This property has great facilities and so much potential. The pool area is lovely and the villas are cute. However, what let us down consistently were the staff. Not rude, but uninterested, slow and also prioritised some media team. At times there was no one at reception- we waited for ages and no one came. Drinks orders came wrong after LONG waits, we ordered a club sandwich which was not a club sandwich, and the chicken came raw. No apology, just another long wait. We even tipped the waitress and she didnt say thank you. We were shoved in a bad room overlooking some bins/ electrical boxes. On check out day, I later found an email asking me to do online check in and choose my room- but obviously it was too late. The air con was bad, the fridge didnt work and the charging port next to the bed didnt work. There were very loud children running around the pool area and cycling throughout the sunloungers. On the first day it was impossible to find a sun lounger, it was possible on the Sunday. The food was expensive and the cocktails were bad. We had to pay €150 deposit on check in. €20 deposit per pool towel. I just felt very let down at every turn, which is a shame because it could be so nice.
This property has great facilities and so much potential. The pool area is lovely and the villas are cute. However, what let us down consistently were the staff. Not rude, but uninterested, slow and also prioritised some media team. At times there was no one at reception- we waited for ages and no one came. Drinks orders came wrong after LONG waits, we ordered a club sandwich which was not a club sandwich, and the chicken came raw. No apology, just another long wait. We even tipped the waitress and she didnt say thank you. We were shoved in a bad room overlooking some bins/ electrical boxes. On check out day, I later found an email asking me to do online check in and choose my room- but obviously it was too late. The air con was bad, the fridge didnt work and the charging port next to the bed didnt work. There were very loud children running around the pool area and cycling throughout the sunloungers. On the first day it was impossible to find a sun lounger, it was possible on the Sunday. The food was expensive and the cocktails were bad. We had to pay €150 deposit on check in. €20 deposit per pool towel. I just felt very let down at every turn, which is a shame because it could be so nice.
