard hotel with great amenities (including a fitness room). Parking is available at the shopping centre next door at very reasonable rates. Nice room, with good size TV. Easy traffic links to my business meeting location the following day.

10

Jane

5. maj 2025

·

Overnattede 4 nætter

Reasonably priced. City centre location with nearby secure parking (for a fee). Very quiet and clean rooms. Comfortable bed and powerful shower.

6

Michael

1. aug. 2025

·

Overnattede 1 nat

I select ‘parking’ as a filter in this app, with the assumption that provides on site parking with the hotel. I was therefore really annoyed that his hotel doesn’t have any parking! Instead, I had to park in the local multi story, and drag my luggage round the streets. Fix the app! If a hotel doesn’t provide parking, don’t list it as such.

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Rengøring

Renligheden roses bredt som upåklagelig på tværs af værelser og offentlige områder. Et par gæster rapporterede problemer som ufyldte toiletartikler, plettede eller beskidte genstande eller oversete detaljer.

Relaterede gæsteanmeldelser

10

Jamie

3. dec. 2025

·

Overnattede 1 nat

Excellent service and room was spotless

8

Mohammed

26. aug. 2025

·

Overnattede 1 nat

Very clean, modern and well equipped. Only negative was the shower gel and and lotion dispensers were not filled and were empty.

8

Andrew

12. mar. 2025

·

Overnattede 1 nat

Always book Mercure when staying in Newport but last nights stay wasn’t as good as usual. There was dirt behind the sinks in the bathroom including a used feminine applicator. The bed was comfortable but despite lots of pillows none seems to be comfortable. Lots of stains on wall in bathroom and could do with repainting. Not as clean as the rooms usually are. When you pay extra for junior suite you expect a certain experience, the hotel fell short this time.

8

Eren

4. aug. 2024

·

Overnattede 1 nat

Good size room comfy bed and bedding. Iron and board in room already with tea making facilities, a biscuit would have been a good addition, windows didn’t open and air on slow to work Our shower gel was empty but we already packed our own, Bathroom clean and up to date, bedroom walls grubby

6

Robert

3. feb. 2024

·

Overnattede 1 nat

This is one of those hotels with bedding and towels that smell like a greasy kitchen unfortunately. And one of our bath towels had an old plaster stuck to it. Shower tray was dirty. Otherwise great location.

10

Alexia

2. dec. 2025

·

Overnattede 1 nat

The check in staff were very friendly and welcoming. The room was spotlessly clean and very comfortable. Would definitely stay at Mercure hotels again.

10

G

25. aug. 2025

·

Overnattede 1 nat

This hotel is excellent. The family rooms were perfect and very well equipped and spacious. Spotlessly clean, with everything you need and more. The food was delicious and the breakfast buffet fabulous. I have to say all of the staff we encountered, from our arrival at the reception, restaurant on the evening, cleaner we met on the lift and breakfast staff made us feel so valued and welcomed. We arrived at 6pm and headed off to look for cheaper food options. The area was not the nicest. Lots of teenagers, drunken people shouting, swearing and throwing glass bottles at cars passing and the two places we went to eat in didn't except children on an evening, even the Weather spoons. So, we headed back to the hotel and had a gorgeous meal if not a little overpriced but at least we felt safe. Overall, would 100% recommend the hotel as long as you don't leave it after the shops shut up l. Daytime the area was fine around the Friars shopping centre and the carpark at the centre was ideal and good value for money to park overnight. Thankyou to all the staff for making this hotel such a perfect place.

10

yethurein

29. dec. 2025

·

Overnattede 1 nat

The room was spotless and I enjoyed my stay

4

Gareth

8. jun. 2025

·

Overnattede 2 nætter

Where do I start.... Checked into room 805 first thing I noticed was the desk was broke, the bed had a hair under the duvet. The toilet holder in the bathroom was loose(thought it was going to fall off at one point). Curtains were dirty and had stains on them. For £168.30 (2 nights) it was nowhere near worth the stay.

10

KING FUNG

25. aug. 2025

·

Overnattede 1 nat

Clean and modern

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Værelser

Værelserne er moderne og komfortable, ofte med god udsigt og rolig søvn. Gentagne problemer inkluderer værelser, der bliver for varme på grund af begrænset aircondition og lukkede vinduer, nogle slidte inventarer og lejlighedsvis støj eller vedligeholdelsesproblemer.

Relaterede gæsteanmeldelser

8

Patrick

4. aug. 2025

·

Overnattede 1 nat

Very comfortable, quiet and ideal for my overnight stopover for work. The double bed was made up from two singles pushed together, which was fine for me but might be uncomfortable for others.

6

Alan

24. sep. 2025

·

Overnattede 2 nætter

The rooms are now a little run down. The sink was chipped, plenty of scuff marks everywhere. I had a junior suite and the sofa area was missing a small table to make it functional. Overall the stay was quiet and clean, but this place is starting to feel shabby. You can park in the nearby shopping center car park, but it would be nice if the Mercure could validate parking, or at least provide preferential rates.

8

Alison

24. nov. 2024

·

Overnattede 1 nat

Overall a lovely modern, clean hotel, but rooms are way too warm (we stayed in Nov) and the in-room temp controls don’t do anything to cool the room down. That was my only complaint.

10

Steven

25. sep. 2025

·

Overnattede 1 nat

Great hotel with comfortable and modern room, great view over the river from the top floor. Staff were friendly and helpful. Breakfast had the usual selection of items. Decent location in the town centre.

6

KERRIE

18. aug. 2025

·

Overnattede 1 nat

Room was spacious, clean

2

Faiza

3. aug. 2025

·

Overnattede 2 nætter

The shower head was broken and kept falling off. Went to complain at desk a few times but no one was there each time.

8

Steve

7. sep. 2025

·

Overnattede 1 nat

The bathroom and some furniture was tired but the junior suite had nice window sill to sit on overlooking the river. Nice few soft drinks in the fridge

8

Jack

13. jul. 2025

·

Overnattede 1 nat

Aircon doesn't really work

8

Naomi

21. jul. 2025

·

Overnattede 1 nat

Excellent service at check in and in the bar, super comfortable beds. Only issue was how warm the bedroom was with fully sealed windows and underpowered the air conditioning, so uncomfortably warm overnight despite it not being hot outside.

8

Wesam

30. nov. 2025

·

Overnattede 2 nætter

Good hotel. Overpriced for what you get. Noise insulation not great.

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Service

Servicen er et stærkt punkt, med personale, der konsekvent er venligt, imødekommende og hjælpsomt, og ofte går den ekstra mil. Lejlighedsvise problemer inkluderer langsom eller forvirret check-in og dårlig kommunikation under brandalarmer sent om natten eller i travle perioder.

Relaterede gæsteanmeldelser

2

Sylvia

18. apr. 2024

·

Overnattede 2 nætter

I arrived at the hotel after late evening to find out that they had overbooked the rooms and there was no room available for me, I then had to find another hotel in the area at night and as a woman on my own this made me feel unsafe as I was not familiar with the area. A full refund should be made as I had to pay for the other hotel on my credit card. Not even a phone call was received to tell me this or risk of this, very poor customer service. This is the reason I cannot rate the above as I didn't even stay there

8

Craig

11. aug. 2025

·

Overnattede 1 nat

We really enjoyed our stay here. Unfortunately it was interrupted during the night by a triggered fire alarm. I appreciate this can't have been foreseen. The only reason I however mentioned this was the treatment we received after the 2:30am wake up call. We all evacuated the hotel as expected. The staff during this evacuation were, in my opinion below par. There was no explanation as to why it had happened. There was no apology until we arrived home via email. There was very poor communication during the event. All we got was a "You can come back in now". No one explained anything after. Nothing was mentioned at breakfast or on check out. It just fell short of my expectations. However the positives were also worth mentioning. I paid for an additional service on arrive with a bottle of Prosecco and chocolate covered strawberries. These were well presented on arrival. The Prosecco was on ice. On top of this the bed was arranged with flower petals and balloons were blown up, Towels were also folded in the form of a heart. None of this was expected but their attention to detail here was definitely worth the £40 on top. Room service was great. Trevor who dealt with the majority of issues and additional services was incredible. Nothing was too much for him, and I can't thank him enough. The bed was very comfy. The pillows pleasent and the experience of the room itself was great. I couldn't fault the actual hotel. The only fall short was the staff handing.

10

Scott

31. aug. 2025

·

Overnattede 1 nat

All the staff we interacted with were excellent. The room and bathroom were clean and well maintained. The breakfast was tasty and the bar was great. The stay was very good value for money. I would not hesitate to stay here again if I was in Newport.

8

Jennifer

4. sep. 2025

·

Overnattede 1 nat

Hotel was great. No complaints but the reception had put people in the wrong rooms (we were a biggish party for a funeral) so when I left they told me my room hadn’t been paid for, I kept telling them the name they were saying was not me. I unfortunately was in a hurry to catch my Uber so had to pay. I 100% had paid for my 3 rooms already. Then had to message the other party and get my payment back from them.

10

Prof. Rob

24. nov. 2025

·

Overnattede 1 nat

All great with Hotel, but staff stand out. Very friendly and they kindly arranged an early morning Taxi to take me to Hospital for planned surgery.

10

Natasha

14. aug. 2023

·

Overnattede 1 nat

The hotel is a very beautiful new build, very clean and tidy. I dined in the restaurant in the evening, gentleman that’s seated and served me was lovely, alongside a young man that brought me a free glass of wine. The beds are comfortable and the room is well designed. I had a minor issue when ordering room service as they were short staffed however received sincere apologies and free of charge late checkout. The staff at breakfast with very happy and friendly, I was assisted in taking away some food to my room. I would definitely recommend this hotel, the staff make the visit and stay worthwhile.

10

Shinji

5. okt. 2025

·

Overnattede 1 nat

Capable receptionists.

8

Victoria

30. mar. 2025

·

Overnattede 1 nat

Good location, well appointed room. Terrible check in experience, one person on the desk at check in time it was a slow laborious process.

10

Zoe

28. feb. 2023

·

Overnattede 1 nat

We absolutely loved our stay. The hotel is very new and everything was in pristine condition. You could literally smell the cleanliness walking around the hotel. The view from our room was amazing! The decor was really very luxurious. The staff at the hotel were incredible! Every single member of staff that we met from reception to housekeeping to the breakfast staff went the extra mile to ensure our family's stay was fantastic! We would love to visit again in the future. Thank you.

10

Anthony

30. jul. 2025

·

Overnattede 2 nætter

This is my go to hotel when i visit newport the staff are really friendly and helpful

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Lokation

Meget centralt og bekvemt i forhold til togstationen, butikkerne og byens attraktioner, med nem adgang til Cardiff. Flere gæster følte, at området omkring hotellet kan virke barskt eller utrygt sent om natten.

Relaterede gæsteanmeldelser

8

Kenneth

24. mar. 2025

·

Overnattede 2 nætter

Conveniently located in the centre of Newport, close to the station, high street, market place and river. Good value with comfortable rooms.

10

Cecilia

27. jun. 2025

·

Overnattede 4 nætter

Fabulous hotel in a deprived area. Staff were extremely friendly and helpful. Room size generous with good amenities. Restaurant and bar excellent. Outside of the hotel Newport is dirty and deprived with no tourist experiences. Only positive is the short train rides to Cardiff and Bristol

10

Neil

12. nov. 2023

·

Overnattede 2 nætter

Good location if you’re here for the rugby and the Tiny Rebel brewery. Try using the council run car parks .

10

Sonia

2. okt. 2025

·

Overnattede 1 nat

Train station and shops close

8

Paul

13. okt. 2025

·

Overnattede 1 nat

Convenient city centre hotel. Modern and helpful staff.

8

SM

25. aug. 2025

·

Overnattede 1 nat

The surrounding of this property seems unsafe.

10

Martin

29. jun. 2025

·

Overnattede 1 nat

Central . Right by the theatre bus station and train station. Good room . Good staff and good breakfast

8

Shafat

24. okt. 2025

·

Overnattede 2 nætter

Good location for city centre

10

geoff

9. aug. 2025

·

Overnattede 4 nætter

hotel was great and the Potters across the road had a great breakfast. Just did not feel safe going out late in evening

10

Gareth

9. apr. 2023

·

Overnattede 2 nætter

Extremely comfortable & in a great location. Great views from hotel on all sides.

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Spisning

Morgenmaden er generelt velsmagende med godt udvalg og værdi for pengene. Aftenmaden er mere svingende, hvor nogle finder den gennemsnitlig eller overpriset og lejlighedsvis kolde retter; barservice er populær, men lukker nogle gange tidligt eller er ikke tilgængelig på grund af arrangementer.

Relaterede gæsteanmeldelser

10

Kelly

31. aug. 2025

·

Overnattede 1 nat

Fantastic hotel. Check in staff werent the friendliest and not a warm welcome and hectic. Would stay again as excellent breakfast and breakfast staff very helpful and welcoming. Food was superb. Room was top notch

10

Scott

31. aug. 2025

·

Overnattede 1 nat

All the staff we interacted with were excellent. The room and bathroom were clean and well maintained. The breakfast was tasty and the bar was great. The stay was very good value for money. I would not hesitate to stay here again if I was in Newport.

8

Alan

24. apr. 2025

·

Overnattede 2 nætter

The hotel is good. The only letdown is the restaurants in the evening average food.

10

Uwe

27. jul. 2025

·

Overnattede 1 nat

Brilliant facilities. Clean and modern. The breakfast was to die for, and the staff were very helpful and pleasant. I’ll definitely be back!

6

Rachael

6. dec. 2025

·

Overnattede 1 nat

Friendly helpful no biscuits in room to have with coffee hot breakfast buffet was cold

10

Harmony

12. okt. 2025

·

Overnattede 1 nat

Enjoyed the breakfast buffet. Enjoyed my stay, loved the view!

10

G

25. aug. 2025

·

Overnattede 1 nat

This hotel is excellent. The family rooms were perfect and very well equipped and spacious. Spotlessly clean, with everything you need and more. The food was delicious and the breakfast buffet fabulous. I have to say all of the staff we encountered, from our arrival at the reception, restaurant on the evening, cleaner we met on the lift and breakfast staff made us feel so valued and welcomed. We arrived at 6pm and headed off to look for cheaper food options. The area was not the nicest. Lots of teenagers, drunken people shouting, swearing and throwing glass bottles at cars passing and the two places we went to eat in didn't except children on an evening, even the Weather spoons. So, we headed back to the hotel and had a gorgeous meal if not a little overpriced but at least we felt safe. Overall, would 100% recommend the hotel as long as you don't leave it after the shops shut up l. Daytime the area was fine around the Friars shopping centre and the carpark at the centre was ideal and good value for money to park overnight. Thankyou to all the staff for making this hotel such a perfect place.

8

Claire

19. jan. 2025

·

Overnattede 1 nat

Lovely hotel, but a few hicups. Not normal tea on the tea tray, had to go down to reception for some. Room temperature we fould not controll . Breakfast was definitely not the best ive had at a mercury hotel. Very littel choice. No hash browns, bacon just left out under lights to long so it was hard.

6

Christopher

8. sep. 2025

·

Overnattede 1 nat

The entry was pretty grotty. Checkin was smooth and staff helpful. Our room was cooking on entry and took time to cool down. It seemed small and plain and well used. Bathroom very good. Bedding was disappointing. A way to thick mattress topper making the bed too soft and some well used pillows that should have been retired long ago. Dinner was nothing special just microwaved curry and a pre made pizza. Breakfast was very good! Overall disappointing for a well regarded brand? YMMV

4

Michael

16. jun. 2024

·

Overnattede 2 nætter

I complained that our breakfast was freezing cold. I expected at least a partial refund but got an apology instead, after paying £33.90 for two breakfasts. Very disapointing.

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Måned	Gennemsnitlig pris
januar	92 US$
februar	112 US$
marts	113 US$
april	111 US$
maj	108 US$
juni	136 US$
juli	110 US$
august	96 US$
september	114 US$
oktober	128 US$
november	129 US$
december	102 US$

sø.	ma.	ti.	on.	to.	fr.	lø.
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20 $182	21 $118	22 $100	23 $92	24 $100
25 $90	26 $95	27 $108	28 $123	29 $98	30 $94	31 $94

sø.	ma.	ti.	on.	to.	fr.	lø.
1 $96	2 $107	3 $126	4 $178	5 $123	6 $92	7 $120
8 $88	9 $99	10 $120	11 $147	12 $114	13 $152	14 $174
15 $116	16 $143	17 $219	18 $240	19 $129	20 $155	21 $138
22 $90	23 $100	24 $124	25 $120	26	27 $118	28 $108
29 $88	30 $100

Mercure Newport

Priser på Mercure Newport

Gennemsnitlige månedlige priser

Om dette overnatningssted

Lokation

Værelsesmuligheder

Standardværelse - 1 dobbeltseng - handicapvenligt

Junior-suite - 1 dobbeltseng med sovesofa

Standard-dobbeltværelse - 1 dobbeltseng - byudsigt

Classic-værelse - 1 dobbeltseng

Classic-værelse - 2 enkeltsenge

Superior-værelse - 1 dobbeltseng (Privilege)

Gæsteanmeldelser af Mercure Newport

Hvad siger gæsterne

Overnatningsstedets retninglinjer

Indtjekningsanvisninger

Godt at vide

Valgfrie tilvalg

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