TownePlace Suites Dallas Plano/Richardson

Great location for walking/ driving distance of food and things to do. Pool was igloo cold Jacuzzi jets wouldnt come on AND it was disgustingly filthy nasty I wouldnt couldnt even sit in it, put my feet only. When I asked the attendant when were they gonna clean it she said “maybe today” I immediately got out the jacuzzi! In the small room, the bed was comfortable & soft……. The shower had a crack in the ceiling and was leaking water— the WHOLE TIME. Check out suppose to be 11 am; however as my hubby & i slept (naked) with the tv on, we didnt hear the silent knock of the housekeeping sooo she began to WALK in our room at 1004 am … I immediately jumped up and ran to shut the door. When I went to ask the desk attendant how did this happen, the housekeeper laughed????? This was NOT funny to me & my husband. This was the worst hotel experience Ive had since 2021! I am very disappointed in Tru Hilton in Garland!

The food is fresh, only thing is that not much choice actually lol

Morning food was delicious

The staff & Gym

Good