波士頓布魯克萊恩希爾頓花園飯店

The staff, valet, and shuttle services were top notched!!! We go here when we have medical appts at hospital.

This hotel is in a good location and very clean. I gave it three stars because they only refresh the rooms every other day and don’t even come around with clean towels. The amenities are clean but the pool is very small and the gym has only a few pieces of equipment.

Clean and quiet. Pool is small. But very comfortable all around.

Property description does not reveal that the "available" parking is Valet Only and $45.00 per day. Not something you want to find out for the first time, as you pull up to the front door> Everything else was good.

Clean, nice rooms, the pool is nice and the lobby sitting areas are nice to lounge as well

The property was fine, view of the city. Parking was problematic as it comes with a nightly valet fee. You can park off property at a pay to park area. I chose valet because I had to.

Great location near hospitals. Check-in was very efficient and valet came right away to park the car. However, the guest info said the pool was outdoors which was INCORRECT. There IS a heated indoor pool on the 3rd floor. I discovered it by trying to walk to the gym.

Parking is valet only. $45/night. In my opinion, way too high.

Food options were good. Bed was comfy. And loved the free shuttle to children’s hospital.

The room was well above average. Clean, modern, quite nice. The amenities are the reason for the lower score. Shampoo but no conditioner, internet was unusable. I did complain and get a code for premium internet but it was no better. The biggest flaw was the room service food. No clam chowder but it's on the menu as a permanent item, the girl advised it was not the soup of the day. Pizza was very greasy and the ample crumble was so cold it didn't even melt the ice cream. The gym is virtually non existent. Small light dumbbells but nowhere to use them. 2 treadmills and that's it. Great room, in you are only coming for one night or are not in the room much but the amenities are not great.

It’s always clean. Thank you Hilton Garden Inn Brookline!

Great value, very clean.

Friendly staff. Clean room

Hilton Garden Inn is my go to in Brookline. The rooms are modern, clean and comfortable. I love the pool.

Lucretia was very helpful. Everyone else all were pretty muted. I love a good smile. Didn’t see any others with one. My towel had hair on it and there was some kind of dead bug in my shower. If there was a hairdryer, I couldn’t find it. It was just all OK. Provably won’t return.

Amazing 10 night stay at this hotel. Housekeeping did a great job cleaning our rooms every day per our request. Close to the Brookline Village green line and bus station.

You have to tell them at check in that you want your room cleaned each day? If you don’t ask, they won’t do it! At $451 day with parking, you would think that they’d give you some clean towels without having to call three times!

My family and I had a nice 4-day stay at the Hilton Garden Inn. Everything was brand new and our room was in perfect condition. The location was quite nice across the street from Brookline Village and the nearest T station. Service, however, could have been better. They missed cleaning our room and they didn’t come back until the next day only after I asked 4 times. Front desk wasn’t the friendliest. They also took a long time to respond to requests like providing sheets for my baby’s bed, replenishing towels in the pool, fixing the heat and TV in the gym, etc. Despite the service deficiencies, I would definitely stay here again. Having a pool and a gym were huge pluses

Room was comfortable, we had an issue with the hotel as we repeatedly requested maid service and received it only twice in a 7 day stay. Front desk was very apologetic and friendly however I had to repeatedly call front desk for clean towels, removing room trash and beds to be changed. This put a damper on the stay and overall experience.

I question cleanliness as late last night I got up to go to bathroom and found a pair woman’s underwear on the floor that was not

The hotel was meticulously clean and well-appointed. The concierge staff were friendly, efficient and helpful. The room was beautiful. The one complaint we had was that the beds were PAINFULLY uncomfortable - the mattresses were lumpy and higher in the middle than on the sides - like sleeping on a sack of rocks. This is why we give this hotel 4 stars instead of 5.

The property was clean and the staff was nice. There was no power to the tv, fridge, or coffee machine. The fix was to ru an extension cord across the room to power the tv. This was like this for our two day stay.

Fine accommodation. HVAC system was noisy coming on. Not that big a deal but for a light sleeper, it was noticeable.

I got one of my best sleeps in a long time. The room was super clean, new, spacious and comfortable. One of the nicest hotel bathrooms I've been in lately. The only problem was that the smoke detectors flash a green light every 15 seconds or so. I didn't notice it till I woke up at 4am and couldn't get back to sleep with the flashing light. I called the front desk and it sounded like this is a frequent complaint. They sent up a piece of painters tape to block the light. Other than that, all was good.

Everything was very good except a few things: the coffee maker didn't work, the room keys lost coding and didn't open the door, and $50 valet parking fee was charged by mistake. All the staff members were very polite and efficient. Thank you for providing us with the very comfortable stay. We'll stay there again when we vidit Boston.

Our stay here was very convenient to Brigham and Women’s Hospital. The hotel provided a shuttle between 7 am and 6:30 pm. . Our room was very big, cheery and well appointed. The only issue was the very loud HVAC system that sounded like a jet engine. Staff was very cordial and informative.

Noises small room didn’t get upgraded even though Hilton honors Street noise all night. Ac very loud staff very friendly

There are a couple of thing, There is not a safe deposit box on the room, the bath room door was not properly closing, and there is a Fire light that blink over all night that was so shine

i had a peloton bike in my room My 9th floor room was quiet King suite was nice

They gave me a handicap accessible room that I did not request. Lighting was poor and beds were too low.

Service was bad, Resturant was hit and miss. breakfast was barely available, staff was not friendly

Janiya provided the best customer service among the others. The valet guys were very good as well

Great staff as usual. Dwayne at the front desk goes above and beyond to meet any needs.

The hotel charged me for items I did not purchase. When trying to resolve this, I encountered unfriendly and downright rude staff, was not called back multiple times and had to take a lot of time just to resolve this.

A mile walk to Fenway. A street away from the T. Comfortable beds. I called early in the week asking if an early Checkin was possible because we were going to the Red Sox game at 4pm. I was told that we could a note was put on both room bookings and I was told we were all set, just call when we’re on our way to let hotel know/remind them. She even said a txt would come thru to notify me when the room was ready. None of that happened, unfortunately we didn’t speak to the same person and who we got said we were third and fourth on the list. When we arrived, we even went in to check and she said there were no rooms available and there wouldn’t be any. It was just a little confusing, We just didn’t check in until after the game. Then my mom cut her toe on the door. It had something sharp on the bottom so when she opened it to leave the room, it caught her toe and left a slice in it. So that was great she’s crying and cut. I asked 3 staff members for bandaids or anything to help. The second time I went down to the front desk I brought a picture of how bad she was bleeding asking for more Band-Aids and they have no more ….they eventually found one gauze pad and one bandaid. We weren’t able to go to dinner bc it was that bad. So we decided to order food and stay in the room BUT Then her tv didn’t work in the room. Notified Silvia at the hotel she said she’d send someone up to look at the TV and by 10pm no one came so I told her nevermind.

Very clean hotel with excellent standards. Great location close to transport links, and the staff were friendly and helpful. A comfortable and pleasant sta

The best part was the front desk staff who were friendly and upbeat. The location was convenient. Definitely save yourself some money by using the parking garage across the street as opposed to the valet. The room was pretty but smelled SO bad. I can’t explain it exactly but it smelled like sweat and mold. The only way to get respite from the smell was to keep the AC running full blast. Anytime the AC clicked off — immediate stench. We had already unpacked and settled in otherwise I would’ve requested a new room (we were in 805 if that helps you to avoid our catastrophe.) But honestly not sure the smell would be remedied with a new room? Seems to be in the vents! The bartender at the hotel restaurant needs to either get laid or find a new job. She was absolutely miserable, unhelpful and unfriendly. I hate to critique my fellow industry workers like that (I’ve been in service for 18 years,) but I think it’s one of the worst experiences I’ve ever had with a bartender. I hesitate to call it an experience as I felt like my mere presence was an inconvenience to her. Really sorry to say that. Wish I had spent $418 for one night elsewhere.

Helped being so close to Beth Israel Hospital. The staff was very helpful and the food was great. Would definitely recommend to others.

The staff was great - we had a delivery and they held it for us. We also needed more towels on an off housekeeping day and they supplied them immediately. We will stay here again in October

My only complaint is that the free breakfast offered by Expedia was not communicated to Hilton. I showed the staff my email and they provided vouchers for my breakfasts, but clear internal communication would be nice.

Close to hospitals

Convenient location to transit. Safe and clean location.

I only stayed overnight but they were friendly and helpful and the location is very convenient and less expensive than Copley square hotels

Really nice, quite safe hotel. Great location.

Great location near hospitals. Check-in was very efficient and valet came right away to park the car. However, the guest info said the pool was outdoors which was INCORRECT. There IS a heated indoor pool on the 3rd floor. I discovered it by trying to walk to the gym.

Excellent location. Plenty of options within walking distance.

Amazing 10 night stay at this hotel. Housekeeping did a great job cleaning our rooms every day per our request. Close to the Brookline Village green line and bus station.

Clean, newer facility with good rooms and a better than average restaurant. It's in a more residential area, so if you're visiting someone it's good, but it's not a particularly good locaiton for sightseeing. It's a five minute walk to a Green line tram stop.

Nice property in excellent condition. Walk to Brookline Village and the green line T stop.

Courteous and helpful staff. Efficient as well. Room clean and comfortable. Great location.

Property was fine and clean. However, breakfast was horrible! It was probably the worst breakfast I ever had in a hotel. Scrambled eggs were so old that turned green, sliced bread was individually wrapped, but that didn’t prevent it from drying out because it was at least a week old.

We enjoyed our stay. Everyone was very friendly and the room was clean and comfortable. I had been warned about the cost of breakfast so I was prepared for that. We found several little places within walking distance to eat and when we did dine at the hotel, it was very good.

Terrible restaurant experience. Went to Dinner at 8. Took over 30 minutes to receive drinks and another over 30 minutes to receive oysters and “nachos”. The “nachos” were 3 tostadas nothing like the menu. Waiter also had the personality of a wall and made us uncomfortable.

Nice rooms, restaurant food is average, front desk staff was repeatedly rude

Great restaurant on the first floor. Thank you!

We traveled to Boston for a surgical consult at Brigham and Women's Hospital. We stayed at the Hilton Brookline which is perfectly located being near many of the major hospitals in Boston, The staff was friendly and helpful and the hotel is clean and very comfortable. They have valet parking and shuttles to the major hospitals. There is a restaurant inside the hotel which is very convenient as well as ala cart or breakfast buffet in the morning. It is a fantastic hotel.

Liked having the Dana Farber shuttle access. Would have liked more restaurant options in the Punchbowl in the mid-afternoon period though

Great room and location. The restaurant doesn’t have many options though and a limited menu before the dinner hour.

This is a great place to stay. My sister was in Brigham and Women’s Hospital and it was just an 11 minute walk, just what was stated. It’s surrounded by trees and water and, of course, a city feeling; all in one. The restaurant right in the hotel is great; delicious. Just an all-around great place!

Breakfast at the punch bowl issues: Service was awful Food - the punch bowl restaurant -breakfast -we did not get what we ordered- ordered eggs with bacon AND sausage with WHITE toast… got eggs with bacon barely cooked NO sausage and some 7 grain bread- asked again for white toast - white toast came out after asking where the white toast was a few minutes later, THEN my toast had literally MOLD on it! We could not finish eating after seeing that and had a sick feeling in our stomachs for the rest of the day.. 2 1/2 hour ride home feeling sick from just the site GOD only knows what we consumed prior to seeing the mold on the 2nd piece of toast on the plate. they did comp our meal but that’s not the point! A Hilton Hotel should really be on top of this for what we pay and expect! Extremely unhappy!!! The rest of the staff and the hotel lived up to their name!