Holiday Inn Express & Suites - Romeoville - Joliet North by IHG

Very good service and clean

So happy that there was a hot tub!!

We stayed at this same hotel in November 2025 and the Breakfast included "Turkey Sausage" and it was even shown in the photos on the website & is a BIG reason we returned there. Well, there was No Turkey Sausage, nor was there any Apple or Orange Juice?? The Bathroom fan did not work in room 238, so it steamed up the bathroom. at around 9:10 pm Saturday Night, I called and requested a Wake Up call for 6:00 am Sunday and the guy that I talked to said it was set up. NEVER CALLED, not even a Late call, NEVER RECEIVED A WAKE UP CALL. I'm certain we won't go to any more Holiday Inn joints again. Too much DECEPTION & UNFULFILLED "AMENITIES

Room wasn’t cleaned properly and someone else’s piece of clothing was there and left over milk in the fridge.

Police kept showing up when we were in the pool. Then they had no towels in the pool room so I went to get some for my kids who were already in the pool. Front desk said they have a situation they are dealing with first and then will put towels in the wash. I asked for bath towels and they said not allowed to give bath towels for the pool. People in the room next to us were having a party. I was downstairs and kids were in the room and one of the times cops showed up was because of them. They were still partying till around 8 in the morning. I called front desk ariun 3am but they never did anything. And we only had 3 bath towels in our room even though there were 4 people staying.