Exclusivo Inn and Suites

Upon check in there was a homeless person in the parking lot. You have to leave a $10 cash deposit to get your one key and must return it to get your deposit back. This listing says smoke free facility yet there are ash trays outside of each room sitting on the air-conditioning units. Upon entering our room the window was open and a hole in the window shear. When going into the bathroom they have installed a window in the shower to the main room. No privacy! No curtain. Nothing! A bottle opener on the wall. We closed the window to go out for the evening. Upon returning the room smelled of smoke. There is no elevator so if you can't do stairs ask for 1st floor. It appears rooms away from the office and street are occupied by residents. Our room was so noisy. Cars coming and going out of the parking lot all night. Someone took a shower after midnight. Doors opening and closing well past midnight. My daughter called it a hooker hotel! We did not see hookers! If you need a cheap place to sleep this will do. But for just a bit more I recommend staying somewhere else. The area is good with plenty of shopping and food across the street. Bed was hard. I couldn't sleep.

Our stay here was great from start to end. Its right off the freeway and everything you possibly need is at a walking distance food shopping gas and entertainment. Check in was fast and easy the woman that was at the front desk was super nice and friendly. The parking lot is big and very clean. Just like the parking lot the rooms are very clean and spacious. My daughter throw her toy behind the bed so i had to move it to look for it and i was surprised to find nothing but her toy there. Usually at most other hotels when u move the bed you find trash dust ect but not here. I loved it. Its quiet no loud disturbance morning night or afternoon. The vibes it gave me was very cozy home feeling. I will definitely be coming back again.

Something i didn’t like about the hotel it was there was no microwave only outside, no phones to call the front desk and the cleaning lady gave me a dirty look when i asked her for more TP!!

I this is my go to getaway location. I absolutely love this place. From the moment you check in until you check out it’s a great experience. Very clean, well decorated, no guest hanging out, plenty of parking and no hassle friendly service.

Terrible internet service. The tiniest refrigerator I have never seen before anywhere else. One small microwave in the office for all. If you need your food to be heated you have to go to the office. Terrible terrible

My stay was average because I didn’t plan on doing anything anyway. I was hoping for a microwave inside of my room, but unfortunately there wasn’t one. Other than that, I had no complaints.

You can tell the place was renovated and the front desk staff was very welcoming and acccomdated an early check in , it was pretty neat for a motel

The rooms very nicely decorated and the beds are comfortable. They use the king size bamboo pillows which are a nice upgraded touch. The rooms are very clean. Free parking. The outdoor mall is across the street and several convenient stores and restaurants within walking distance. For the price you won’t find a better place to stay. The security deposit is $20/CASH ONLY. If you choose to extend your reservation for an extra day make sure you do it directly with the front desk. If you extend online they will charge you an additional $40 in addition to your prepaid hotel rate which they consider a stay over fee. They don’t offer “Tap & Pay” PayPal, Venmo, Cash App, Apple Pay or Google Pay. They do accept cash payment.

Beware we left with BED BUG bites!! Left our room early because of the itchiness & spoke to the person in the front about it he promised to speak to his manager about a refund. Of course manager denies refunds and lies about bed bugs when I showed proof to the guy at check out. We had to throw away all of our belongings.

Our stay here was great from start to end. Its right off the freeway and everything you possibly need is at a walking distance food shopping gas and entertainment. Check in was fast and easy the woman that was at the front desk was super nice and friendly. The parking lot is big and very clean. Just like the parking lot the rooms are very clean and spacious. My daughter throw her toy behind the bed so i had to move it to look for it and i was surprised to find nothing but her toy there. Usually at most other hotels when u move the bed you find trash dust ect but not here. I loved it. Its quiet no loud disturbance morning night or afternoon. The vibes it gave me was very cozy home feeling. I will definitely be coming back again.

The bedding felt like there was sand in it and there was black mold all over the bathroom wall

Clean and modern.. the staff is always helpful

Clean and newly renovated property.

The property was Ok. The showers and upgraded vanity but.cocroaches and how loud the other guests were .. tv was ok

The hot tub was extremely dirty I cleaned it and when I turned it on it kept pushing out dirt from the bubble filter

The property was not cleaned and there was no indication that it had been cleaned before. There were cockroaches in the bathroom, the floor was sticky, sheets were not cleaned, and there were small bugs crawling around the floor.

The room was very clean and comfortable.

The room was spotless, the ac definitely worked and cooled the room down.

We had a fantastic 3 day stay and highly recommend this Inn. Location: Beautiful, clean, safe, family-friendly hotel with refreshing entertainment. Literally steps from casino, movies, arcade, shopping, and good eats! Check-In & Room: Fast, friendly, efficient check-in and fulfilled my request instantly whenever and whatever I asked. Our room on the 2nd floor was perfect Large TV for a Large a spacious room. Full of bright, vibrant,and fun colors and designs throughout the location. Large comfty beds with jacuzzi in the room are out of this world..... Will never second guess this place. The best part is the staff is great. I did not have issues or feel slightly uncomfortable in any way. Thank you. Excutive sweet for making my stay so sweet and delightful. I really needed that peace of mind, and all of it was granted through safety, cleanliness, and phenomenal customer service. Again, I must say It's by far one of my most favorite stays on the West Coast! Adorable urban yet classy modern themed, CLEAN, and SPACIOUS ROOMS, right across from the Long Beach Town Center, which is full of entertainment for you and the family with countless activities for you to choose from. We stayed in the Exlusivo Suite, and is truly a refreshing and lovely place to restore your mind!! Everything you could want in your stay you’ll find right here! You will never want to leave!!!!!

Upon check in there was a homeless person in the parking lot. You have to leave a $10 cash deposit to get your one key and must return it to get your deposit back. This listing says smoke free facility yet there are ash trays outside of each room sitting on the air-conditioning units. Upon entering our room the window was open and a hole in the window shear. When going into the bathroom they have installed a window in the shower to the main room. No privacy! No curtain. Nothing! A bottle opener on the wall. We closed the window to go out for the evening. Upon returning the room smelled of smoke. There is no elevator so if you can't do stairs ask for 1st floor. It appears rooms away from the office and street are occupied by residents. Our room was so noisy. Cars coming and going out of the parking lot all night. Someone took a shower after midnight. Doors opening and closing well past midnight. My daughter called it a hooker hotel! We did not see hookers! If you need a cheap place to sleep this will do. But for just a bit more I recommend staying somewhere else. The area is good with plenty of shopping and food across the street. Bed was hard. I couldn't sleep.

There was no door on the shower so cold air blew in while I took a shower. My late check in took way too long and there is an early checkout

Too close to the street, otherwise it was a good stay.

It’s a nice area, you can hear all outdoor activity from your room though. So makes sleeping difficult

Toilet didn’t flush. Tv didn’t work rights sink was hard to turn on. The bed was loud when you turned over.

This is the best hotel in the area that I have stayed in. The staff are very helpful, care for your needs and very accommodating. The rooms are clean, with good TV and internet. The jacuzzi is functional and hot. Overall 5 stars is deserved.

For the price it is a solid option. The air conditioner and the shower both worked great. This is a clean safe and quiet place for a good price. Although if I were to visit here again, I would bring a mattress pad as the beds were very firm. Overall good value, but nothing special.

Wi-Fi connection was not easy. Please improve it.

Good location and good value. Would stay again. Beds not so great.

Staff is always nice the young lady in the evening is always helpful. New air conditioning.

Extremely relaxing location and the staff is very helpful and knowledgeable and don’t mind to go the extra mile just to make sure you are satisfied and that you have a great experience.

Manager said we had towels in the room. Prior to that I been checked the room and there was none. Did not get towels the whole night.

The front desk lady that checked us in was very nice and accommodating. However, The male that checked us out wasn’t as helpful as we wanted to stay another night. That when he tried to charge us double. To the lash that checked us in thank you so much you were so helpful!

The staff is very friendly and accommodating. The rooms are kept clean and comfortable

Review: The Honeymoon Suite from Hell — Now With Bonus Intimidation Tactics! Picture this: You book a “honeymoon suite” hoping for a little pre-surgery comfort. Instead, you get a room that smells like Groucho Marx smoked a pack of Cubans and died there, bugs playing tag on the bed, and management that’s one bad decision away from a Netflix crime doc. When we asked for a refund, the front desk demanded evidence of the bugs and cigar stench like we were on a forensic investigation. “You got pictures of the bugs? Proof of the smell?” Yeah, because I definitely packed my Scratch-and-Sniff Polaroid. But it gets worse. After we said we weren’t staying and would be getting a refund, the manager brings out a full-grown man to try and physically block us from leaving the parking lot. Seriously. Guy stands between our car and the exit like he’s auditioning for the role of “Hotel Heavy” in some B-grade mob movie. Now, I was ready to lose it, but then my wife’s crazy eyes kicked in, and trust me when I say, no horror director could match her intensity in that moment. We left without further incident—barely. But wait, there’s more! While driving away, I hit up Expedia to demand a refund. They told me the hotel was willing to refund a whopping $89 of the nearly $200 charge. Oh, and they claimed that they offered and we accepted a different room and stayed. Obviously not. Newsflash, hotel manager: I’m on the 605, miles away from your haunted hellhole

You can tell the place was renovated and the front desk staff was very welcoming and acccomdated an early check in , it was pretty neat for a motel

This is a very nice property! Very clean and easy to commute to and from property. But what I appreciate most were the services provided. I needed a few extra hours before I could gather my things and yes my personal property was kept safe and secure. I was a bit nervous because some of my items were very expensive. I appreciate this property taking care of all my needs! I am sure you will be treated as the same valued costumer.

Overall there is a lady at the front desk is a little obnoxious and has a horrible disposition… I would much rather do business with the Man… The stay is ok without the super emotional bad attitude lady

They require a 20 dollar caah deposit which they scammed olme out of

We had a fantastic 3 day stay and highly recommend this Inn. Location: Beautiful, clean, safe, family-friendly hotel with refreshing entertainment. Literally steps from casino, movies, arcade, shopping, and good eats! Check-In & Room: Fast, friendly, efficient check-in and fulfilled my request instantly whenever and whatever I asked. Our room on the 2nd floor was perfect Large TV for a Large a spacious room. Full of bright, vibrant,and fun colors and designs throughout the location. Large comfty beds with jacuzzi in the room are out of this world..... Will never second guess this place. The best part is the staff is great. I did not have issues or feel slightly uncomfortable in any way. Thank you. Excutive sweet for making my stay so sweet and delightful. I really needed that peace of mind, and all of it was granted through safety, cleanliness, and phenomenal customer service. Again, I must say It's by far one of my most favorite stays on the West Coast! Adorable urban yet classy modern themed, CLEAN, and SPACIOUS ROOMS, right across from the Long Beach Town Center, which is full of entertainment for you and the family with countless activities for you to choose from. We stayed in the Exlusivo Suite, and is truly a refreshing and lovely place to restore your mind!! Everything you could want in your stay you’ll find right here! You will never want to leave!!!!!

Is too loud with all the traffic around the are but overall good.

Upon check in there was a homeless person in the parking lot. You have to leave a $10 cash deposit to get your one key and must return it to get your deposit back. This listing says smoke free facility yet there are ash trays outside of each room sitting on the air-conditioning units. Upon entering our room the window was open and a hole in the window shear. When going into the bathroom they have installed a window in the shower to the main room. No privacy! No curtain. Nothing! A bottle opener on the wall. We closed the window to go out for the evening. Upon returning the room smelled of smoke. There is no elevator so if you can't do stairs ask for 1st floor. It appears rooms away from the office and street are occupied by residents. Our room was so noisy. Cars coming and going out of the parking lot all night. Someone took a shower after midnight. Doors opening and closing well past midnight. My daughter called it a hooker hotel! We did not see hookers! If you need a cheap place to sleep this will do. But for just a bit more I recommend staying somewhere else. The area is good with plenty of shopping and food across the street. Bed was hard. I couldn't sleep.

Our stay here was great from start to end. Its right off the freeway and everything you possibly need is at a walking distance food shopping gas and entertainment. Check in was fast and easy the woman that was at the front desk was super nice and friendly. The parking lot is big and very clean. Just like the parking lot the rooms are very clean and spacious. My daughter throw her toy behind the bed so i had to move it to look for it and i was surprised to find nothing but her toy there. Usually at most other hotels when u move the bed you find trash dust ect but not here. I loved it. Its quiet no loud disturbance morning night or afternoon. The vibes it gave me was very cozy home feeling. I will definitely be coming back again.

On arrival felt unsafe by onlookers standing outside door watching and trying to talk to us.

A very affordable stay in a nice clean room within walking distance to a variety of restaurants and shopping

We pulled into the parking lot and pulled right out. Very sketchy place and we did not feel safe enough to even give it a try. Also witnessed a drug transaction around the corner from the hotel. Would not recommend this place if you have kids.

Aside from the 3 half smoked joints someone jammed in air conditioning unit I guess it was ok. Helped me understand where that weed smell was coming from. Oh! The TV remote was a nightmare. Should have cost no more than $85, certainly no more than $100. On the plus side it was across the street from a decent plaza with food and a theater.

The rooms very nicely decorated and the beds are comfortable. They use the king size bamboo pillows which are a nice upgraded touch. The rooms are very clean. Free parking. The outdoor mall is across the street and several convenient stores and restaurants within walking distance. For the price you won’t find a better place to stay. The security deposit is $20/CASH ONLY. If you choose to extend your reservation for an extra day make sure you do it directly with the front desk. If you extend online they will charge you an additional $40 in addition to your prepaid hotel rate which they consider a stay over fee. They don’t offer “Tap & Pay” PayPal, Venmo, Cash App, Apple Pay or Google Pay. They do accept cash payment.

Good location and good value. Would stay again. Beds not so great.

The room was clean and beds comfortable. Excellent service. We loved the bar and the breakfast ! goodfood

It was OK, bare minimum in the room and no coffee on site, you have to walk next door for anything decent.

Terrible internet service. The tiniest refrigerator I have never seen before anywhere else. One small microwave in the office for all. If you need your food to be heated you have to go to the office. Terrible terrible

My stay was average because I didn’t plan on doing anything anyway. I was hoping for a microwave inside of my room, but unfortunately there wasn’t one. Other than that, I had no complaints.