Suites at 23 Palms By RocketStay

Great location. Clean apartment and good response from management. They advised free parking. But when you arrive, there are only a few spots on a small lot that's already occupied. The street parking is free subject to City laws, but still not available. If you finally get a spot after waiting hours for someone to leave so you can grab that spot. Vacation almost ruined because of time spent trying to park when you believe that a reserved spot is open for you as rental guest.

I loved my stay, the apartment was very clean and spacious and had a beautiful balcony and just had everything i needed. The place has a laundry on site which is really helpful in the city. I enjoyed the stay overall and felt safe. As a lone traveler that was important to me. Overall i had a beautiful time! I enjoyed the decoration and all the amenities in the kitchen and bathroom. Thank you Rocketstay Suites at 23 Palms!

Beware and stay away from this property! False advertising and misleading photos. The property is very outdated, pool is green and filthy with pool furniture damaged and torn, the place is advertised as a condo but it's an old apartment. The apartment is filthy and dusty, hasn't been cleaned in months, sex stains on the living room couch. Piles of dust on blinds, walls and floors. I complained to the owner and have yet to receive any refund as promised. And to add insult to injury, the owner had the nerve to email me, trying to bribe me for a 5 star review and I would receive 2 free nights if I did. Who would stay in the dump of a place again?? Again- run away if you see this property and don't stay here!! You've been warned.

Great location, clean, and had everything we needed. Very easy arrival/check in process at property and convenient parking. Comfortable bed. Water in shower doesn’t get hot. It wasn’t cold so it was tolerable. Chairs in balcony would’ve been nice, but overall it was a great stay!

I’m a handicap person I read on the add that they had an elevator, nowhere did it say the only access was stairs into the building.. I have a dialysis machine that weights over 100 odd and I’m a fall risk .. I booked this place not knowing there was no access 45 mins. Here checking in .. I get there I can’t get in I call immediately and they ask for proof that I need a machine and that I’m handicapped.. I sent them my doctors notes as well as a picture of my machine . They denied me for a refund saying I needed to cancel 7 days before I’m like I just booked 45 mins ago , I can’t get in .. no compassion . My hubby went and checked out the property it smells like mold, everything is dirty and run down .. they called me back said it’s my fault and they are charging me the full week plus the cleaning fee even tho I didn’t even use the room ! They are so desperate for customers and money that they took advantage of a handicap person .. wild animals running around outside, construction and homeless people everywhere.. run away as fast as u can !

The pool was a great addition. I also loved the neighborhood.

The communication was crystal clear, easy check-in and checkout.The bus stop is 2min away so it is convenient. The reservation is made via Rocketstay so I don't know if the communications are with the owner or the organization. On our first day, someone came to the apartment after we checked in and we did not receive any head up, when we came back, we found the TV on and an extra towel (we did not request this in the first place). We called Rockestay to understand what happened, they apologized. Then, we requested an extra towel (we were two people) and more toilet paper so we knew that someone was going to come over. The apartment is spacious, the bedding is good, we slept well. However, basic elements are missing such as a small coffee table, a tea towel, more hangers for example. If we book an apartment it is because we want to be able to cook and have basic amenities. Also, the shower curtain was dirty, it doesn't cost much to change it. The apartment could be great but unfortunately things are missing. The elevator is not reliable, we wondered if we were going to get stuck most of the time but that's not the owner's fault. There are constructions right behind so it's loud early in the mornings and during the day (not the owner's fault as well) so it is not possible to rest. We are used to camping, roadtrip etc so we don't expect luxury or else but only the basics, maybe the owner should come and stay for one week like we did to know what's missing (?)

Rocketstay was a very pleasant stay. Checkin was quick and easy. Parking was readily available. Super clean. Communication with host was a breeze. Would definitely stay here again :)

Although I had stayed at this location before and had an idea of what to expect it was not the conventional hotel having self check in. However parking was always a problem as my "assigned spot" was always taken. Also the bathroom faucets for the tub and shower were not really attached to the wall or very loose. However, they did comp me 2 days due to the inconvenience for my next visit.

This property is NOT an 8 out of 10. I am a hotels.com platinum user with over 60 stays in Miami in 2023 alone. I have become very familiar with the hospitality industry in Miami. I only research hotels with a rating of 8 and above, and that includes spaces like 23 Palms which are apartments with kitchens. The place has been minimally updated, and it is seriously in need of a massive renovation IF the owners wish to list it and charge prices for a stay at the 8/10 level. After arrival and the ensuing disappointment, I looked further into the ranking and the reviews. They have 2/10 and they have 10/10s. Highly unusual to have both ends of the spectrum but nothing in between. When one complains, there follows the offer of make certain costs go away, and complimentary stays in the future. That is how they get those 10/10 rankings. Place close attention to the 2/10 rankings. They are the accurate ones. The apartment had “that” smell one finds in cheap motels with no ventilation. There is no welcoming instructions waiting for the client; the keys to the pool and parking tag are almost hidden, hanging in a wall with a mural with the same colors, so I had to be directed as to where to find them after my second call to the property managers. My son’s feet were black after walking barefoot for 10 min. Had to ask him to wear socks thereafter. Owners need to do the right thing: either invest on renovations that bring the property to basic standards, or accept that this property is a 5

Clean and spacious

Nice and clean, good value.

There was mold on the vents (just a few spots, the vents were black). The towels had yellow stains. A lot of the blinds fell when we tried to close them, were missing, or were being held up by tape. There was a joint on the balcony floor. There were stains on the wall. There was water damage on the wall. The paint in several areas of the bathroom was peeling. The window in the bathroom was dirty and did not completely close. The couches had stains.

Room was neglected shower barely worked. Mildew was visible in the shower and overall just did not appear to be what was advertised.

Amazing stay… great communication, from start to finish. Don’t hesitate to book with Rocket Stay. Apartment was very clean as well and let us check in early.

Beware and stay away from this property! False advertising and misleading photos. The property is very outdated, pool is green and filthy with pool furniture damaged and torn, the place is advertised as a condo but it's an old apartment. The apartment is filthy and dusty, hasn't been cleaned in months, sex stains on the living room couch. Piles of dust on blinds, walls and floors. I complained to the owner and have yet to receive any refund as promised. And to add insult to injury, the owner had the nerve to email me, trying to bribe me for a 5 star review and I would receive 2 free nights if I did. Who would stay in the dump of a place again?? Again- run away if you see this property and don't stay here!! You've been warned.

Very clean & tidy apartment. Furniture is very nice and was decorated well. Would book again

Had a Great Stay and it was very clean

Appeared to be ejaculation stains on the couch. Pubes in shower. Blood (or feces?) on towel. Horrible smell attempting to cover up smoke. Next to active construction site. No soundproofing. Building looks and feels like a prison. Cannot get exit front of building. Apartment building shown in photos is not the actual property.

This property is NOT an 8 out of 10. I am a hotels.com platinum user with over 60 stays in Miami in 2023 alone. I have become very familiar with the hospitality industry in Miami. I only research hotels with a rating of 8 and above, and that includes spaces like 23 Palms which are apartments with kitchens. The place has been minimally updated, and it is seriously in need of a massive renovation IF the owners wish to list it and charge prices for a stay at the 8/10 level. After arrival and the ensuing disappointment, I looked further into the ranking and the reviews. They have 2/10 and they have 10/10s. Highly unusual to have both ends of the spectrum but nothing in between. When one complains, there follows the offer of make certain costs go away, and complimentary stays in the future. That is how they get those 10/10 rankings. Place close attention to the 2/10 rankings. They are the accurate ones. The apartment had “that” smell one finds in cheap motels with no ventilation. There is no welcoming instructions waiting for the client; the keys to the pool and parking tag are almost hidden, hanging in a wall with a mural with the same colors, so I had to be directed as to where to find them after my second call to the property managers. My son’s feet were black after walking barefoot for 10 min. Had to ask him to wear socks thereafter. Owners need to do the right thing: either invest on renovations that bring the property to basic standards, or accept that this property is a 5

Clean and spacious

Vey nice apartment- clean, spacious and excellent location.

The building is in poor shape. Very noisy, there is a lot of construction and airplanes constantly fly over. The apartment itself was clean but the shower did not function well (taps very loose). Kitchen cabinets as well need to be replaced, no stopper in kitchen sink or bathroom.

I loved my stay, the apartment was very clean and spacious and had a beautiful balcony and just had everything i needed. The place has a laundry on site which is really helpful in the city. I enjoyed the stay overall and felt safe. As a lone traveler that was important to me. Overall i had a beautiful time! I enjoyed the decoration and all the amenities in the kitchen and bathroom. Thank you Rocketstay Suites at 23 Palms!

I love the unit super roomy and clean. It was centrally located to everything I needed for work. Will absolutely stay at the property again.

Thermostat batteries were old, so we couldn't change the temperature, which was set at 46F. Door lock batteries were old, so getting in the unit and trying to lock the unit was a challenge. Unit is advertised as having a sofa, but it is not a pull out sofa, so probably good enough for a child. Communications were perfect, 10/10...They did offer for maintenance to come and replace batteries, I just wasn't in the unit enough to wait for them. I believe that should have been noted and addressed by cleaning crew before we showed up.

Very clean & tidy apartment. Furniture is very nice and was decorated well. Would book again

The communication was crystal clear, easy check-in and checkout.The bus stop is 2min away so it is convenient. The reservation is made via Rocketstay so I don't know if the communications are with the owner or the organization. On our first day, someone came to the apartment after we checked in and we did not receive any head up, when we came back, we found the TV on and an extra towel (we did not request this in the first place). We called Rockestay to understand what happened, they apologized. Then, we requested an extra towel (we were two people) and more toilet paper so we knew that someone was going to come over. The apartment is spacious, the bedding is good, we slept well. However, basic elements are missing such as a small coffee table, a tea towel, more hangers for example. If we book an apartment it is because we want to be able to cook and have basic amenities. Also, the shower curtain was dirty, it doesn't cost much to change it. The apartment could be great but unfortunately things are missing. The elevator is not reliable, we wondered if we were going to get stuck most of the time but that's not the owner's fault. There are constructions right behind so it's loud early in the mornings and during the day (not the owner's fault as well) so it is not possible to rest. We are used to camping, roadtrip etc so we don't expect luxury or else but only the basics, maybe the owner should come and stay for one week like we did to know what's missing (?)

Appeared to be ejaculation stains on the couch. Pubes in shower. Blood (or feces?) on towel. Horrible smell attempting to cover up smoke. Next to active construction site. No soundproofing. Building looks and feels like a prison. Cannot get exit front of building. Apartment building shown in photos is not the actual property.

This property is NOT an 8 out of 10. I am a hotels.com platinum user with over 60 stays in Miami in 2023 alone. I have become very familiar with the hospitality industry in Miami. I only research hotels with a rating of 8 and above, and that includes spaces like 23 Palms which are apartments with kitchens. The place has been minimally updated, and it is seriously in need of a massive renovation IF the owners wish to list it and charge prices for a stay at the 8/10 level. After arrival and the ensuing disappointment, I looked further into the ranking and the reviews. They have 2/10 and they have 10/10s. Highly unusual to have both ends of the spectrum but nothing in between. When one complains, there follows the offer of make certain costs go away, and complimentary stays in the future. That is how they get those 10/10 rankings. Place close attention to the 2/10 rankings. They are the accurate ones. The apartment had “that” smell one finds in cheap motels with no ventilation. There is no welcoming instructions waiting for the client; the keys to the pool and parking tag are almost hidden, hanging in a wall with a mural with the same colors, so I had to be directed as to where to find them after my second call to the property managers. My son’s feet were black after walking barefoot for 10 min. Had to ask him to wear socks thereafter. Owners need to do the right thing: either invest on renovations that bring the property to basic standards, or accept that this property is a 5

Communication was excellent and received emails regarding how to enter as well as planned maintenance so there were no surprise visits.

Amazing stay… great communication, from start to finish. Don’t hesitate to book with Rocket Stay. Apartment was very clean as well and let us check in early.

In Miami for work. The staff was exceptionally attentive and available even though there was no need. Everything was perfect. Definitely a convenient stay place again.

The staff is amazing and always available anytime. Very clean and location is perfect. Will definitely come back soon!

I’m a handicap person I read on the add that they had an elevator, nowhere did it say the only access was stairs into the building.. I have a dialysis machine that weights over 100 odd and I’m a fall risk .. I booked this place not knowing there was no access 45 mins. Here checking in .. I get there I can’t get in I call immediately and they ask for proof that I need a machine and that I’m handicapped.. I sent them my doctors notes as well as a picture of my machine . They denied me for a refund saying I needed to cancel 7 days before I’m like I just booked 45 mins ago , I can’t get in .. no compassion . My hubby went and checked out the property it smells like mold, everything is dirty and run down .. they called me back said it’s my fault and they are charging me the full week plus the cleaning fee even tho I didn’t even use the room ! They are so desperate for customers and money that they took advantage of a handicap person .. wild animals running around outside, construction and homeless people everywhere.. run away as fast as u can !

The communication was crystal clear, easy check-in and checkout.The bus stop is 2min away so it is convenient. The reservation is made via Rocketstay so I don't know if the communications are with the owner or the organization. On our first day, someone came to the apartment after we checked in and we did not receive any head up, when we came back, we found the TV on and an extra towel (we did not request this in the first place). We called Rockestay to understand what happened, they apologized. Then, we requested an extra towel (we were two people) and more toilet paper so we knew that someone was going to come over. The apartment is spacious, the bedding is good, we slept well. However, basic elements are missing such as a small coffee table, a tea towel, more hangers for example. If we book an apartment it is because we want to be able to cook and have basic amenities. Also, the shower curtain was dirty, it doesn't cost much to change it. The apartment could be great but unfortunately things are missing. The elevator is not reliable, we wondered if we were going to get stuck most of the time but that's not the owner's fault. There are constructions right behind so it's loud early in the mornings and during the day (not the owner's fault as well) so it is not possible to rest. We are used to camping, roadtrip etc so we don't expect luxury or else but only the basics, maybe the owner should come and stay for one week like we did to know what's missing (?)

I really like the communication between the property and myself. Everything was exactly as they said it would be. Their check in email instructions were excellent! Usually a property will miss something but not these guys. The price point was great and the location is literally walking distance to just about everything and it was close to a local bus line. I look forward to doing business here again!

Rocketstay was a very pleasant stay. Checkin was quick and easy. Parking was readily available. Super clean. Communication with host was a breeze. Would definitely stay here again :)

The manager did not honor the agreement to extend and was increasingly rude. Never staying at these properties again! Buyer beware

It pains me to write this but my experience of the apartment was simply shocking. It started with no hot and running water for three nights! And continued that on my last morning in the apartment the next guest of the apartment just walked into the apartment while I was in the shower! I've never been so scared and I'm just thinking what would have happened if there was a woman taking a shower instead of me. Shocking farm and not recommended!!!

This property is in a nice and convenient location. Wynwood, downtown and other major areas in Miami area really close that ridesharing app cost are reasonable to go anywhere and the area is walkable felt safe at night. Publix is a 1p minute walk and a local corner store with essentials right at end of street.

Great location

Great location. Clean apartment and good response from management. They advised free parking. But when you arrive, there are only a few spots on a small lot that's already occupied. The street parking is free subject to City laws, but still not available. If you finally get a spot after waiting hours for someone to leave so you can grab that spot. Vacation almost ruined because of time spent trying to park when you believe that a reserved spot is open for you as rental guest.

I had a great stay at this place in Miami! The property was very nice—clean, stylish, and well-maintained. The amenities were excellent and made the stay super comfortable. What really stood out, though, was the location. It’s centrally located, so everything from restaurants and shops to the beach and nightlife was easily accessible. I’d definitely recommend staying here if you want a convenient and enjoyable Miami experience.

The staff is amazing and always available anytime. Very clean and location is perfect. Will definitely come back soon!

I love the unit super roomy and clean. It was centrally located to everything I needed for work. Will absolutely stay at the property again.

Amazing neiborhood.

The pool was a great addition. I also loved the neighborhood.

I really like the communication between the property and myself. Everything was exactly as they said it would be. Their check in email instructions were excellent! Usually a property will miss something but not these guys. The price point was great and the location is literally walking distance to just about everything and it was close to a local bus line. I look forward to doing business here again!

Great location and great property manager.